Spectrum Store in Statesville, NC offers a range of services including broadband Internet, Mobile, and Cable TV. Customers appreciate the helpful and friendly staff who are efficient and knowledgeable, often assisting with various issues such as equipment setup, troubleshooting, and account management. The store is busy, especially during peak times, but customers find that making an online reservation helps avoid long waits. Staff members are praised for their teamwork and willingness to go the extra mile, with one employee notably helping a customer on Father’s Day by fixing WiFi problems and even sharing a kind gesture like bringing pizza. Customers have successfully upgraded services, switched account names to save money, and received guidance on selecting lower-cost packages, especially for specialized needs like health device data transmission. Despite some challenges like promotional discounts ending and billing issues, the store staff work hard to find solutions, helping customers save money and improve their service experience. Overall, Spectrum Store in Statesville is known for its friendly service, helpful staff, and a positive atmosphere, making it a reliable place for internet, mobile, and cable needs.
Hoping to get a lower package ( due to wi - fi... (Health device) , which requires to send daily report DATA to my Doctor medical office, on a daily report.
July 2024
Store was very busy at the time of our experience. But considering it was a Friday and The day right after July 4th. Experience was great and answered every question and concern. Helpful hint to avoid a long wait in Store make a reservation online. It will save time and aggravation on waiting.
June 2024
Just went to switch out sm equipment. They were quick. No problems at all....and super nice
