-
August 2024 by Robert Smith
Before the "enhanced upgrade" in 2024, this was a great company with excellent service. I would and did recommend InfinityLink to anyone. The change now makes you use the limited remote of a Firestick, which does not allow inputting a channel number among other things. Also, 2024 seems to have changed the quality of the the product and assistance negatively. No longer are Facebook messages answered when service is interrupted and getting answers after hours seems to be a thing of the past. Change is not always a good thing and InfinityLink has sadly changed in the wrong direction.
-
July 2024 by Logan
Avoid at all costs. They are too small to be competent or even remotely reliable. Waited weeks to get service installed. Paying for 1GB services but I’m only receiving less than 60MB. “We do not guarantee speeds.”…but will charge you different tiers for speeds they won’t meet. The DMV is better at customer service. Installer was unwilling to make the effort to install the modem in the middle of the house because they were too lazy to crawl underneath. Sneaky charges like “wire maintenance” were never discussed prior to receiving the bill. They will also charge you a “service fee” to come out to fix their own problems. Service cuts out weekly. A bad joke of a company that should be criminal. They have failed at every basic step and take advantage of you every chance they can. Complete dissatisfaction.
-
August 2023 by Maxine Nayyar
Although I have had problems with the service, the staff, Jennifer and Rose have always been above and beyond and trying to help me get things resolved. No matter how angry I was they were able to help me calm down see what was the problem and get things done. I’d love the customer service in this company.
-
August 2023 by Wynn Odom Ford
Great service!
-
August 2023 by Team Watson
Fast internet and great service. It is so nice to be able to talk to a person right down the street if you have an issue. Completely satisfied! ??
-
June 2023 by Derek Manning
Outstanding service! I highly recommend InfinityLink to anyone within their service area.
-
March 2023 by Eric Dawson
So, you pay the highest price and if you have a problem or the internet goes out on the weekend, you leave a VOICEMAIL? And on the weekdays after-hours no tech support? Just leave a VOICEMAIL? Not to mention I rarely get a call. Sat many weekends and days with no internet and no customer service. It's good when it's on but if you work from home the lack of tech support is risky.
-
March 2023 by matthew Carlton
Not writing a bad review just wanted a review to say im looking forward to your internet services in tarboro nc in 2 years i heard yall are starting a headquarters in tarboro :)
-
March 2023 by James Edwards
Great service
-
March 2023 by Dewey Rouse
Not sure how the service works, they've been lying to me about being able to get it for over a year and it runs right by my house.
-
March 2022 by James Newcomb
Fast and courteous service. The best internet service in town.
-
March 2020 by Allen Nowell
Great service and great people
-
March 2019 by Lynn Rowe
They are a decent internet company. WiFi does go out quiet a bit . Rather expensive compared to most companies. Nice people there. Just the WiFi isn't so good.