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April 2023 by George M.
I literally have called 6 times to speak to someone about my pets grooming appointment and not one single answer on any of the calls. That is ridiculous and I'm not usually the type to make a fuss but 6 calls really lol
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April 2023 by Yenny A.
We took our pet for grooming and they cut his hair too short that now our pet does not look like him. Our kids are about to cry.
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March 2023 by Ginny O.
Awful experience! Rude general manager with a frown on his face all the time. Seems like he hates his job. Employees never smile or say hello. Act like they don't want to be there, or even seem like they aren't into animals! Why work there in the first place! The energy overall is negative, and after waiting for 5 minutes to be checked out, the girl comes up and acts like she's doing you a favor. What a joke this place is!!
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February 2023 by Fredericka Thompson
Amazing staff!
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May 2022 by Neil Harper
Worst experience ever. I booked an appointment for my pets grooming last week. Took time off work only to find out when I arrived for his appointment the groomers never showed up for work. Not to mention the store is filthy and the employees who work there are the rudest individuals to deal with.
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May 2022 by Tara Craven
I took my dog to get her heart worm test and prescription. Her appointment was at 1:45. It was 1:50 when we walked thur the door. The rude lady said she couldn’t be seen cause we were late 5 minutes. We were on site but my dog had to potty that’s why were 5 minutes late walking in the door. It’s usually a nice well manner young man who helps us there. This woman was rude and awful.
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May 2022 by andrea baty
Great guest service ?
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May 2022 by Yolanda Morning
Enjoyed my visit
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May 2022 by Darlene Smith
I had a VetCo appointment for my dog today. As they requested, I responded to their text message telling them I was there in the parking lot. I did not receive any reply from them telling me to bring my dog in. After 45 minutes I called and the PetCo associate talked to them for me. She told me they said a reply was sent to me and I didn’t bring my dog in, and they closed 15 minutes ago. I walked in the store and showed the VetCo lady my phone, that I did not get the reply they claimed they sent and, told her it was hard to get there on a Sunday. All they could say is, “You’ll just have to make another appointment, we’re closed.” What a LOUSY bunch.
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September 2021 by Emma J.
Wish I could give it less than one star. Went to buy a GOLD FISH, a 15 gallon fish tank, and all of the accessories that come with it. I'm a hefty spender so I was probably about to spend $250+ so my kids could have an excellent set up. As I go to the front to pick out a GOLDFISH, the lady says that I need to have a 60+ gallon tank per goldfish (of any variety) and she wouldn't sell me one unless I got a bigger tank. The two women in the front were so serious about it, so I just laughed. Left all of the tank, accessories, rocks, filters etc etc on the counter and walked out. I went to Fort Wagg and they squared me away with a 10 gallon starter tank and everything I needed. Take your business to Fort Wagg or somewhere else, STAY AWAY FROM THIS PETCO AND THE TERRIBLE STAFF.
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July 2021 by Len S.
The Petco on Horner Boulevard, 421 highway in Sanford, N.C. has major room for improvement. The adoption room is filled with debris and garbage. The glass entrance doors are dirty. The aisles are not consistent. Some are in order, not are disjointed. There is not continuity or predictability. The dog food is not great. The animals are ferrets, reptiles and fish, nothing else. A turtle appeared stressed seeking its freedom via the glass repeatedly. Its situation was cruel. The publlic bathroom is filthy, and this is putting it mildly. There was raw sewage on the toilet and no toilet seat covers. Tissue drags the floor as well. The sink, walls and floors are dirty. This store needs a major inspection from health inspector. Its restroom is a serious public health hazard and a risk not only to adults but to children. The clerk at check-out commented that it was due to be cleaned and she thanked me for informing her. This was the third trip I made to this store. Shoppers will do better to shop else where and not waste time at this over-priced, dirty place. It is a disappointment. Visiting it more than once was a mistake. Clerks are not to be found until you are in lije to check out. There is a major mismanagement of this store indicative of the aforesaid things, and it is shameful the merchandise is overpriced as well. It gets one star because there is not a choice for zero stars.
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July 2021 by Chris H.
Employees were very nice and answered all of my questions. Place was clean and had no issues.
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May 2021 by Susan Lynnette Allmon
Took my dog and they started grooming her. Called and made me come get her. She had a tick on her. One tick! They shaved the back of her legs and stopped. Never again!!
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November 2020 by Benh Benhu
(Translated by Google) The best deal, the best prices, my pet was happy and I found a thousand things for him.(Original)El mejor trato, los mejores precios, mi mascota estuvo feliz y encontré mil cosas para él.
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August 2020 by Carmela Bretschneider
Did not have any information on dogs vaccines or the price. Need to know hours and days they are open.
