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July 2024 by ts guest
This branch used to be so great but now I dread going. The line is always long and the employees don't seem to be in any hurry to help the customers. The drive-thru is always closed and inside you you wait approx 30 mins-1 hr to do a simple transaction with 1 of 2 tellers in the branch. No one greets the customers. The staff seems overworked, and just uninterested.
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February 2024 by Josh Davis
Always pleasant to deal with!
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January 2024 by Buford Z
The few people that work there are great. They need a new manager that knows how to staff properly. It shouldn’t take an hour to make a transaction with a human. Last six times have taken an hour.
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January 2024 by George Nye
The few people that work there are great. They need a new manager that knows how to staff properly. It shouldn’t take an hour to make a transaction with a human. Last six times have taken an hour.
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January 2024 by DJ
Literally the slowest bank I have EVER been to. If you have to go in, plan your day around it because there is NEVER more than one teller between the drive-through or the front counter. Get more employees for God's sake!
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November 2023 by Stephen Williams
My fiancé can not get a new account started here you can make appointment and show up 10 to 15 mins early only to wait 30 mins or more pass your appointment time. Their is NO hurry up and get the job very slow. Who every does the appointment needs to be retrained properly on how to do her job and to tell time.
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October 2023 by Chaleah Perez
Worst experience ever. Was told to have a C and someone would help me. see it in the lobby over an hour, then told have to have an appointment… after yea was told I could be seen … the woman was so rude… I’ll just drive 30 minutes to the next one
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September 2023 by Vicki Ftch
Trying to get any real help is non-existent
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September 2023 by John Wheless
Had a 3pm appointment, no one showed up or tried to help anyone, was waiting with 3 others in lobby...we all left.
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April 2023 by Modern & Modest
Horrible customer service. Attitude, attitude, attitude! They move extremely slow. As an African American I am treated poorly everytime I take out a large amount of money or deposit a large amount of money and this visit was no exception. Most of the time it's from other minorities. In this case a big black lady. She scrutinized my check that was legit until the white lady came over and said it was okay.
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January 2023 by Blues Records
Horrible customer service. Drive to a different location to do your banking. You'll thank me later.
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January 2023 by Cherry Picker
Whoever manages this place should think about another line of work. Terrible customer service.
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November 2022 by Hannah Allford Wylder
I worked with Shannon for my appointment about two weeks ago - and she is amazing. Kind, professional, helpful - Shannon made the appointment seamless and easy. She informed me of every step we took, clearly responded to all my questions, even offered to help me with something additional that was not part of my original appointment request. I hope you give her a raise! She deserves it. Can't write enough great things about my experience.
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November 2022 by Charmonica Carter
The epitome of just because you're nice doesn't make you right. Terrible branch
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July 2022 by Jeremiah Singleton
Very helpful and friendly people with smiles on.
