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January 2024 by Wyatt Hoover
Amazing service all around, from the purchase to the delivery! Shaimez was very knowledge, genuine, and trustworthy throughout the whole purchase process. Frank delivered the car and was a pleasure to communicate with. He was very informative throughout the contract process and helped guide me along the process as a first time car buyer. 10/10 would recommend! Thanks Shaimez & Frank, the dream team!
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November 2023 by Steve M
Matt went above and beyond in getting a warranty issue fixed for me. Also, his pricing with another issue was right in line with independent auto shops. Plus, he always washes my car when he's done.
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May 2023 by Lynn Preston
3.17.23I LIKE MY 2023 TOYOTA CAMRYFROM FLOW TOYOTA STATESVILLEBypass The Zoo At Hickory & The Bounce Around At North Charlotte With Both Their Nonsenseacal Wheeling's & Dealing's, Designed To Exhaust & Baffle You With Their BullS#!tIf you're simply shopping for a Toyota & want to save money, its well worth the drive to Statesville like i did from Newton.ASK FOR BOBBYi like his style& you'll like him tooooBobby & "Toyota Joe" made me a PRICED TO SELL offer i couldn't refuse. (they didn't know it BUT) They blew Hickory out of the water by $7K & TNC by $1K WITHOUT ANY OF THE "go get your best price & we'll beat it" BSyeah,the other dealerships would of probably matched FLOW's price if i wanted to play their peek-a-boo dealership gimme games; but i have to respect a sales group that has the integrity (has the balls) to make you an offer you can't refuse up front & tells you: ITS A GRRRREAT DEAL; beat our deal if you can & hurry back when you can't.4.19.23i crossed the 5K mark & had the pleasure of talking with Ashley today to schedule a service visit. She made the task ULTRA EASY. I asked a question about "oil changes" & she instantly rattled off the answer i was expecting. i knew then she was much more than someone just answering phones & scheduling appointments (Thanx)I also met Mason today; another impressive personality in the service dept that knew what i needed, more so than i did, which was NICE; Ashley had conveyed my arrival & Mason was expecting me. I pulled up & drove straight into the service bay. Im ALREADY looking forward to my 10K visit (THANX CREW > C-Ya Next Month)Bobby, YOU'RE STILL d'MAN !Thanks for your time this afternoon with the multiple TOYOTA topics discussed
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March 2023 by Gary Bell
Great Place to Take Honda Vehicles To Get Recalls
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March 2023 by Andrew Scott
Excellent service department. The only place I service my cars.
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February 2023 by Ray M
"Customer Satisfaction is the KEY for returning business..." I recently accompanied my mother to have her oil change at the Flow Service dealership here in Statesville. Upon returning the car after completion, my mother and I noticed that the driver's door was not aligned causing the edge to rub with the front fender on the very bottom. You are able to hear the metal making contact upon opening and closing of the door.. The service advisor could not explain what could have cause this, but we were well aware that this was not like this, when we entered for service (as much as my mother is protective of her car).. The service advisor told us to return the next day to bring it to the attention of the Service Manager.. He looked at it and was convincing us that he could not determine how this could have happened with just an oil change.. However, we are certain that it did not go in that way... So without a before and after photo, we had no choice but to leave sadden that she saw her clean and low miles baby with this issue... So as I am leaving, she is terribly upset and asked me; "I would like that fix cause that is not the way it was and it will continue to get worst.." I totally agreed with my 84 years young mom. So as we are leaving, I said lets stop at the Flow Collision Center and see what they can do to fix it and get appointment for repair later.. She agreed and said; "Yes, and I will pay to get it fixed, no problem... I entered and one of the service staff members came and looked at the issue and said; "let me take it to the back and see what a tech will say or do to correct the issue".....This is when it becomes KEY to customer satisfaction.... The car was returned in less than 20 minutes later with the door adjusted and fender not rubbing with door.. My mother said, "How much do we owe".. They said it was a minor adjustment with the right tool and no charges.. Nothing like seeing Mom go from sad to a smile that her baby was repaired. Folks, please take notice that the FLOW dealer and the FLOW collision shop are owned by the same company...and it was just a matter of making a phone call to see if they can correct the issue to keep the customer happy... Regardless, who was at fault.... That's when you know there is a lack of Customer satisfaction skills trained, the company is so big that they don't know the skill of the other, or just plain trained to just stick with your job..... Well, after my recommendations to family/friends purchasing over 11 new vehicles with this dealership brand in the last 10 years, it won't be doing business with this service Dept. or maybe that brand. It's sad that it takes one sour transaction of business, to cause a bitterness for future business.......However, my thanks to Flow Collision for your past business and appreciation for your service.
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February 2023 by Avis Black
Very informal. Sent me a video to show me what was going on. Very professional.
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November 2022 by Ginger Houchins
Recall. In and out quickly. Comfortable waiting room. Staff completely explains everything and is very friendly.
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November 2022 by Lucinda Olson
Love them. ❤️ they truly care and want the best for your needs
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November 2022 by Barry Bridges
Flow Toyota is awesome and I highly recommend them for your purchase of a new or used vehicle. Our salesman Ray McCorkle was great as was Eric Cline the GSM. Also a big shout out to Joe who was able to locate the new Rav 4 and make this possible. I'll be sending you some referrals! Thanks again!
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June 2022 by Monique Gordon
Love these guys. They always keep our babies in tip top shape with competitive pricing.Now they are renovating their showroom and waiting area. I can't wait to see the results. Go Toyota!!!The new showroom is ab fab! Great job, guys. Now, can we get a deli, too?
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April 2022 by Casie Nash Omundson
My daughter came in and bought her first car. Cipri helped her and he was amazing! He was very patient and explained everything to her in great detail so she was able to fully understand it. At 18 it can be a scary purchase to have payments. I highly recommend him.
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February 2022 by Kenneth Arrington
Fast service...oil change and tire rotation. Accepted my truck as soon as I pulled in service bay. Service people friendly and helpful. I come here all the time....have never had a bad experience. They need a direct line for service.
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January 2022 by Julia Mitchell
Buying a Yukon we saw online.. Didn't really expect to purchase! Great service! It was ready the next day!
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January 2022 by Stephanie Dilger
Took our car in for the 1st service. It was actually really fast and the staff was very friendly.
