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November 2023 by J S
I want to start by saying this visit was free via a coupon.My visit was charged as being $31. For that price I got a machine wash on the outside and I was given 10 minutes to vacuum and clean the interior of my vehicle.The outside, both the windows and the car body, were still dirty after the machine wash. Spot were left on windows and the body still had dirt/grime on it.The vacuums did their job just fine.The towels were "infused" with window cleaner. These left my windows streaky no matter what I did.This place is not worth the money. For around the same price you can drive 3 or 4 more miles down the road and have your car cleaning inside and out by other people. The place down the road makes sure to clean the inside and outside and they use a bigger variety of chemicals as well. Xpress forces you to use the infused towels for EVERYTHING you want to clean.For the price Xpress charges you can get a better clean and do NONE of the work for literally 2 or 3 dollars more.
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November 2023 by Eagle
Very helpful staff and great equipment. The monthly fee is a great deal to keep the car looking clean and love the mat cleaner and vacuums. Saves time and $ and you can go once a day if u want!
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November 2023 by SA Lee
Place is okay. But a guy helping me today to pay essentially told me I was lying about touch the credit button on their payment screen. I kept waiting for it to take a card. I hit the bottom credit button twice before inserting my card. He came to help and then re-read the screen instructions. When I said I did that and tried to explain that I think the sun glare off the screen is making it difficult to recognize any of the touch screen options, he told me i never touch the screen and I didn't do it right. When I said I did, he argued that I didn't. I won't go back. I have nothing to gain from making up stuff about a touch screen. Just isn't worth my time to be argued at ... I'll just go elsewhere.
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November 2023 by Michael E.
I just literally went through the wash about 10 minutes ago. upon exiting the Carwash I came straight home. once I got out of my vehicle I noticed two deep scratches in the paint of my car that were not there when I entered the wash. I am very disappointed.
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October 2023 by Qigong Nurse
We've lived in Smithfield a year and we love this carwash because it is well taken care of, the staff are friendly and helpful, and most of them do their job! I only say it this way and f=give 4 instead of 5 stars because it would be a good thing if every worker sprayed off the front and tires of cars entering the wash. Overall, satisfied. Also, sad to move away, yet canceled subscription due to no location exists in the region of the state we're moving to.Service: Vacuuming
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August 2023 by Willie Hocutt
Worst car wash ever! Went thru 8/11 @ 6:45 pm. Jets not working correctly. Center of hood never touched by any brush. Attendant had to take order. AND the price went up! I will not be back. This was my third visit. Never again! I’ll go back to Majic Tunnel.
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August 2023 by Dennis Farrell
Overall nice pretty newer facility. The past few times I have been through some of the tunnel features didn't work or were clogged and sprayed funny which is why the lower rating.
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June 2023 by Molly Seekings
I don’t like to leave bad reviews but for $32.00 I really thought my vehicle would be “clean” and it really wasn’t that dirty to be fine with. Streaky spots and bugs still stuck to it. Rainy mud splotches still up underneath the tires. Literally feel like I wasted $32.00! First attendant was friendly, I did want to say that much!
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June 2023 by Kevin Perry
I love washing my car here it stays clean for 3 days every tho it's outside and I live on a dirt road
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June 2023 by kelly mccloud
What is there to say about a carwash? So far so good. No issues as of yet and hopefully never any.
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June 2023 by Zack U.
I have had several issues when attempting to wash my car here. I purchased the monthly pass, but every time I would pull up, it wouldn't register my license plate. They had to make me a special card to show when arriving and that had issues as well. I then wanted to cancel my membership, due to all the issues, and I was charged again for the monthly fee. With that being said, I believe the car wash has a lot of potential, but the process was FAR too difficult in my experience. For a "drive-thru" car wash, I was doing a lot of getting out. The customer service i received from Jeremy is the reason behind 5 stars to my review. He was MORE than helpful and I appreciate the lengths he went to make it right for me. If I were to give it another try in the near future, Jeremey would be the reason. Thanks buddy!
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April 2023 by tracey winkler
This is a great experience. Went thru the wash them to vacuum the inside love the towels all set with window fluid and the air hose for the extra tight spaces
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March 2023 by eric faison
I have been a monthly paying member for about 18 months and today was by far the worst experience ever. I drove my truck through the tunnel and the entire right side was still dirty. The brushes never touched it. I immediately brought it to the attendants attention and they directed me to drive through again. I got the same results again, a dirty truck. I spoke with another attendant and all I got was excuses as to why it's not cleaning my truck. None of the excuses were valid. Not sure what to do from this point.....
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March 2023 by Nell Nava
We were explained the different packages of washing but we only got car wash. The wash didn't clean my van very good. The free drying was good.
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March 2023 by Scott C.
Extremely dissatisfied with the service. My truck still hS bugs Ll over it not clean at all the only thing they offer is to go back through and that didn't work.. waste of moneyService: Polishing
