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February 2023 by veronica coleman
Went today to open an account with my son who is a minor ,Maddie varju was the lady who assisted us with the process,first off sitting down her questions where very unclear, she was unclear on what she actually needed to open the account,what really was the dumbest is that she asked if I wanted to be on the account with him ,so I stated no I don't need to be so she goes to say we won't be able to open the account today cause he needs a parent on the account as if she was trying to dismiss us . I told her you should not ask questions as an option if it's mandatory. She definitely needs more training and her customer service sucks !
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February 2023 by Christi Caballero
This bank is nothing but money hungry. They wouldn't let me close an account that my ex and I had together that hasn't been used in 4 yrs and only had 25 bucks. They literally said they couldn't because then he wouldn't have an account, but he is eligible through me! They just lost a lot of business, between me, my 3 kids, and my grandmother.
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January 2023 by Rosario Tovar
(Translated by Google) The lady who attends the car behaved with a very rude attitude(Original)La señorita que atiende en carro se porto con actitud muy grocera
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September 2022 by Joseph Keiser
I've been banking here for years. Great employees that take good care of my banking needs
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July 2022 by Christina Yarborough
Went there to take care of business today and was treated like i was invisible. It made me feel like i wasn't a valued customer after i have been bank there over 20 years. The man that was to help me said he couldn't do what i was asking. When i said i always come here and its never a problem. He told me he couldn't do it and sat me back into the waiting area ... So i sat and sat and sat. Finally i just called and got what i need done over the phone...but im in the branch!!! Being ignored... until as im leaving i ask how i can file a complaint. Then Jana a nice employee and the receptionist started to help after i already got help over the phone. It was ridiculous and wasted my time i should have been helped before ..i got upset enough to write a complaint! I felt as a black woman overlooked and embarrassed. This kind of stuff needs to be addressed asap! And it need to stop! That why im only giving 3 stars and im just being nice. Unlike they were
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April 2021 by Alexandria Chatman
I went through the teller line on 2/5/21 and made a deposit of $290.00 to my auto loan account. Hours go by and I put my receipt up, I look at it and it says $190.00. I am so upset because I know what I paid and the lady put it wrong. I called the customer service and they said they can not do anything about it. So, Monday I’m going first thing in the morning to get it fixed. I will keep the review updated about my experience.
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April 2021 by Sandra Oldham
Good experience with SECU.Only problem is the ATM machine at the new bank on Bragg Street.If you use the ATM machine and you need change lower than a $20 bill,you have to drive around the building to enter a drive thru to get the change!ATM is in the wrong place or perhaps someone can make arrangements to get ATM's that also give you $5's and $10's.
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June 2020 by Raysha Fox
This is the best State Employee Credit Union I have been in by far since joining the credit union in 2018. The staff were very attentive and quick to help any one who came through the door. I highly recommend this branch if you are in the Sanford area.
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June 2020 by Koko Johnson
They are so helpful and friendly upon entering the building. They are fast and efficient when your trying to handle your banking business. They are ready to help you with any questions or concerns you may have ! Just an all around great experience with banking
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June 2020 by Karen Boyd
I walked in the door and could smell the new bank smell. Lovely. The employees were cheerful and very nice too.
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June 2020 by Chris Marchetti
One of the nicest that I've ever been in looks to be brand new......?
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June 2020 by Jas Lyn
Excellent customer service. Staff is friendly and very helpful.
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June 2020 by Noah Kight
Thank you guys for your help with our accounts on short notice!!
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June 2020 by ABN_KingTaz
Very nice people love the size
