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October 2023 by Spokes84
I can't praise them enough! Between the amazing customer service, the knowledge of inventory, and the superior tape measure holding skills the crew had...Laughlin is easily the best in town. I had fun while furnishing 3 rooms in my house for a GREAT price. ?
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October 2023 by Greg Lozier
My wife Sue and I recently moved from Maine to the Shelby area in search of a home which we quickly found one and went under contract. We needed a full house of furniture, so the hunt began for affordable quality furnishings. We made a list of local furniture stores in Shelby and began the search. The moment we walked into Laughlin Furniture we were met by some of the friendliest and most courteous folks we had encountered since our move. Our first trip in was a jaw dropping experience just the sheer magnitude of inventory on hand to choose from.Our second trip in after we had a confirmed closing on our home, we worked with the owner Ben picking out all of our previous choices and new selections. Being able to get all of our bedrooms living room and dining room furniture in one store in one visit was made extremely simple with the product knowledge of all of the Laughlin's experienced staff.On the morning of delivery day, Ben called to let us know they were on their way, right on scheduled time by the way. The first truck of two arrived and we met Derick and Charles who were very friendly and hit the ground running. They wasted no time in getting to work moving in and setting up our furniture. True professionals at their trade and very knowledgeable with awesome personalities. Our 7-1/2 year old chihuahua Lily even gave her approval of Derick and Charles and never barked once while they were here. That says a lot! Ben delivered the second truckload of furniture which Derick and Charles quickly unloaded, and setup in a very quick turnaround time and then they were gone, leaving behind no evidence that they had been here with the exception of four rooms of beautiful quality furniture.We were left with a lasting impression that Laughlin Furniture will no doubt be our go to for any future home furnishings. Great family owned business!
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October 2023 by BRIANNA CROUSE
Just got our new couches from here! Best price for new furniture and the couches we got were like sitting on a cloud!! Derek and Charles were so kind and patient while delivering the couches! Can’t wait to order more from here!!
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October 2023 by Emilee
Derek and Charles did a great job unloading my living room and dinning room furniture. They were early and it was done in a timely manner. Laughlin Furniture also did a wonderful job, they helped me pick out furniture that matched, they were friendly and welcoming. I definitely recommend getting your furniture from them.
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October 2023 by Jessica Freeman
This place is amazing! We went today to look for a Sleeper sofa. The owner took the time to walk around with us and show us all our options. There was no pressure at all. We told them we were going to go to lunch and think about it. When we came back they were not only able to check us out quickly and easily but even delivered our couch same day! The delivery fee was so shockingly cheap! Once the set up in my house was complete, they even showed us how to pull out the bed and everything!
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October 2023 by Cliff Anderson
I can't say enough good things about the hard working people at Laughlin Furniture. My mother is in Assisted Living and absolutely loves her reclining power chair. The service after the sale has been nothing short of incredible and I highly recommend them for this attitude toward putting customers first.
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October 2023 by B Parrott
Go see Jerry, Ms. Pat, and the whole Laughlin’s team asap! They make you feel like family right away. Best furniture shopping experience we’ve ever had!! Kind, knowledgeable, patient. Wonderful prices and quality. We were so surprised that they worked out same day delivery for us even on a very busy Saturday. Derek and Charles were awesome! They were gracious and careful about the delivery and setup even though it was hot, and we have small hallways with tight turns. We can’t say enough about such great people and such a great experience. Thank you!
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August 2023 by Jason Woody
Always helpful and polite. We have bought several times from this family owned business.
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August 2023 by Sherrie
From the first time visit until day of delivery, this establishment is hands downs the best! Tracey helped some much in the store and made us feel so comfortable with the purchase. Charles and Gaston did an excellent job handling the furniture that they delivered especially with the amount of space they had to work with. They were extremely careful with our items and very professional. I would recommend this business to anyone!
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August 2023 by Brad Hord
The staff at Laughlin's, from the moment we walked in the door until delivery, was very courteous and knowledgable of their products, which are very reasonably priced.The delivery and setup of our power reclining loveseat was very quick and flawless. My wife and I would highly recommend Laughlin's!
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August 2023 by Carol Dean
From the minute I walked in their business I was welcomed and assisted with my search for a sofa. We made a purchase and received delivery that same afternoon. Home town folks, give them a try.Their delivery guys , I am sorry I do not remember their names, were top notch. Delivered the furniture and disposed of our old furniture.
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July 2023 by Mike Wright
Our delivery was right on time and Gaston and Charles were great!! Professional and polite and took their time putting furniture in the house carefully.. we had just painted all the walls and new flooring and they took great care not to damage anything!!!
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July 2023 by Randy Ledford
Great furniture for amazing prices. The finest people you’ll ever meet. My house is furnished with furniture from Laughlin’s. Now that it’s time to get more pieces, (after nearly 15 years), we will be buying from them again.Highly recommend this place for all furniture and accessories!Randy L.
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June 2023 by Tommie B.
I have bought furniture from them for years. The prices are good but the quality of furniture gets cheaper and cheaper. This year we purchased a large sectional. It's nice but cheaply made. Within a year we have a cushion coming apart. It is still within the warranty period. I have called them 3 times and sent them copies of the original receipt and model information. They say they will get back with me after they confirm the information and contact the repairman but they have not. It's been over a month now.
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June 2023 by Joy Lockhart
We know now that we chose the right furniture company! From our walk through the showroom to the delivery and set-up we were pleased. Excellent customer service with a family friendly attitude! We will continue to use Laughlin for all of our furniture needs! Ben was great to work with and Gaston and Charles took their time during our delivery and set-up! Fine group of people to work with! 5 stars!!⭐️
