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July 2024 by Michael Wilson
Went in to return an accessory, was greeted immediately, very pleased with professional, courteous service, in and out in few minutes.
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April 2024 by Unaiza Uzair
It’s just a sales store. NO customer service provided anymore at any of the stores. That’s what I am being told. What’s the point of having a physical store then if we still need to call customer service and be treated by the automated system for hours before getting to speak with a real person and still not having the issue resolved! Phone services have become a scam these days.
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February 2024 by Leslie Lyons
My drivers license had expired without my knowledge. I was told I cant get my phone which I already paid for until I update my drivers license or someone else can come in & show ID . My son had to come in & show his ID for me to get my phone that I already paid for. Im extremely dissapointed with verizon. I also was charged with two phone cases. Since i ordered online & didnt realize it, I was told that I cant exchange it or get a refund in the store. I have to print out a label , go to the ups store & mail it back then wait 5-7 business days for refund..... Now verizon can take your money for a new samsung s24 ultra phone without any ID but refuse to give it to you without drivers license. I had forms, of ID they could have used & been a customer since 2000. Im extremely angry at how I was treated.
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February 2024 by Sharon Putnam
My phone crashed, so I had to buy a new phone. Everyone was helpful and nice.
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January 2024 by Shawn
They help me get my phone up and going
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January 2024 by Katie Arndt
Came in a little before Christmas looking for wrist watch bands, stood there for about 10 minutes waiting on somebody to tell me they'll be right with me at which point in time I decided to go and browse what is around the store. No one made any attempt to help me. They all just sat there like mindless zombies who cannot see when a potential customer comes in. Will never come back in here for anything at all, that is not how you treat people in customer service some of these people might need to be retrained on how to approach people when they come into your establishment as that was not the correct way to do and conduct yourselves. Also don't bother calling, unless you have an account through them you can't get through to ask a simple yes or no question which is why I wasted wear and tear and gas in my car going here because someone wanted to set the system up in a way where it's impossible to genuinely speak to anyone and then it automatically hung up on me.
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November 2023 by Daniel Huss
Start performing daily cycle counts so your inventory is correct on both the consumer's end and yours.
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October 2023 by David Bracken
Slow slow
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October 2023 by Monte Huffstetler
Good service
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October 2023 by Lisa Huss
They weren't very helpful at all. They wanted to charge us just show us how to lower our bill. Our bill went up about $100.00. We came home and called Verizon customer service and they helped us. Come to find out the store had took miltary discount off. And then the employees at the Shelby NC just sit around talking while we were the. Why charge us a fee to help with our questions. Really bad store. We want be going back there again.
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September 2023 by Joann Johnson
These guys are awesome here but they are expensive. Guess you pay for good service!
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August 2023 by Alex T
Absolute poor cell service at certain times of the day at this location, been with verizon for 10+ years with no issues until the past year. The service works for an hour and cuts out or extremely slow for the next hour, to the point i cant load a simple song. Their quality has been at a steady decline. I have not been able to load important documents from the cloud due to this issue and will move to another carrier. Talked to customer support and they said "due to an influx of people at the certain times, it slows down the internet", but have yet to do literally anything about it.
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July 2023 by Brandy Hoyle
They are very helpful.
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July 2023 by D.L.
I hate going to this place. I only go if I absolutely have to
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July 2023 by Rosebud102975
Uncaring for clients