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November 2023 by Dave
Absolutely the worst branch of the worst bank in the country. You're telling me a 2.5 trillion dollar company can't fix their drive up window in 3 years? And forget about getting change for a small business, they say they can't give you over a couple hundred dollars of one bill which is a lie, they just don't want to take the time to get up and pull it out of the vault. 10 years with this bank and I'm done.
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September 2023 by Michael byrd
Refuse to help with a loan was told they no longer do it. Probably because I'm handicapped.
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May 2023 by Stephanie Akers
This place is wonderful! Staff is super helpful, and always super kind with all the help I need. I love this branch for all my banking!
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September 2022 by EDUARDO ESPARZA
Katherine Pimiento is an Angel She has the Best Costumer Service I ever experience in the Banking System!!! And a big plus that she is bilingual!!! Excellent Person!!!
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July 2022 by Rodolfo Flores
I needed to do a wire transfer. I come to this location to be able to do it and these inefficient people tell me that there is no one who can make the transfer, to wait for me until Monday so that the person who makes these transfers can help me... what really made me angry is that the cashier He personally went to ask the MANAGER and this person, who I don't know what he's doing there, tells him no, he can't do a wire transfer, go to another location... how incompetent
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July 2022 by Haley Bass-Hakola
The branch lobby was closed today so I waited in line for 45 min to conduct business at the drive up. Terrible branch service. I’m very disappointed.
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June 2022 by Tara Douglas
Horrible customer service. Obvious that racist and bias polices have been put in place at this location. Only bank of america that has not deposited or cashed a check where both signatures are required but only one of us is present. Manager could not and would not show me any policy. When I brought up the fact that we could just use the ATM her response was well it hasn't been caught. This location is situated in a poor location. Oh and we are a biracial couple and the attitudes changes when they saw that I was not black....go figure. I will be closing all Bank of America accounts.
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March 2022 by Natausha johnson
Poor customer service for sure. When counting my money I like for you to keep my money infront of me don’t pass my money on thee other side to coworkers makes me think you are stealing.
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January 2022 by Ryan Daley
Waited in line for 20 minutes to close out my account and withdraw my money so I can switch banks. They told me I had to call the 1-800 number when they could have easily closed it for me at the bank and should have!!!!! I called the 1800 number and It's been 27 minutes and still on hold. Absolutely Ridiculous!!! Only took away one star because I had good service at this location in the past.
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January 2022 by Carol Monahan
I had to go to this location since BofA in Hickory has been closed all week and I needed to deposit an out of town check. .I was pleasantly surprised by the wonderful service I received from Maranda, who quickly greeted me and made the deposit on her square. She also told me to check with my bank about exchanging money between the two banks to eliminate deposit slips and checks each month. After reading all the negative reviews I didn’t know what to expect but left satisfied
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September 2021 by Rob C
This location is struggling. One person working behind the counter, the drive thru is closed, and their hours are erratic. On a positive note, they have a greeter at the door just like at the Verizon store.
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September 2021 by Nana Donna
I have called 3 different locations multiple times and no one will answer the phone!
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July 2021 by Annie W
Hours are ridiculous. Only open 9-4 M-F. I’ll take my money to Credit Union where they’re actually open until 5.
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June 2021 by Marisa Graham
No one answers the phone.
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May 2021 by Marce Minita
If I could give this place NO STARS I would. Customer service is terrible at this place. Why open when you only have ONE RELIABLE person to come in? And the fact that it’s the ONLY Bank of America in town!
