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November 2023 by Tyler poston
They showed up at my house never spoke to me or my wife. they had Came and left a card one time 3 weeks prior i didnt call cause i wasnt pleased with previous service. Yard is fenced in and and has a gate on drive way the guy helped himself into my yard and treated my property then sent me bill when I never wanted the service to begin with .... I called spoke to someone was suppose to receive a call back never did now they sending me another bill ... that said please reach out and lets resolve this cause if it goes on my credit I have no problem getting a lawyer and getting to the bottom of yall crossing a fence and gate to treat a yard with out an appointment... sad thing is my wife was home and dude never knocked or anything got email for bill wife looked outside he was leaving
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September 2023 by Sam Torreira
The best customer service you can find in Shelby NC. Prompt service and honest.
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September 2023 by melissa Foster
Came in and only looked in the kitchen told me what I could do and said when I had the payment he'd come back and look around and set tramps didn't even do a full home inspection to see where the mice was coming from or anything
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July 2023 by Chelsea Oberer Oberer
I had my yard treated about 10 days ago for fire ants, the technician who treated my yard (I believe his name was Wesley Lovelace) missed my property line, so I called back. I gave it 7 days from the treatment, as he said. He just called me arguing saying “no I said 14! sir, not only did you not tell me that, you just called me at 8:30 in the morning, during a holiday week, to argue with me.Do yourself a favor and use the Gastonia office, the Shelby office technician is unprofessional. If you tell a customer to wait a week, they do so and are unsatisfied with what they have paid for, it is extremely unprofessional to call up arguing.Edit: I had called and complained about the technician Wesley, and the woman on the phone was very nice. She sent a different technician to my house and he found a ton of active fire ant hills, when Wesley had told me he didn’t find one active one. Definitely didn’t actually look. David, the new technician, was not only very nice, but very thorough, looking under bushes and rocks.
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June 2023 by Carol Woodard
I love the reminder that I get from the office concerning my contract. The desk service is courteous and respectful, as is the technician. He arrives on time, he is thorough and knowledgeable about the product. He doesn't mind answering my questions and will come back if I have issues. I recommend the service to anyone.Service: General pest inspection
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May 2023 by SalvyBoy “MrSalvyboy503” MrSalvyBoy503
First time hiring this company because of the good recommendations. Called and set an appointment set for April 12 but didn't showed up them showed up unannounced on the last week of April. Paid the day for the service. Well guy told me he will be back in 2 weeks and nothing I called the office for a refund because the fisrt spray didn't do anything at all. In fact it got worse. Well about a week ago mr Richard Byrd called me on May 8 and spoke to him about getting my money back and he said I will make things right. And will call tomorrow he said to me but we are on the 16 of May and still waiting on his call. Literally worse customer and service ever. I want my money back. And yes Richard Byrd you are such a liar for not keeping your word.
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May 2023 by Crystal Williams
Wesley is always on time he does a great job .. we have used Terminix for years will not use anyone else .. Wesley is very friendly & always answers any questions or concerns we have .Services: Home inspection
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January 2023 by Amanda Whisnant
DO NOT SIGN A CONTRACT! We moved from the address that was under contract and called them to cancel the remaining service. They informed us that we would have to pay for the service anyway AND pay an over $200 cancellation fee. So we asked instead if we could just transfer the service to our new home 5 minutes away. They won't do that either! So now I am having to pay for 2 months (because they went and sprayed last month as well even though we knew nothing about it) for a house I don't even live in anymore. RIDICULOUS!Service: Bug & insect extermination
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January 2023 by Only 1 Stegall
Showed up at my house unannounced, climbed over my fence and closed gate to private driveway, walked around my house on camera, dug a bunch of holes, throwing dirt all over the side walk and left me a bill for 350 bucks....
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October 2022 by Crystal Newton
Very goodService: Termite inspection
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September 2022 by Jody Charles
I have used Terminix services for about 9 years. I live in the woods, and I have very little bug issues with them on the job. I appreciate them very much.Services: Hornet & wasp extermination
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July 2022 by Keri Miller
I won't use anyone else for all my extermining needs. We bought a house out in the country and we're not in any way shape or form prepared for the infestation we had. We called multiple other places who wanted to charge us an arm and a leg just to help. Not only is it affordable, but the technicians we're respectful, personable, and easy to talk to. They explained everything in great detail. One treatment and all of our troubles were gone.Services: Flea & mite extermination
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July 2022 by Eileen McMillan
Friendly professional pest control service at a fair price. I have had no more bugs since using the service for the last 4 years. If you do experience a problem between service they will come out to fix it at no extra charge. Very satisfied with Terminix!Service: Cockroach extermination
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June 2022 by Brenda Spake
I use Terminix every 3 months and in between if needed!Services: Cockroach extermination
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November 2021 by josh hallman
Contract is terrible, all about them not the customer. $400 a year for them to spray outside your house, but if you call to have them spray inside, they won’t respond. They perform services you don’t authorize then charge you outrageous prices. Charge you extra for services that’s supposed to be in the contract. Worst pest control service I have ever had. Save your money and go with someone else!Services: Rodent extermination