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July 2024 by Rick Honeycutt
Pharmacy needs customer service training
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May 2024 by Joshua Slagle
I have been trying to get a hold of someone in the Pharmacy department for several hours. The phone rings without being picked up, and that is after fighting with their garbage automated system. When I finally can get to the pharmacy phone for it to ring, they don't answer it. When I try the front desk, it hangs up on me. When I tried the minute clinic extension, the lady whom I finally talked to said she couldnt do anything to help except direct me back to the automated system.
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April 2024 by Elizabeth Stewart
Extremely rude pharmacy staff. I’ve even been hung up on and today I was talked about by the pharmacy tech when I question something. Very poor customer service!!
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January 2024 by Tammy Hewitt
I’ve had my prescriptions filled at this location for more than 10 years. There have been pharmacists and employees come and go but recently the staff in the pharmacy including the new pharmacist are the most RUDE and unprofessional people you could have ever employed! Very huge mistake CVS! The store manager Brandon has always been extremely helpful and professional. This is no reflection to him at all!!! When I called in to check on my medicine I was hung up on twice and then when I finally did get someone and had my prescription filled they were very rude at the pick up window as well. ALL NEW PEOPLE in the pharmacy that has no clue what they are doing. Nothing but chaos!!! I have already moved some of my prescriptions to Publix (where some of the best pharmacist are currently at)!! Extremely disappointed in the lack of effort of the pharmacy employees at cvs on Hwy 21. CVS corporate office, please know you will lose ALOT of business due to your lack of caring for customers!!
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December 2023 by B H
Have bcbs. Just moved here in the area. They rejected my doctors office prior authorization and said "bcbs doesn't cover insulin"...what. I had to do 4 rounds of back and forth with my endocrinologist, cvs and our bcbs rep who was dumbfounded on why they would say that. Retrain your pharmacy staff please.
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December 2023 by Thomas Payne
I depend on my doctor's and my pharmacy to get my medication right? But apparently I cannot count on CVS They keep dropping off medicines and not refilling them. Thy possibly could not get any slower. They're attitude is always like they're doing you at favor..
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December 2023 by Brooke Hurst
Have bcbs. Just moved here in the area. They rejected my doctors office prior authorization and said "bcbs doesn't cover insulin"...what. I had to do 4 rounds of back and forth with my endocrinologist, cvs and our bcbs rep who was dumbfounded on why they would say that. Retrain your pharmacy staff please.
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November 2023 by John Carney
Terrible customer service, whenever we call we have a long wait.
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November 2023 by Abigail Murdock
MAJOR CUSTOMER SERVICE TRAINING IS NEEDED FOR THE PHARMACY STAFF. Unbelievable how rude they are.
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October 2023 by Genie H.
They're pretty good here. They were slow during all the COVID testing that was going on, but probably not slow in comparison to other places. I've never had any issues here.
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October 2023 by DK Coleman
This CVS is quite large and well stocked. I’ve been in quite a few times and there always seems to be more employees working than customers. The parking lot is awkward, but navigable. The pharmacy workers are the best though. Always helpful and friendly.
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October 2023 by Kerry C.
This CVS is quite large and well stocked. I've been in quite a few times and there always seems to be more employees working than customers. The parking lot is awkward, but navigable - and thankfully accessible from Turnersburg Highway via traffic light. The pharmacy workers are the best though. Always helpful and friendly.
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October 2023 by Eli Knudsen
Everyone was nice and welcoming. The store was clean, organized, and displayed great prices. Signs were easy to see and understand. The store is kept in great shape! Cashiers and front store employees are so friendly. Wonderful store!
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September 2023 by troy dennison
Very nice and polite and quick with your prescriptions and will help you with anything
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August 2023 by Abby Sisson
Everyone greeted me as I came in and as I left. Very friendly people. The highlight was seeing Mikayla at the minute clinic. She helped me so much and I felt understood and like she really cared. Amazing experience!
