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April 2024 by R Alexander
This branch looks like it's closed down for good. Went to use ATM today, 4/13/2024, and crew was removing all the signage and the ATM was blocked. Tried to use other BA ATM in town and as usual it was not working. Thanks for the local service BA.
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March 2024 by Tressa Ranucci
The sweetest people ever, absolute lifesavers! So so kind and wonderful, very thankful for them and their help, cannot sing their praises enough!
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November 2023 by Ashley Robinson
I came in earlier today needing help moving money from an app on my phone to my account and Rebecca Cameron went above and beyond. She helped me so much today. If it wasn't for her I would still be lost.
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October 2023 by Jennifer Mellissa
Aaron was very kind and displayed professionalism beyond reproach! Excellent and fast service!
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July 2023 by Jim Freeman
How on Earth are you going to change your hours from 10am to 4pm. That’s not even a full work day, how do you expect people who actually work for a living to be able to make it on time to get the service they require. Absolutely ridiculous
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May 2023 by xomemorie
Rebecca (manager) at Bank of America in this location is VERY RUDE AND UNPROFESSIONAL. I would recommend going to bank of American over by cross creek mall. ALL of the workers at that location are much nicer and have well working attitudes!
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December 2022 by Orient House Asian Cuisine and sushi
I visited the branch last Tuesday Dec 8, 2022 to wire 15k to Japan to pay for my machine order, as I am a business owner and having BOA business checking account thought of it will be easier to do the transaction but it was a nightmare. I have presented my LLC documents, EIN and my business check book the Branch Manager refused to do the transaction and told me that I am not the owner of the account and even my company LLC. What the hack!!! Very bad customer service, don't know how to take care of their own customers and no respect.My business is located in Spring Lake near that BOA branch so thought it is easier to access but I am wrong. I do live in Cary area and on Wednesday I went to a local BOA Cary branch and wired my fund to Japan as quick as ordering a sandwich. That's how it supposed to be. The same document I presented and everything was smooth and quick. Why this BOA Spring Lake branch making things complicated and staffs working there are not well trained.Today, Dec 8, 2022 I went to the Spring Lake BOA branch to get some change of $, $5, $10, and $20 notes for my cash register POS system in the restaurant, same thing they refused to issue saying I am not the owner of the account and make things complicated. I am done with Bank of America and I will not recommend anyone to open account or do business with them.Well known BOA name is not enough, you need to show how to help your customers and have a professional people work there who knows their job.By the way, I went to the branch first time in October to make a certified check of 40k to pay for the restaurant and used the same BOA business checking account and had no issues at all to issue the certified check and why now creating all this complication? Is that I do look Asian and not well dressed?
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August 2022 by Stephen Byrd
1 bank teller works here. Be prepared to wait 45 - 50 minutes in line
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August 2022 by Krishond Spearman
This bank is sorry and unprofessional stay away even the managers.
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February 2022 by Marvin Martinez
Please do not use Bank of America unless you want them to start charging maintenance fee and slowly stealing the money out your account. This bank is one of the largest one in the US by taking advantage of the poorest people. If you open an account with them you’ll regret it, just don’t do it.
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January 2022 by adri freeman
Nathalie was so nice and really helped us understand everything! She walked us through each step and was so nice. I definitely recommend her and it made my day being able to talk to her!
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December 2021 by Jason Y.
Big surprise, banks aren't even remotely convenient in any way BUT this branch is especially bad. They do offer a notary public but only if you're an account holder with a signature on file, whatever that is. If you want to stand in line for 45 minutes, even if all you need to do is a really basic transaction, feel free to check this place out. Otherwise steer clear of this branch at all costs.
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September 2021 by Winnia Cabbell
It's my bank
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August 2021 by Debra Strother
If I could give zero stars I could . The bank is closed too often. Inside closed and drive through only open occasionally. Drive through has only one teller working the window. Wait at the drive through 45 minutes. But the inside is closed. Too cheap to hire employees???
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June 2021 by Mickey Carter
You can't make timely payment at ATM machine is broke for two days now. Drive up window is closed and you have to stand in long line to get service
