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March 2024 by Donald Hill
Horrible all cause I forgot a couple peoples name that sent me money they want to shut down my account so I would recommend that if you have an account close it I have never had a problem with any other bank like that my opinion to them is they can close their doors I wouldn’t careless everyone their is lazy they don’t want to help you they steal your money if you have over draft protection it sucks they are nothing but lousy bunch of people at that bank I pray to god that fifth third bank looses their lawsuit they have an shut down permanently ???fifth third cash app is better
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December 2023 by Loveyourlife Morgan
A few days ago I called the bank to get more information on an overdraft charge on my account. I spoke with a customer representative by the name of Maryland on the phone and instead of helping me with my initial concern she actually was rude. Even made remarks as if overdrafting was something I just always done. So after she abruptly ended my call I just went into the branch to see if I can get assistance from another employee, instead of getting me help this lady Maryland came out again to speak with me and was still very rude, she publicly came to talk about my account information in the customer lobby waiting area. She violated my rights to privacy. I have never went through any of this before. It was awful. I felt honestly humiliated and it was very frustrating as a customer.
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October 2023 by Regina Moore
Every time I try to deposit money in the ATM machine at this location is always a problem when I have bills that are due and need to deposit my money! Not a happy customer
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August 2023 by Angela Sanchez
Workers are friendly but definitely the worst bank experience I’ve had.
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August 2023 by Nelson M
This bank is really bad I was overdrafted by .84 cents last night and I got charged $74 fees when they have a rule that says if by the end of the day you’re overdrawn by $5 or less you will not be charged any overdraft fees.
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March 2023 by Cindy White
I just want to let you know what a exceptional employee you have in Holly Painter at the shelby nc branch.Someone had stolen my identity and Holly walked me through every step of your identity alert protection.I was so upset and she made sure I had everything set up before I left her office and felt at ease.I have never had such great and caring customer service.I was at a loss and she really took great care of me.I will definitely continue my banking there and telling others.
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January 2023 by John Smith
The Manager of the Bank in shelby lied to us and has theworst customer service in my 50 years in banking. Beware of this bank. Awful
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July 2021 by Warren Price
RACIST crap like pull around we bring it out to you or some bullcrap where you gotta pull out of line to the end that's y'all crap I don't care you all racist and prejudice still gotta cash my check and that is what you HATE
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July 2021 by C R
Why does it take 10 bus days to get a credit back on my account when they took it out immediately? (Rhetorical question). Why do I feel like I am getting the runaround from the Shelby branch about the credit? Not a happy customer right now.Edit: Penny was very helpful and resolved my complaint today. I do appreciate that effort on my behalf. Thank you.
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December 2020 by Jim Mabry
Recently had some issues that needed reconciling..credit charges, service charges, and other issues. Worked with Summer Donnelly and what an asset for your organizarion . Friendly, great personality, very professional, and she resolved all of the issues. Truly a "gem" in your branch
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November 2020 by allyson west
We had the best experience switching banks. Our banker Tammy Scruggs was so helpful with every aspect for our business. Had we not had her as our banker we would not have found out the details of the PPP. She helped us more then I can thank her for with this process. We are so grateful to have her as our banker!
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November 2019 by Angela Reyes
I am truly satisfied with all the help my Parents got from Tammy. She really really helped them in the best way posible . I am truly glad that my parents got help with everything they needed!
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November 2019 by Maura Reyes
My parents visited this Fifth Third location and Tammy went above and beyond to help them solve their problems.
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August 2019 by Bob Lucas
Great folks.
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July 2019 by Mary Black
I live in Rutherfordton. I do my Banking with this branch. Great customers service. They have always helped me with all my banking needs. Jason Black is the best personnel banker you can find any where.
