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August 2023 by Libby Atkins
Brought 2 jet skis there and we were told they have quick turn around and it would be around 2 weeks max. We asked them to look them over and give us a call with where we were at and how much money it would be to get them fixed. We never heard from them in that 2 week span, so we reached out. When we got them on the phone, they said they needed to order parts that would be $570, which we paid on the phone that day- with the hope this would get things moving along. We then asked how much do we owe after that when we pick them up, and they said it would be around $650 dollars is a rough estimate. So at this point we are looking at around $1200 total. Well, we didn’t hear from them again after that. It’s been a month at this point. We called to check in to see if the parts had come in and if they were done with the skis. They said, still waiting on parts and they were backed up now. So we called again the following week to give them some time to get it done. During this phone call, we were told the jet skis were ready and just needed to be water tested. Still no communication on their part, we so call again the following week to see if the water test had been complete so we could pick up. When we called they said a part still hadn’t come in and they weren’t done (which is completely opposite from what we had been told the week prior). So we called back a week later and they STILL had not been finished. So now we are 2 months in at this point and they are not done. We get a phone call the following week letting us know they are ready (this is the first time they have initiated contact). Showed up with the $650 as previously discussed. I was informed on arrival that the bill was now $1370. Without any phone call, no update on cost, and no consent from us, our bill somehow climbed to $1370 owed on top of the parts, rather than the $650 previously mentioned at the beginning. When I addressed it, the manager and owner were extremely rude, raised their voices, and told us they they were “tired of hearing what I had to say,” and said, “you will pay it if you want to get your skis back.” Keep in mind, we asked them to call us along the way to let us know if the bill would increase or if any work needed to be done aside from what we had previously discussed. We were never reached out to. We called several times, and this new price jump was never shared. Absolutely terrible experience. Will not be back. Don’t waste your time!
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August 2023 by Brandon Patrick
You know I love this place!
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August 2023 by Lori Nelson
Boat was amazing and staff was so helpful!
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August 2023 by Derek Wright
Kyle and his team were awesome. Will def rent pontoon from them again. Very punctual and informative. Boat was brand new and fully equipped. Thru have us tube and ski rope to use gratis. No doubt great experience. Lake Hyco getting more of our time moving ahead. Hidden gem.
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August 2023 by Scott Kolakowski
Nice folks. Pontoon boat was clean, quick and reasonably priced. Thanks!
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July 2023 by Michael Thornton
10/10 recommended for boat rental. All the staff I contacted were very friendly, knowledgeable and helpful all the way around with all of my questions explaining the process etc. They made it easy from the booking process, to drop off and pick up. Thoroughly went over the boat with me showing me all of the controls and where all necessities were. Definitely look forward to future rentals!
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July 2023 by Ashley Frediani
Everything with the sale of the boat went great. Once we decided to sell our boat is when we ran into some issues. We tried calling multiple times over the span of a month. When we finally reached someone they said they would get back to us. We had to reach out again 2 weeks later. Talked to the same sales manager and he was somewhat rude trying to tell us we are asking too much. After not hearing back for the second time 2 or 3 weeks after that, we decided to sell the boat on our own.
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July 2023 by Hannah Hawkins
Do not buy any preowned inventory from this place. Scammed us on a jet ski… bought it and put it in the water but the engine was no good so we brought it back and they acted like they didn’t know who we were. Go somewhere else it’ll be cheaper & better quality elsewhere.
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June 2023 by cp
Everyone very nice and helpful
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June 2023 by Michael Patrick
Great job NC Marine!!
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June 2023 by Braxton Terry
Fantastic Wakesurf Competition, fantastic service, first class folks!
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June 2023 by Jana Terry
Thanks for the hospitality @ncmarinesales and @RemaxPremier for the @midatlanticwakesurfcompetiton. Perfect setup!
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May 2023 by Jennifer R.
Omg this isThe best place to rent a boat if you are staying nearby or are out to lake Hyco for the day!! The boats are so clean and well maintained !!! we actually were staying on the lake and on the day we were leaving our car died we didn't knowWho to call because the tow truck was hours away and we had a flight.. we actually called NC marine sales because they were so nice and within 20Min they were there jump starting us and wouldn't take a Pennie... these guys and gals r not only professional but good people
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January 2023 by boyd may
Friendly staff with a great selection.
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August 2022 by NE S.
My daughter and I stopped by to look at the boards. Great help with instructions on how to wake board as well as how to drive the boat to help get someone up on the board. Everyone in the group got up on the 1st or 2nd try even the beginners.
