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February 2024 by saysha chambers
Visited the location at the mall and was interested in a Bulova women’s watch. I asked an associate could I see it so I could see if it was the Marine Star I wanted. First, it took her while to get the key so I could see it. She then attempted to show me another one and I said no ma’am the one behind that one. When she did take it out of the case, she unfolded the price tag and proceeded to tell me how much it was instead of explaining me the product. I advised her I was well aware of the price because I know exactly what I wanted. The associates need training in customer service.
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February 2024 by Jerome Rosebora
The sales lady was very helpful.
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January 2024 by Joshua Terenzini
Beyond disappointed. We will never do business with Kay's again.I ordered a new Movado men's watch for near $1,000 online. It arrived and immediately it was clear that it was a pre-owned/used watch that they sent for me. It nearly fell out of the box when the sales associate opened it, covered in smudge marks and scratches, and looked worn. I refused the watch and they credited back my new Kay's credit card I've just cut up.The quality control and inspection process is non-existent. Beware of the jewelry you get. Inspect it well. This would have been my 4th movado and could tell right away it was used.This review is not a direct reflection of Angeline's interaction with me at the Shelby store. She was empathetic and helpful.
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January 2024 by Bill Meekd
The sell person was good
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December 2023 by Thomas Winn
My experience was amazing the one that was helping answered all my questions I had and helped me pick out the perfect gift
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December 2023 by Chyrel Dibble
Falsely advertising on Google. They’re opening hours aren’t accurate. Their website also fails to mention that they only take trades in, if what you’re trading in was purchased there from the start.I don’t recommend them. One lady wasn’t hospitable, her verbal behavior fails to meet a proper expectation.
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December 2023 by Kate May
The ladies who helped me at Kay were SO kind. We had a terrible experience before and specifically Beverly at Kay made us feel very welcome. She was very knowledgeable and helpful in our decision making process.
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December 2023 by Alicia Davis
Lori was fantastic and helped us with all of our needs. She was so friendly and treated us so well. We are so appreciative!!!
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December 2023 by Ryan Davis
Great customer service! Lori is super helpful!
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August 2023 by Sonya Diaz
Mrs. Beverly at this the Shelby location was absolutely amazing!! She helped us find exactly what we were looking for. If you need anything jewelry related please go see her. This was an amazing customer service experience!!
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June 2023 by Christina Cash
Lori and Bobbie at Kay jewelers in Shelby North Carolina went over and beyond to meet the needs that I requested. I left the store, feeling discouraged, but then received a phone call to come back because they had found a solution to my problem. I was very impressed and grateful.
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May 2023 by Theresa Clack
Bobbie the sales associate was absolutely awesome and so extremely helpful! I will definitely come to this location just for her.
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March 2023 by Sandra Strong
Thank you Beverly for the great customer service. Went in to Kay's jewelry to look for some earrings found exactly what I was looking for. Beverly was very professional and helpful.Thank you
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March 2023 by Ashley Shelton
Lori was great! She was very knowledgeable and helpful.
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February 2023 by Heidi Piekos
I had a wonderful experience here. Bobbie was very helpful and patient with me. She helped me find the perfect pair of earrings to give as a gift to my mother.
