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March 2024 by jakob meiser
I recently visited this location to find a nice piece for my girlfriend to celebrate our anniversary. The staff were extremely friendly and helpful. Even when the system was giving issues they were able to help me find the price and a small discount on the necklace I decided on for her. Unfortunately due to monetary constraints I could not afford to get the identical necklace for myself which they promptly and kindly compensated by giving me complementary bracelets, stickers, and a book mark for my bible! I highly recommend this location for anyone looking for a thoughtful gift for their beloved. God bless!
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February 2024 by Tammy Rosales
Great service and fantastic jewelry selection.
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December 2023 by Mar Tay
Katie & Jassalyn were exceptionally kind and helpful in assisting me and my fiance in selecting a wedding set and band. They both informed us about diamonds and caring for them We had a wonderful experience!!Thank you both!!
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December 2023 by Ashley Jones
My Husband and I purchased our wedding ring upgrades from the Smithfield location. Katie and Danielle helped us find oir Forever rings for sure. I could go on and on about how amazing our experience was. Katie was absolutely amazing at helping us feel comfortable, answering all of our questions, making sure both my husband and I really were going to get what we both were truly going to love. She went above and beyond to help my husband pick the perfect match and letting him go back and forth viewing each item. She never once made our experience seem rushed. It felt like shopping with her and Danielle was something we'd done a thousand times. Danielle is very knowledgeable about everything she showed us and made sure we knew different options we could take advantage of. Both ladies made us feel important like friends not just customers. This is rare in retail now. This was our first big jewelry purchase and we left filled with knowledge about our jewelry and full of joy. We recieved great quality rings and outstanding customer service. If you want a great experience all around go and ask for Katie and Danielle!
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December 2023 by Stephanie “Star” Puryear
Had an amazing experience! Robert Curry also know as Bob really did an amazing job. He searched up and down for the ring I needed. And got it here before Christmas! Thank you again! I will be coming back to you guys and recommending you guys to other people. Thank you again Bob!
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December 2023 by Kylee Cowart
They helped me upgrade my necklace and were so helpful. They patiently waited on me to make my decision and helped us process an exchange. I am very pleased and satisfied. Danielle and Katie were very sweet and extremely helpful. I will definitely come back and work with them in the future!
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December 2023 by Chaka Mcpherson
I went into Kay's, shopping a bracelet an came out with so much more along with a big smile. Katie from Kay's in Smithfield, comes highly recommended. She took her time with my husband an myself. Getting us exactly what we wanted. She also asked if it was time to check my wedding ring. Thank god that she did because it needed to be sent off. My stone was loose. Thank you so much Katie!!
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December 2023 by Paige Jones
I HIGHLY recommend Kay’s in Smithfield. I can’t recommend them enough! Everyone there is very helpful! Katie did such an amazing job helping me create this custom ring. She made the whole process SUPER easy and now I have my FOREVER ring! It’s the shiniest most stunning ring I have ever seen! If you can dream it they can make it. Thank you for such a great experience!!
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December 2023 by Ava Pearce
Had an amazing experience getting a new chain and pendent for my boyfriend for his birthday! Made a special order in the book and it arrived about a week after. Amazing customer service from Katie, she the goat!
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December 2023 by Nell
Danielle Best is the manager here , she is so observant of all her customers. She not only knows them by name, but their preferences as well. The entire staff is amazing. LOVE THIS STORE. ❤️ COME ON DOWN TO THE SMITHFIELD STORE.
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December 2023 by Rich
I've been coming to Kay Jewelers for more than 10 years here in Smithfield North Carolina. I've known Danielle and just met Katie. You wanna say the BEST Customer Service EVER..... I LOVE THEM BOTH..... AWESOME PEOPLE.... CANT GO WRONG!!!!!! NUFF SAID .
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November 2023 by James Griffin
So my fiancé and I had a somewhat negative experience with kays a few weeks ago when we purchased 2 rings. We went in yesterday with the intentions of returning the rings and going elsewhere....then we met Katie! This girl completely flipped our attitude of Kay's. We went in unhappy and left thrilled. She's very good at her job.
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November 2023 by Orlando Lewis
Katie and Bobby were amazing to work with. They were super professional and very knowledgeable regarding sales and quality of jewelry. They deserve raises.
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October 2023 by Tri Senpai
Katie and Jassalyne were amazing at finding me a wedding band. They were diligent, energetic, polite, and wonderful doing their job. If it weren’t for them I wouldn’t have found the perfect enhancer ring. Thank you for all the work you did.
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October 2023 by Jesse Yannazzo
Katie is one of the best sales associates I've ever worked with at Kay's. She is thoughtful, thorough, and she genuinely cares and loves what she does and it shows in her work. She is educational with your jewlery picks, and honestly she is the only person I'll ever go to for jewlery now. The outlet is definitely the place to shop!