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August 2023 by Beverley J
Really great customer service! Every single time I listen to ****, take his advice, do it his way, I am the benefactor. **** knows his business, he knows plumbing, he knows how to solve every single plumbing problem, and if you listen to him, you will be as thrilled as I am with the end results. Quality work, professional courteous service, and value pricing equals very happy customers. Husband and I will always call Mark ********************** for our plumbing needs. Always.
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June 2023 by Runell LaPlante
Shout ot to Turner Plumbing! I had called several others to install a new dish washer and they were either not interested or didn't call me back. I called Mr. Turner and he only answered my call, but came out in two days!! On time, professional, knew exactly what he was doing. My new go to plumber, he is independent and this is a family owned business, he cares and takes pride in his work. Reasonably-priced. Thank you so so much!
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June 2023 by Runell L.
Shout out to Turner Plumbing!!! I called several plumbers to install a newly purchased dishwasher. Either they were not really interested or never called me back. Mr. Turner not only answered my call but came two days later!! He knew exactly what he was doing, efficient, excellent work and service! My new go to plumber. It is his own business, he takes great pride and it shows!
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June 2023 by William Bowen
Was very pleased with the quick response and quality of workmanship.Service: Drain cleaning
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March 2023 by C S
We found our plumber! He was recommended to us and now we recommend him too.
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February 2023 by Dana Woods
Exceptional service! Mark has repaired many of our plumbing issues and has always gone above and beyond. Definitely recommendServices: Plumbing pipe repair
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November 2022 by Susan Worthy
He came out same day and had toilet fixed quickly.Service: Plumbing pipe repair
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November 2022 by Cary D.
With any plumbing issue, responsiveness is most critical. Mark Turner of Turner Plumbing Company LLC has consistently been a highly responsive, dependable, and valued resource for our family. Any service he has performed for our family or for others to whom we have recommended him has been of the utmost in quality. For us, having a local, reliable, and trusted plumber coming into our home for difficult plumbing issues has made such a difference. Mark's impeccable service, the time he takes in getting any plumbing service performed professionally and correctly the first time, the quality of his materials, and always his trusted advice could not be more valued by our family. Mark Turner of Turner Plumbing in Shelby has my highest recommendation for professional plumbing services.
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October 2022 by Roger Spangler
Saved us a lot and worked so hard to get us going back the same day. Well pump.
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August 2022 by Heather Kutlik
Very nice guy and son. Did a great job. I will definitely call Turner Plumbing again.Services: Plumbing leak detection
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June 2022 by Aurness Crocker
Mr Turner did an excellent job investigating and solving our issue. He clearly explained each step so that we could make informed decisions. Very professional! We highly recommend his services and will be our plumber going forward.Services: Sewer repair
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September 2021 by Adam Gehring
If you are looking for a plumber you can trust, afford, are knowledgeable, and will get the job done, look no further. Turner plumbing is your solution to all of your plumbing needs. I have not found a job to big or to small for them. They communicate, explain your options, have great customer service, and stand by their work. I would recommend them to anyone.Service: Toilet repair
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September 2021 by Brenda Warlick
Prompt and reliable, as well as reasonably priced, been using Turner Plumbing for years now and will continue to do so. Excellent & friendly service.Service: Faucet installation
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September 2021 by Susan sands,stacey Gainey
Very professional and took care of my problems I would and recommend Turner..If I need a plumber I will call him againServices: Faucet installation
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August 2021 by Michael N.
Most reviews I write here are inspired by good experiences, but my most recent experience with Mr. Turner was a bad one. The question of quality is not the issue here, but rather one of lack of transparency on pricing, overt overcharging and performing work slowly/"piddling". Before we dive in, most plumbers in NC make about $26 per hour working for a company, but they are billing way more for their services, on average $90 per hour in NC. If you are the owner/operator the entire $90 goes in their pocket. Most plumbers I have dealt with in the past (most recently just last year) have charged me $75-$100 per new fixture installed and have taken maybe 30 minutes to complete each fixture installation. Recently I had new bathroom countertops installed and needed one new fixture installed, one reinstalled and one drain assembly reassembled. I spoke with Mr. Turner by phone and he agreed to come look at the job that same afternoon. He called around 12:45PM to say he was on his way and arrived around 1:00PM (I checked our neighbor hood gate logs later to verify this). He agreed to do the job but also felt the need to basically tell me one of my fixtures was junky and would likely fail in two years(and that I would have trouble finding parts). He said he had time to do the job but was neither upfront, nor transparent about his fees/fee per fixture structure nor a timetable. In addition he brought along a very young apprentice/plumber's helper. I have no problem with that, but if you are bringing someone inexperienced along with you and taking the time to train them as you go, shouldn't you be adjusting your rates/possible times billed to compensate? No, I guess in the end I was charged for his training time. I did hear some banter between the two that included such phrases as " are we going to have to do it a third time?". Fast forward - three hours later the jobs are reportedly complete and he is in his truck at 4PM. Needless to say I was shocked when he showed me his bill. A total of $583. I was charged for 3 1/2 hours of labor at $114 per hour to the tune of $402, then parts (such as P traps which it looks like he also overcharged for/charged retail not cost) and tax (which I understand they have to do since 2017). My first red flag looking back, should have been his quick availability. My second red flag should have been the amount of time it was taking to get the jobs completed. I remember thinking "shouldn't they be done by now, why is it taking so long?". My third red flag was right in front of me - I was overtly/blatantly being overcharged by 30 minutes of labor. He was there from 1PM - 4PM. When I pointed that out, he became defensive and felt the need to produce his phone which confirmed he had called me a 12:45 PM to say he was on his way (15 minutes of the overcharge there and the other were him driving to my house). Later that day I did confirm that he entered our gate code around 1PM (our entry system has logs and takes pictures). When I informed him that his prices were ridiculously high compared to other plumbers in our community, and that he should have been upfront about how and how much he was going to charge, he replied "I'm sorry you feel that way". At this point I was upset - I wrote him his check and just wanted him to leave as he was blocking our driveway, preventing us from going to the movies on time. At the very end before he left he said, "would you feel better if I took half an hour of labor off?". Oh wait, you mean the 30 minutes you were already overcharging me for??? Are you kidding? So if you decide to hire Mr. Turner, please make sure you know what you are getting into. His rates are very high and his task completion times are slower than most. Make sure he gives you a quote up front. Make sure he tells you his rates up front. Make sure he tells you if he his charging you by the hour or by the fixture. Again, the quality of his work is not at issue (at least not yet - as I live with the fixtures and use them, we will see) but
