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May 2024 by Deidra
Beautiful facility with a plethora of complimentary drinks and pastries to enjoy while you wait. The workers are thorough and helpful. I love they text you during the whole process. I was able to accept/decline various services the mechanics suggested from my phone, while waiting in the lobby.
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May 2024 by Himali Bhusal
Amazing service and hospitality. I had a problem with the multimedia system reboot loop and visited there without appointment but with their kind help it was fixed. I really appreciate the service advisor James Sofia for his kind help.
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January 2024 by Kenneth J.
So, this review is based on my experience with their Used Car Sales and their lack of professional communication. They had just received a Ram 1500 Rebel that I was very interested in. The first salesperson I was placed in touch with (can't remember his name) was not doing his job so, the Sales Manager, Hilary, put me in contact with Nate. I test drove the vehicle and they were initially super responsive in getting the vehicle back from Leith Ram / Dodge for warranty work needing to be conducted, and this is where it goes downhill. After being told that they would have it back the following week, which I don't mind, it took me numerous attempts at contacting Nate to provide updates. Finally, after having given them a $1,000 deposit to hold the vehicle, and Hilary stating he would call me himself the following day, which he never did (I contacted both him and Nate at 7pm for follow-up), I informed them that I'd be canceling my continued interest in doing business with their company. The expectation would be something like, '...Ken, no update as of today, we will provide another update on Friday unless we hear something sooner.' And yet, it was me constantly pinging them to see where we were on this deal. Take your business elsewhere...I found another dealer in NC who has exceeded all expectations. The screenshots are of Hilary (Sales Manager), and Nate (Salesperson).
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October 2023 by James N.
They listed a Toyota Camry for $12,200 with 102,000 miles on it on Friday. The vehicle had a great car fax service report. The dealer had been servicing it for years. I requested to see car and test drive. I was told it was going to the service department on Monday. I called on Monday and was told the car was in poor condition and did not meet their standards for sale. The dealer 10 mins later then said oh the car sold on Saturday. This seems like an attempted bait and switch. This is the second Toyota dealer I have dealt with that seems to be dishonest to me.
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October 2023 by Shaun Sheffield
Got my first oil change here. This is one if the very few places I trust. I highly recommend them
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August 2023 by Roderick B.
Learn the meaning of Customer Service!!!!! In March 2023, This dealership totaled my car by letting a runaway golf cart knock it off the lift while having the oil changed. The paid off my car but were not willing to offer any acceptable discount on a replacement vehicle. They are more interested in making money than taking care of a long standing customer (since 2007). I will never patronize them again. #moneyhungry
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August 2023 by Chase G.
My salesmen was Alex Wolf. He was professional, fast, attentive and willing to work with me to get to a price I was comfortable with. The manager Ryan was also extremely helpful and understands customer service in an industry that is lacking this important quality. From the very beginning they were willing to match prices with other Toyota dealerships. I will be returning for service on my new vehicle as well as further Toyota purchases. Thank you Alex Wolf and Ryan at Pinehurst Toyota!
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August 2023 by Mike S.
I will never buy here again. They try to rip u off. They low balled me on my trade by several thousand. They tried to put the added charge on because of chip shortage etc. They finally took that off. Maintenance dept. is terrible. Get service work elsewhere. The gentleman that helped me, Juan didn't tell me much about the vehicle after purchase. I'm going to Asheboro Toyota for my service
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July 2023 by Lisa Montague
Very professional nice atmosphere
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November 2022 by Nick Y.
Do not bother to make an appointment for anything. Last week I made an appointment for an oil change and tire rotation before a long trip to Texas this week. I arrived at 1030; the appointed time. At 1115 am my SUV was still sitting in the parking lot. I retrieved my keys and left. The service advisor indicated the "appointments" take 1 hour and 15 minutes. That gives me concern that the oil change, tire rotation and "thorough" inspection would be hurried since my SUV had already sat for 45 minutes. So...it is apparent to me that while an appointment may make the customer feel like they have a reserved time, but it is obvious that the Service Department does not honor appointments. It is as if you dropped in with no appointment and just get in line. I really don't know why they call, text, write me frequently to get my SUV serviced in their dealership. I have noted service advisors change frequently so I sense a problem with employee retention at this dealership.
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March 2022 by Catherine C.
We purchased a vehicle on Saturday and 2 hours later when we got home, it would not start. It starting puttering and the engine light came on. Oil was leaking onto our driveway. We immediately called the salesman at the dealership and he said there was nothing he could do. He said we bought the warranty to use it. We took it in the next day to a Jeep dealership ( we bought a Jeep Wrangler) . When they called us to tell us what all was wrong with it, they said the warranty we had just bought did not go into affect for 30 days! We are out of a lot of money and have a shit vehicle. This dealership claimed it had done 2 inspections over the past 2 months on this car. No way that is true with what's wrong with it.
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February 2022 by Ramblin Dude
Really happy my service advisor. She gets 5 stars. But parts department is charging 25% over MSRP and 50% over what the OEM parts can be ordered for online from a Toyota dealer 50 miles away. Do not buy parts at Pinehurst Toyota. Mechanic misdiagnosed my issue. Service costs are above and beyond reasonable, partly due to excessive parts cost. Examples: $251 for 8 spark plugs, $665 to replace 4 tire pressure monitors. Based on my experience at multiple other Toyota dealers, Pinehurst Toyota has been a disappointment and example of why car owners don't want to take their vehicles to a dealer for service.
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February 2022 by MISTER Bean
I usually go to rick hendrick in fayetteville because it is closer but after damage to both my vehicles, incomplete services, and a lying service manager i have refused to go there for even a part. My experience at Pinehurst was exceptionally good, the drive is well worth it and the customer service is excellent! Highly recommended if you need anything Toyota!
