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April 2024 by Victor Mosqueda
good gym ?
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April 2024 by Joseph
I used to come here 5 days a week before I started college and moved. It’s small but has everything you need! Awesome people that go there and great employees there! I will always miss that gym. it’s definitely worth the pay.
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April 2024 by Cindy Brittain
Member for 12 years. Love the classes and people. Trainers are great.
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April 2024 by Abby
Love coming to Cape Fear Fitness! Staff is always very kind and helpful. Clean rooms and plenty of equipment along with different classes to choose from. Highly recommend!!
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April 2024 by Lisa Kjome
We’ve been members since CFF first opened its doors. Love the staff, trainers, classes and services. Love the smoothies after our workout. Thank you for your commitment to excellence!
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February 2024 by Cy R
EDIT: Looks like this will be the 3rd review within a year that features horrid treatment by the female manager on staff. Please, do something about this. She has a toxic attitude, and I really hope she isn't at the desk whenever sympathy or basic customer service is required.Cape Fear Fitness used to be an all-time favorite place for me to visit. Not only was I able to focus and hone in on my physical and mental well-being, the overall environment and staff were extremely warm and made every visit a pleasant one. The warmth has regrettably changed, and CFF is no longer in its prime. The pricing structure could be re-visited, but most importantly, the drastic shift in how the business treats members needs immediate attention.I have been a visitor and member within a span of approximately 4 years, and an unexpected (and very costly) health emergency caused me to have to cancel my membership alongside my husband’s. We were initially open to joining again in the future, but a strongly negative experience with the manager herself while canceling turned us off from this completely. During canceling our memberships, I asked if there was a possibility of not being charged for the next month as we had just gotten hit by unforeseen medical expenses, and the woman at the counter declined. I’ve been working in customer service ever since I began working, so I could understand since we were about 3 days out from being charged, but it was the nasty comment she had to make that spoiled it all. She told us she was the right person to ask, as she was the manager, but scolded us for not thinking to contact her sooner, saying she might have tried to work with us but we were too late. A simple no would have been so much kinder, and it is no wonder why the gym’s attitude has grown chillier with someone like this for a manager. I am not surprised to see another negative review around this individual.Apart from this instance, I do think CFF would see more growth if they altered the way they priced memberships for married couples. Their current structure has deterred many we’ve spoken to from joining. There is no discount for spouses, and if your working schedules do not permit you to visit during normal gym hours, you must EACH pay for the extended pass. This adds up to: paying full price for 2 memberships, paying 2 initial charges for an extended pass, and paying 2 extended pass fees every month.I really hope these things are addressed. Many of the members who go here are wonderful people, and I have heard excellent things about some of the trainers. And while it used to be everyone, sometimes the young people at the desk are delightful.
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January 2024 by Ryder Overcash
this place is so clean, i love carysa litte boy ryder. The mangers are super nice and kind. ALso i love the way that some ppl arent allowed in if they dont have a pass. This place cured my grandmas cancer. It saved me from covid. brought my dog back to life. And me and my wifes marriage was restored, amen
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November 2023 by Andi Dickens
1. Manager is extremely rude to customers. In today’s cyber-insecure world, businesses who collect personal information from their patrons, such as full birth date, facial photo, home address and phone #, should be willing and able to communicate to their patrons why their info is being collected and how it will be used. A simple ‘why’ this info was required today (I’ve been a member for a few years) prompted a snappy, loud and rude response from the manager. Two stars deducted for her terrible attitude and appalling treatment of customers. I’ve heard her be rude to one other customer and this was my second unpleasant experience with her.2. The hours are terrible for a gym. -1 star3. I’ve worked out mid-day, late afternoon, and on weekends. The floors are always dirty when I go, even in the rooms that are separate from the gym and mainly used for classes. -1 star
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June 2023 by Anarchist Greg
Why isn't it open on Sundays and only t ill 12 on Saturday. Seems to me like those would be busy hours since people are off work. These local business' need to hire more people and get it together
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May 2023 by John Dhal
Ok place. Lacks towels drinks Protein drinks water etc etc. Not open past 12pm on Saturdays ! Closed Sundays. Bad hours for a gym. Who doesn't want to workout on weekends? Manager not very friendly. Area need better gym w more amenities and better times of operation
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March 2023 by Screen D.
Justified raising rates because they bought a couple new items and fixed the bathrooms. THATS WHAT YOU ARE SUPPOSED TO DO. God forgive I can now flush my business down the the drain. Also, it's usually disorganized. It's not uncommon to have a 45 pound plate up top and a 2.5 on the bottom and the dumbbells on top of each other. Cherry on top is a fire exit that usually blocked with a herd of bikes that take up a huge chunk of space. I'm not just trying to rant but this business and members are not being put first.
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January 2023 by Anthony Denny
Key id was not working for the door so i had to flag down someone else to get in i showed them i had a key. The water fountain water is warm. But other than that this gym is a great place to bring a friend! But its not that big so i would probably not go during busy hours.
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August 2022 by Bird Larry
I was in the area for a small vacation. I tried to work with the manager to get a deal possibly for the week. He could of just said “I apologize we have to stick to the prices” or “ apologies I cannot do that”. Instead he was very unprofessional and gave me a hard time for no reason.
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April 2022 by xX Reverse Gaming Xx
Key id was not working for the door so i had to flag down someone else to get in i showed them i had a key. The water fountain water is warm. But other than that this gym is a great place to bring a friend! But its not that big so i would probably not go during busy hours.
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February 2022 by Toshona Wright
This gym has everything you need from powerlifting to crossfit. It's affordable and convenient. It even has a protein smoothie bar and a pre workout scoop for a 1.50. I'm not a huge fan of golds gym or any big gym.
