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February 2024 by Jack B Warlow
Outstanding service
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February 2024 by Brendy Arevalo
Awful service. Went to pick up my husband ring since it was being resized both ladies that are working tonight gave me a hard time about getting the ring and since he “didn’t authorized” me to pick his ring up I was not able to take the ring with me. I showed her my ID and she still refused to give me the ring. Maybe a better service or a better way of handling situations would be appreciated.
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December 2023 by Shahed Uddin
Very good outlet. Will be coming back.
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December 2023 by Shannon Stewart
This location is awful. I brought a ring in that I have a warrenty on. A woman spoke down to me when I had questions but a gentleman helped me and I left my ring. I had to call about the progress of my ring. I was in the area and called to check again on progress and it said it had shipped in the computer and might be in the store but I would have to wait until they called me. I waited another week, called and I was told it was ready for pick up, she said we have a note we called. Well I have no VM from them at all. Then my husband went to pick up the ring, They did not ask him who he was or for ID, they just gave him the ring! I hate to make the joourney to Crabtree but customer service needs much improvement in Smithfield.
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December 2023 by Shanae Cox
Courtney is amazing. She was very kind and customer service was very professional. She remembered me from previous shopping in the store. On another experience same day the new store manager Jennifer was very rude and unprofessional. I purchase a pair of earrings and I didn't have them a year purchase warranty on them and I have had them sent off and repaired and I pick them up and decided to wear them to a event and as I put them on they had broken in the same place they was fixed. So being that I had them sent off twice already and use the warranty.She was very nasty about having to keep doing the same repair instead of exchange the defective pair. I really didn't appreciate her tone or energy she was giving to me seeing this was a issue that wasn't caused by me.
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December 2023 by Ashleigh Allen
Rudy and Jennifer were very helpful in showing us all I wanted to see and answering all of our questions. Just started our shopping for that special ring and they were so helpful in setting us up on the right track. highly recommend going to see them
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October 2023 by Kacynta Gardner
Rudy, Kevi Courtney....are amazing!!! They helped my fiance and I so much. Amazing customer service...thank you again so much for being so helpful, nice and personable. We will definitely be back!!!
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October 2023 by Kevin Bobbitt
My fiancé and I came into Zales to get her ring cleaned and look at other wedding rings for our upcoming wedding. Rudy and Courtney were were helpful and respectful. We were very satisfied with the service we received and walked away with information needed to make a further decision on our rings.
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September 2023 by Wayne Sellers
Casandra was amazing she got me in and out with the perfect necklace! Super enjoyable experience will be back soon!
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September 2023 by Alanna White
Ms. Cassandra was so nice and professional. Loved my service today at Zale! Thank you
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September 2023 by Mark Haas
Stop by and see the nice ladies here at this Zales outlet they even have a special discounted jewelry section.
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August 2023 by steven barton
Took my wife’s wedding set for the diamond bond lifetime warranty. They did not have all information stored in computer correctly they are now making us pay to have the ring repaired. This was not the first issue. We had the ring set replaced due to diamond’s falling out none stop. I do not recommend using this company.
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July 2023 by Wendy Lauffenburger
Great customer service. They were very helpful, thoughtful, and personable. We felt zero pressure to purchase anything, but ended up with exactly what we were looking for. We will absolutely go back for any future jeweler needs.
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January 2023 by Angela O
I have been a customer of Zales for over 25 years and was so disappointed and felt disrespected the last time I went in to the point I left and took my business to Kay’s FYI Kay’s is in next section over at outlet mall and has extremely knowledgeable and professional sales crew
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October 2022 by jennifer wilson
Great customer service by store manager ?! Very happy with my visit!
