-
May 2023 by Anne Gallagher
Do NOT go to the Russell Cellular store in Spruce Pine, NC for help with your Verizon account. Their representatives gave us the impression that they they knew what they were doing, but their ineptitude created a 7-month extremely stressful drama that was finally resolved by a highly trained Verizon employee at their main store in the Asheville Mall. From now on, all of our Verizon business will be done there.
-
April 2023 by Duane Meyers
Gave me false information on a tablet. Don't waste your time. Go to an actual Verizon store!
-
April 2022 by Chris Newtown
So, new to the area. Needing to chnage SIM cards from verizon note 8 to pixel 6 pro. One staff was attempting to be helpful and identified that I needed a 5g sim card. She located one. The other woman(who was too occupied with chomping on her gum), said that I can just take my old sim card and put it in the new phone. Even though the old sim was not 5g.So her solution since "russel cellular limits how many 5g sim cards we can give out", was to send me to marion since they couldnt give out the 5g sim card.
-
April 2022 by Roger Waycaster
They explained everything to me where I could understand it I would recommend them better than Marion
-
March 2022 by Hollifield Pam
The people who work there are very nice and knowledgeable.
-
January 2022 by Claudia DeRemus
Matt was very helpful - answered all my questions & no high pressure Dale's pressure. ?
-
November 2021 by Anthony Valls
Matt done awesome and gave my girlfriend and I great customer while also providing customer service to other customers at the store as he was the only salesperson working this evening. I highly recommend anyone that is in the market for a new cell phone or is unhappy with their current provider to go see Matt and Russell celluar and make the switch to Verizon Wireless!!
-
October 2021 by TJ Madden
Great, friendly, fast service. Matt got me in and out with a new phone very quickly. Great customer service!!
-
October 2021 by Joe Ollis
It was wonderful, very friendly and helpful staff. Best phone I ever had. I would recommend to anybody.
-
August 2021 by Kourtnee Jayde
Very nice Staff, they are very helpful and polite!
-
July 2021 by Pandora Pass
Matt was so patience and kind to assist me with an upgrade and transferring contacts and pics to new phone. Great customer service!
-
July 2021 by Larry Sparks Jr.
Hailey was very nice and helpful. She fixed my phone easily after Matt told me it couldn't be done. Thanks
-
July 2021 by joshua vaughan
Good place to go and there stuff is good quality
-
June 2021 by Emily Miller
Working with JT is the best experience we have ever had at any Verizon store. He was competent, friendly, professional, timely, and very helpful. We are thankful he was there for us as we navigated account changes. He was patient, thorough, and kind throughout our interactions. We highly recommend working with JT for a great experience!!!!
-
April 2021 by Nathan Silver
Helped me out quick and looked out for my best interest
