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March 2024 by Eyda Sophia H.
I am so glad I found this salon! I bring my 3 furbabes and they have always done an outstanding job!! You can tell they love their charges. I highly recommend them
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February 2024 by Jania Estrada
** Stay away** I am so upset about my experience yesterday at this location. I always go to the one in Mooresville as we love one of the groomers there. I forgot to schedule the appointment ahead of time and they didn't have any openings yesterday. It has been two years since we adopted our 11 year old Pom, so I wanted to pamper him so I decided to check the store in Statesville and to my surprise they had 3 opened spaces (That should have told me something). I booked the 10am appointment, my husband dropped my baby off, they called me within an hour and half to let me know he was ready for pick up. I dropped what I was doing to go pick up my baby. I got there along with another customer, as I was waiting I overheard a groomer saying and I quote "We should charge extra to cut stupid dogs hair", I could tell the dog she was servicing was scared and kept sitting, I have a puppy and going to the grooming can be stressful and she does the same when she is scared, so I felt so bad for the poor dog. As I fur mom, I can't explain in words how upset I was and still am. I was running late for church so I decided to leave without saying anything about that comment or the fact that my baby's nails were rough as they didn't smooth them out, even though I paid for an extra package. I don't want to think what my dog went thru while they were cutting his hair, or if he was called names. All I know is that I will never take my baby to this location again
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January 2024 by Amanda Sims
Staff is so helpful and the babies loved the treats
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December 2023 by Kathryn Taylor
It's pet smart... we were, however, surprised to see the fish tanks were well kept up and clean... staff greeted us and were friendly.Several other locations we have been to have been gross, and we refused to buy fish from any tank.
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November 2023 by Rod Mil
Clean store very well stocked nice and friendly staff. Fish at this location was very impressive on health. The fish appeared healthier than some other locations.
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November 2023 by Diane Coleman
From the initial phone call with Groomer to checking in for nail clippings for my two fur babies, it was efficient, reasonable price, and friendly experience.
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October 2023 by Liz Barnes
We love love love Statesville PetSmart Grooming. Everyone is so wonderful to our fur babies. Teddy and Helen Keller love coming to the salon and they always look so beautiful after their appointments.
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October 2023 by Cathy Bruton
Never will I ever take my baby back to petsmart in statesville. They only washed and clipped some of his nails. Did not do none of his sanitary area. All for $57. Called and spoke with the supervisor and he was a butthead about the situation. My advice to you guys is do not take your baby there for grooming….
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September 2023 by Barbara Rogers
Tried to use the restroom while my husband bought dog food and an employee repeatedly knocked on the door. I finally gave up and left. I am looking for a new place to buy dog food. This was extremely rude.
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August 2023 by Melissa McMahan
I have never had such amazing customer service. Went in and adopted a kitty and Robert was right there to make sure we had every thing we needed. Then we went in a day or two after to get some more and Faith was right there to help with any questions. THANK YOU!!!
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July 2023 by Kellie Murrill
I love bringing my 135# English Mastiff with me
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May 2023 by Kim Lewis
PetSmart is great because they have a wide variety of healthier foods for your pet, and toys too. You can get your dog trained there, adopt a pet there, use the grooming services for your dog, and there is a vet in the premises. My only complaint is that they are expensive.
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May 2023 by troy dennison
Prices are not bad it is pet-friendly you can take your pet if you would like and the staff is very knowledgeable good place to go
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May 2023 by Shawn Lancaster
Gotta say love the store, but adore the training services here. Nancy is the bees knees when it comes to training and her personality! She went out of her way to accommodate our hectic schedule and did wonders for our one year old poodle in the beginners class. Of course a lot of homework is also required of the customer with the dog doing repetitions of the learned commands for the week. We chose a private class and her attention was focused directly on us..our poodle adores Nancy also and she had her following commands immediately! She answers all questions and Taylor's the training to what your dog needs and what you expect. Costs are beyond reasonable for training in a group or privately, especially when compared to my other trainers in the area. The store is very clean and other staff go out of their way to welcome you also.
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April 2023 by janey meade
Reasonably priced and fairly accurate with times as well as scheduling for grooming! I had same groomer for 7 yrs prior to moving to Statesville nc. So, I'm relieved that I found someone who I could trust with my furbabies care. Especially considering she's a senior baby!