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April 2024 by Jesse R.
Metro by T-Mobile offers stellar customer service with knowledgeable representatives who are attentive to your needs. Their plans are diverse, catering to various budgets and usage patterns, ensuring everyone finds a suitable option. Whether it's unlimited data, international calling, or affordable family plans, Metro by T-Mobile delivers quality service with a smile.
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November 2023 by 81RedRoses
Nice employees
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July 2023 by Rhonda R.
Went in today with several probs with service and new phone. They were knowledgeable and helpful, very nice.
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July 2023 by Natalie Morales
I have been a metro pcs customer since around 2015. I just got married and moved to the Smithfield area, and applied to the ACP program. I went to this location and this wonderful young woman named Crystal did everything and anything she could to help me get my phone in with the IDcode sent to me. In the beginning she couldn’t find anything in the system, but she didn’t give up and called EVERYONE she could. It took about an hour or more to do this as it wasn’t her fault or my own. I just want to say this young lady DID NOT GIVE UP, and did it with so much kindness. She finally got it in the computer and was able to get me in with the ACP. It might sound corny but I was crying on the way home of gratefulness for this young lady and the way she just didn’t give up and served us. There’s still good people in the world… And now me and my husband can enjoy a service that we desperately needed! THANK YOU Crystal! You are amazing!
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May 2023 by Tara Roberts
After speaking with three different customer service agents in three different countries and in three different time zones; I was told to come inside store for assistance and there will be NO CHARGE. I went to this location only cause it's closer to my job rather then driving 40 minutes home. Anyway long story short they tried to charge me $20+ to change my IME number to a replacement phone from the company. I called customer service back and told them they tried to charge me which was totally wrong. Im sitting in there parking lot typing this review as of now. FYI just call customer service they will definitely help you more then the associates in this particular store.
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January 2023 by Steven Corbett
Never go here for anything. I was quoted one price. Drove 40 minutes to Wilson to pick up a phone as they were out of stock. 200 more when I arrived.
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November 2022 by Quintina Lassiter
I had the Best Experience with Felipe and Chris getting my daughter a phone for her Birthday . They care about their customers. Thanks to the Both of them
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September 2022 by Ronald Clifton
This Metro store has the best employees I've ever met in the cell phone industry.
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May 2022 by Áñiyäh Smíth
False advertisement they sale u a phone and don’t mention that on your reciept that u have 14 days to return your device I called on day 2 and asked could I return my device to be told no I could not and that I would lose my discount and have to pay all over for the monthly plan and lose my number this store is so not helpful the store is messy with no air condition this store is a rip off and waiste of money I do not recommend coming here go somewhere else and save your self a headache don’t give this place your hard earned money only to be lied to
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April 2022 by Aniyah Bryant
False advertisement they sale u a phone and don’t mention that on your reciept that u have 14 days to return your device I called on day 2 and asked could I return my device to be told no I could not and that I would lose my discount and have to pay all over for the monthly plan and lose my number this store is so not helpful the store is messy with no air condition this store is a rip off and waiste of money I do not recommend coming here go somewhere else and save your self a headache don’t give this place your hard earned money only to be lied to
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March 2022 by Hank Grimmick
The store is always well stocked and staff here is great, they've repeatedly solved issues I was having that the Metro Customer Service couldn't.
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March 2022 by John Dough
I enjoyed my recent visit to metro by t mobile.It was very good and the manager ( Jorge) was very polite and helped me with anythang I needed help with.I recomend Metro by t mobile to anybody.
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August 2021 by Ashley Green
Would not recommend this store to anyone. Worst customer service, I have never been so disrespected by someone over the phone. I called about a bill and he had the worst attitude. When I asked to speak with a manager I was told there was not a manger there when I asked when the manager would be in yet again more attitude. But he just “works” there.
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August 2021 by Ashley White
Would not recommend this store to anyone. Worst customer service, I have never been so disrespected by someone over the phone. I called about a bill and he had the worst attitude. When I asked to speak with a manager I was told there was not a manger there when I asked when the manager would be in yet again more attitude. But he just “works” there.
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August 2021 by Ashley White
Would not recommend this store to anyone. Worst customer service, I have never been so disrespected by someone over the phone. I called about a bill and he had the worst attitude. When I asked to speak with a manager I was told there was not a manger there when I asked when the manager would be in yet again more attitude. The employee stated he just “works” there.