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February 2024 by Jay Ingraham
Try to get help for an appointment they said I had to do it online my phone will not let me go online must have been mixed up on your website so I downloaded a mobile app it still won't let me make an appointment I called and the man said a customer service I could talk to them about my business but they had such a bad connection I couldn't understand what he was saying it can't be this hard to run a bank
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December 2023 by Kelly Kirkpatrick
This branch ATMs completely shut down today. What's going on?
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November 2023 by Fely ordaniza
Was greeting as I entered building, was coming in to use the notary services and I waited less then 5 minutes. Would recommend to friends and family.
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March 2023 by Someone Else
Not just this branch but Wells Fargo in general is very disappointing. Only 1 banker per branch that can open a joint savings account and they are booked for 2 weeks out. There's an option to open an account through online banking, butt it says you must visit a branch and no where does it suggest setting up an appointment for this. What a waste of fuel and time
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October 2022 by Kim Hewitt
Always Pleasant and Very Helpful
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June 2022 by Michael S.
Do not go to this bank if you value banking service. My residence is in Southern Pines, NC. About two years ago, there were three branch banks in this location. Since, one was permanently closed. A second is accessible by appointment only -- except through drive-through. And there is ALWAYS something going on at the third bank which guarantees an unfavorable experience. The time prior to today that I visited that branch, it was "temporarily" closed because of employee shortage -- they said. Today, I'm not sure what it was. Once inside, I was told to leave -- no explanation, but they said they would help me at the drive-through window. I went there and waited on numerous cars ahead of me. When I got to the window, the lady said they could not help me -- sorry for the inconvenience. Wells Fargo takes it customers for granted. Period!
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January 2022 by S G
I called today to do some business regarding my father's estate of which I am executor. All of the required documents (the will, executorship papers and any other needed documents) have all been submitted to the bank and they have access to them. I was calling to find out about the status of his account that I submitted a request to close last week.The woman I spoke with was not interested in actually helping me, but instead, started up about how "she didn't know who I am and since I've never been into the branch, how is she supposed to verify my identity and that she didn't have access to any of the information I have submitted previously." (I don't know why she was acting poorly, because i didn't even give her any personal information to make these judgements) i have done ALL business regarding his accounts over the phone, including his mortgage except for one time prior when I went into a branch. This employee needs retraining and possibly some diversity training as well. When I am treated like trash as a responsible customer who needs a SERVICE that they advertise, I will not bring my business back here ever. I can't believe that it seemed second nature for this lady to be so nasty and rude when I was merely asking her to do her job. I regret not remembering her name.
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June 2021 by V. S. F.
Just normal transaction. No problems.
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October 2020 by Tiara Boler
The 2 young black girls are very rude and move very slow. Don’t even bother going, if they are there, go to the one in Pinehurst. Pinehurst has much better customer service and nice in a timely manner
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June 2020 by J_rod_96A Robertson
The people in the bank are very nice and fast with the transactions..But the Atm is always broken down or being repaired gets kinda aggravating!
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January 2020 by Tiara Hollywood
The 2 young black girls are very rude and move very slow. Don’t even bother going, if they are there, go to the one in Pinehurst. Pinehurst has much better customer service and nice in a timely manner
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August 2017 by Amy Baker
Love this bank! Been with them since they were Wachovia.
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June 2017 by Seto D
Friendly staff and usually a short wait
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November 2016 by laura gallo
Very friendly tellers and very helpful.
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August 2016 by Rebecca W. Crotts
The staff have always been very helpful and gone overboard to help me in every way. They stopped several attempts of someone trying to hack my account in just one day. My only complaint is the wait time.
