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February 2024 by Joe Bauer
Horrible experience with the service department today. Made an appointment a week ago for a recall. Drop off the truck this morning, 7 hours later they tell me they can not complete the service because my gas tank was more than half full. The dealership is 45 min travel fromMy house and my wife and I had to schedule our day around this and each drive there twice. I asked to speak with a manager and he was too busy.I truly felt that no one cared. It boggles my mind to think they set this appointment a week ago and the adivsior this morning didn’t know enough to mention the amount of fuel restriction.Very disappointed customer.
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January 2024 by Chad Freeland
Very thankful for Flow Toyota. Alex dealt with a difficult situation to a part failing prematurely. They went above and beyond to get it fixed and with great customer service and support. Provided very nice loaner cars. My wife and I feel very blessed to have Flow nearby and will continue to stay with them for our service needs. Thank you Alex and Shayna.
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January 2024 by George The Ups Driver
I dont usually recommend dealers to anybody, but this dealership is by far the best in the area. Michael and his service team went above and beyond to make sure my car was looked at and work was performed correctly. Highly recommended if you are needing your vehicle serviced!
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January 2024 by Anonymous
John Skillman was very helpful and professional; he did a wonderful job servicing my vehicles. I highly recommend it to all. See John for all the great services.
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January 2024 by Bryson Moody
I had a great experience at Flow Toyota of Statesville. Tyrrell was a great asset in assisting me with my first time purchasing a car! Great customer service! I would recommend to anyone. Love my car!
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December 2023 by Sammy L.
¿??????????????????????So friendly before the sale .Don't even smile now . conscious, I assume
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November 2023 by Sebastian (Bosty)
Ask for Mason Hay at the Service Dept. This is hands down probably one of, if not the best Toyota dealers I’ve seen on many trips across the country. They took exceptional care of my Lexus. Mason was really friendly, honest, and even chatted with us for a bit after service was done. Mason didn’t try to sell us anything we didn’t need either. Thank you Mason!
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November 2023 by Tabetha J
AMAZING service. I purchased a vehicle with warrenty package at a Toyota dealer in SC. Flow Toyota happens to be closer to home and I needed service done. At this time I realized the SC dealership dropped the ball on entering my warrenty so it was not showing in the system. Flow Toyota took care of the issue as I was getting the run around from multiple managers at the SC dealership with an entire day of no calls back and no answers. From the moment I talked to Barret in the service center he took care of EVERYTHING! No fuss, no stress or aggravation. He simply made right on the contract. Im super grateful for all of his help as well as the General Manager of Flow Toyota. Thank you:)
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November 2023 by J Dula
Definitely recommend. Easiest, smoothest car buying experience I’ve ever had. Nice guys to work with. Terrell knew we were coming and greeted us at the door ready to help.
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November 2023 by Sissy D (Sissy)
I would give 0's if I was allowed. I bought a 2016 cadillac escalade platinum at this location approximately 1 year ago. I've already paid $27,000 for work that needed to be done on the car. 2 weeks after driving the car it felt as I was being hit from the back when the gears change, they keep saying it was other stuff that did indeed need to be repaired, unfortunatelyit didnt fix the problem i took it in for. Fast forwarding all the work I've had to put into this car it more mounts, strunts ,shocks, battery after 2nt day of owning, ect to much to list now its the transmission I need the whole thing replaced including some extra stuff with the axles. I have put around 20,000 miles on the car. I paid $48,000 for this car. So please watch out for this dealership they will sell your car knowing something is wrong with it. Just beware it seems like you need to take a car you want to purchase from there to your mechanic to make sure nothing is wrong with it. I'm telling my story so this doesn't happen to anyone else.
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September 2023 by Brandon Lapointe
Went in last Thursday to look for a new car for my wife. Jordan J was the salesman who met me outside and showed me around he was very professional and great at his job. Followed up with me shortly after my visit
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September 2023 by Summer Barnes
I had a wonderful experience with John Mykins at Flow Toyota of Statesville! He is extremely knowledgeable and easy to work with. He has his customers best interests in mind, and he will definitely get my car buying business in the future. I appreciate his help more than I can even put into words for this review!!
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September 2023 by Skylar Matheny
First time buying at a dealership and Terrell made the buying experience great! Extremely kind, personable and very helpful. Highly recommend Toyota to anyone needing a vehicle.
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September 2023 by Maria Jacobs
If I could give a zero rating I would. I have a 2021 Avalon that has been on the road 28 months and garage kept at that. I have many areas of peeling paint. Toyota has a major paint issue with certain colors of paint but not my color. They refuse to cover anything. I took it to several places and if you rub your finger on the hood where it faces the dashboard you will get paint on your finger. I escalated this and was shut down. This is not the first vehicle I have bought there but can guarantee it is the last at Flow and certainly the last Toyota.
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September 2023 by Spencer Kempton
I had a phenomenal experience at Flow Toyota of Statesville. Joe and Ray went the extra mile to make sure everything was perfect and that we got the best deal on a new Tacoma. I would highly highly recommend shopping for your next vehicle here. I was in and out of there in my brand new car in now time. 10/10 stars. Thank you Flow Toyota!
