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February 2024 by Naxx ramas
I can't speak for others and their experiences. But they were friendly and welcoming to me, my wife, and my child. Everything was done quickly and professionally and make the process very simple. I will be coming back here for years to come.My tax return came back fast and appointments were not a issue with me.
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March 2023 by Dean Sauls
Spam calls, watch out
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June 2022 by Luzmila Joyner
Very unprofessional. Kept rescheduling my appointments until deadline and beyond. Gave me many excuses then had to file for extension. Took my papers from her and had them done elsewbere after the 18th deadline promising she would take care of it. She lied to me and now I have to pay the IRS a large penalty fee. Do not go here.
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May 2022 by Beth Brafford
actually NO STAR horrible service. Lie after lie. appointments made and no one there. math errors that caused me $7000 between federal and state. They should be shut down. Took Months to get my records and still don't have all of them.
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September 2020 by Crissy Caudill
My experience here was absolutely horrible!! It took 5 months get my taxes done and had to file an extession because they didn't have the completed by the dead line . They are very unprofessional, no communication!! I made multiple appointments to sign taxes when they were finally completed, and when I arrived no one was there. Do Not Use this place!!!
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June 2020 by Karen Kennedy
Miss Brenda made a math error on our return and for one year she maintained it was them or computers. Finally contacted Senator Tillis office and they found an error and refiled forus. Still no refund
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March 2020 by Erica Mclean
This year was very slow on returns but the staff of CTS on Wilson Rd. are the best !!!!
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May 2019 by Donald Long
I agree with the other 1 star review on here. Not professional at all. Made mistakes on my tax forms, and instead of offering a refund or a sincere apology, it was more about how I was just trying to prove them wrong, that and computers make mistakes. The only reason I found out it was incorrect was because the IRS sent me the forms back saying they were incorrect. I went ahead and corrected one of my forms and sent it in myself. After the IRS had accepted my corrections, I took the forms back to cts to show them, once again was more defensive and said it was the computers fault. There are better options out there to get your taxes done and done correctly. If you pay for a service you should get it done correctly or get your money back. Period. It's called customer service.
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November 2018 by Allie Ashley
Great people, great customer service. I've been going with theses ladies for years and they take very good care of everyone!
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March 2018 by Ryan Butler
Was my first and last time using them.I was hopeing for a more professional personal treatment than what i got. They did not keep me informed and did not fille my paperwork till after the date i was given after calling and calling . Not a customer!!!!!!
