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December 2024 by Jeff Todd
I just purchased a used compact tractor, 3025e from James River/Shelby and can't say enough kind words for their customer service. It was above and beyond and not to mention a great price. These people know how to treat a customer!!!!!! Btw, love the tractor too!
I have to revise my review,,,, I never received a manual for my tractor but it was used so it was not totally expected. I contacted Ron at the Shelby store to ask if he had found one and he is ordering me a new manual. I WISH I COULD RATE RON AND JAMES RIVER 10 STARS!!!! Thanks again for the wonderful customer service!!!
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November 2024 by Jason Edmonson
I can't say enough good things about Craig and Casey, and the crew at JRE. Thank you guys for the time you take, the way you go above and beyond, and the reliable service and support you provide. You definitely have my business for years to come - thank you!
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August 2024 by david gantt
Get all my john deer lawnmower parts there .They are good people to deal with. Always have the part I need. 5 star service...hands down.
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July 2024 by Victoria Sheiry Lovelace
I am not usually the one to leave a bad review. Maybe one other in my entire life. But, I feel it’s important to share the experience we’ve had so others are not disappointed like we were.
We purchased our mower here approximately six years ago and have had it regularly serviced here since purchase with no issues.
This time we dropped off our mower, it was running perfectly fine, no issues. Receive a call after standard maintenance was completed after a few days. Arrived to pickup the mower and pay $290 for the standard maintenance which is a bit high in my opinion. I do understand inflation - but six years ago we were paying around $150 for the same service. But, we were willing to pay as we’ve trusted this business since the beginning.
My husband could not get the mower to start to load it and haul it home. It ran perfectly fine at the time of drop off. Wouldn’t even turn over at pickup.
The technicians offered to take a look at it and call us with answers. My husband had to take an empty trailer back home and wait for a call. We received a call later in the day and were informed that the mowers starter was bad and they could fix it for approximately $425. No acknowledgement that the mower was dropped off with no issues starting/turning over, etc. We were told “sorry, this is the cost to fix the issue we found.”
While I understand things break, I just feel that we dropped our mower off in one condition and couldn’t receive it back, after paying for a service, in the same or better condition. Simple expectations.
We are sad that this is how this business is being operated and will not be spending any additional money at James River Equipment now or in the future.
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June 2024 by Leo Pavao
Great people, very friendly and knowledgeable about their products. Very clean facility and yard with new and used equipment.
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May 2024 by Crystal Hipps
Had our mower over a week had to call when it was going to be returned then get an earful of things that need to be changed but no phone call to inform us before hand.
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April 2024 by B A
I had a issue with a cashier nothing major but he basically made fun of me because of my lack of knowledge. He was right I was not as smart as him about John Deere equipment. I wrote a note to the management and received a phone call with a apology for cashier and told to ask for him on my next visit the person was absolutely concerned about my bad experience.thanks
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April 2024 by Brian Moran
Quickly got the parts for my older mower. Very knowledgeable staff
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April 2024 by Jason Land
Very impressed with James River in Shelby and would highly recommend this John Deere dealer to anyone. I worked with Brian, who has been on top of everything, excels at taking care of the customer and representing James River to the highest standard. Brian made the buying experience simple for us and delivered the unit to us. We are happy with the new Z530M zero turn mower and excited to be a part of the James River family.
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February 2024 by wayne schwiegerath
Cliff made purchasing a new tractor seamless.Great place to go.
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December 2023 by Beverley Justice
Well-stacked with pleasant employees.
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December 2023 by Jessica Harris walker Hutchins byers.
Great friendship sales they help in every way possible.
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December 2023 by Jimmy Walker
Always very helpful.
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December 2023 by JV M
Picked up my order. Friendly staff.
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November 2023 by Bill Weaver
Friendly people. Have answers to all of my questions. Knowledgeable about products. Keep me updated on service.
