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October 2023 by nancy mott
Had excellent service from time walked into Queen City with excellent salesman help. Promised me 3 day delivery and delivery men were fast, pleasant, and efficient. Love my new refrigerator!
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October 2023 by Dick Camery
queen Coty Audio & Appliance did a great job installing our dishwasher. However, they did not check to make sure everything was on the initial delivery and was missing the correct power cord. It took 2 days to get the power cord delivered.
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October 2023 by paul hager
I give staff two thumbs??I knew exactly what type of microwave I was looking for. When I got inside the store Stephen Bradley greeted me immediately and asked to assist. He escorted me to the department, reviewed all microwaves, I asked about a certain kind and Stephen went back to warehouse and returned with the exact microwave I had been searching for. Thank you Mr Bradley for being polite, kind, quick, and professional in fulfilling by visit with Queen City. Also thank you Queen City for always having every item and appliances I've ever needed. Thank God your local.Sincerely Paul
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October 2023 by David Hoffman
Very nice items and very professional people that I dealt with from the local store in Salisbury, the main store and distribution center in Charlotte. The delivery and setup went great. Thank you Queen City! Highly recommend!
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September 2023 by Doug S.
On Monday, September 4th I went to your Salisbury, NC location looking for a specific television to buy. Since it wasn't on display I asked the salesman about it. He checked the computer and told me there was four in the warehouse and asked if I wanted one. I told him that I wouldn't buy it without a demo to see what the audio and sound quality was like, as it would be ludicrous of me to buy a fairly big-ticket item sight unseen. He offered to have one delivered from the warehouse and set it up so I could check it out and that he would call me yesterday, which didn't happen. I went to the store this morning and he wasn't there, but a different salesman (the original salesman had the day off) told me that it is not company policy to do this and that it wasn't going to happen. I was also informed that no transfer of this item was requested. I have purchased a TV and a freezer from this store in the last three years without issue, but after this I definitely won't be a customer of Queen City under any circumstances again. It's difficult to do business when the left hand doesn't know what the right hand is doing.
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August 2023 by Carole Brooks
I am impressed w the service here. I called about a specific washer and went to look at it. Glen was so knowledgeable and helpful and answered all my questions. The delivery fils were professional and ensured everything was in order too. I highly recommend Queen City in Salisbury.
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August 2023 by Linda Spoon
Queen City in Salisbury: They know their products, we’re very helpful and the delivery guys were great also. They took pride in making sure my washing machine was delivered with no dents or scratches. When I need another appliance I will be using Queen City in Salisbury.
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August 2023 by Sandra Greene
I'm very happy with my products and service. Glen, my salesman was very polite and knowledgeable. He answered all my questions. The delivery team was amazing and professional. They tested all appliances before leaving.
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July 2023 by Tim Kesler
Was looking for a refrigerator and was told to check these guys out. Had a great selection and the pricing was extremely competitive with the big box stores. Highly recommend. People are friendly and will help you with any questions. Bought it on a Monday and it was delivered on Wednesday, (Wednesday is there delivery day)I'll be back if I need anything else.
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July 2023 by Rebekah Crafford
Queen City offers a variety of appliances with very reasonable prices and great customer service. I purchased a commercial washing machine for my Spa. The machine was delivered in a timely fashion and within the time window stated. Highly recommend doing business with them.
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July 2023 by Jim Weaver
We were the only customers in the Salisbury store early Friday afternoon. The salesmen were very helpful and informed about the Speed Queen washers. The sale went very smoothe. Thanks.
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June 2023 by ED
Went out of town to get LG washer at Salisbury was supposed to be delivered on 6-7 called them 1:30 6-7.Salesman said he was going to call me a couple of days ago to let me know they didn’t get it in. I understand about delivery at least have the courtesy to call someone I already got rid of my old washer Horrible customer service. Now he said probably on the 14th and paid in advance
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May 2023 by barbifi fiasc
We purchased a TV at the Queen City Salisbury store. Glen, our sales rep, took A LOT of time with us as we mulled over our options. When we decided, he set us up for delivery 2 days from then. Our TV arrived but the foot assembly screws weren't right. The delivery guys called the store and put Glen on the phone. Glen said he would order some appropriate screws and come to our home to assemble the foot for us. The screws from the company still weren't the right ones, so Glen went to Lowes and found some that worked, put the TV together and we are thrilled with our purchase. Glen really went above and beyond, and we are very grateful. We absolutely recommend Queen City Salisbury for the top notch service we received!
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May 2023 by rervin47
I purchased a dishwasher at Salisbury store after seeing it online. Steven waited on me and said it could be installed the next day, Saturday. Was delivered Saturday afternoon. Installers finished and ran the washer, seemed fine. Washer was used Sunday, when I tried to open it made a loud scraping sound. I discovered the the kick plate jammed between the door and floor and machine. No screws had been put in to hold the plate in place. I made a trip over the Queen City store. The clerk said he would have installers come back and finish the install. Printed a receipt and they were scheduled for 5-8-23. Today is the 10th, no one has called or showed up to finish the install I paid for. I consider this poor service after the sale. I cannot recommend Queen City for after sale , no call was received the day they showed up for delivery as was stated in the delivery papers. Beware of using their delivery or installation of what they sell..
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May 2023 by Cherie Ward
I purchased a Whirloool refrigerator from Queen City. Glen helped me over the phone and it was a blessed experience. Eddie and his crew did an excellent delivery and set up.Queen City is my go to store!!! Ive used them for over 40 years.
