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December 2023 by Cheryl Miller
Mavis Tire on Jake Alexander Dr. in Salisbury NC isMy new best friend. Boyd is always so very helpful and ready to help. Recently Jeremy found a problem with a tire rim that was cracked and helped me temporarily repair it long enough to take it back to my dealer to have it looked at under warranty. This whole team is awesome!!!
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December 2023 by Christopher Brown
I was in the Mavis/NTB , Salisbury , Faith Rd location today around 2 to 2:30 today to get a quote on a new set of tires . The staff there were so helpful and I plan to buy them in the next upcoming week . Very impressed with the customer service . I do have a complaint though . I could here the Manager getting cussed out by his manager for something. I was literally at least 10 ft away and could here the man on the other end using obscenities that no superior boss should use towards an employee . Very dissatisfied by how this conversation was being handled. The manager of this NTB was very professional while the man on the other end kept cussing and using language such as the F word over and over again . Remember I was approximately 10 feet away and could here the man on the other end of the phone . Someone should check the behavior of their higher ups in this buisness
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December 2023 by Amy L.
I think the manager Boyd needs to check his manners very unprofessional today , and his attitude sucks . He needs to learn how to talk nicely to others
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December 2023 by Elizabeth Gentry
I came across Mavis about 6 months ago, staff was extremely helpful and fair. I was pleased with their services. I am a return customer getting my second oil change today as well as having somethings checked that probably need attention brakes notible oil leaks and many other things. Jennifer let me know that some of things was asking about were actually a free service offered by them. I am encouraged by their standard of service and look forward to being a return customer.
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December 2023 by Audrey Ortiz
I had a 9 am appt and the Jennifer was waiting. The place opens at 8 am however no other cars was being worked on. My car was taken into the shop at 9:08am we reviewed my purchase and Jennifer was helpful and informative. she looked at different options for me. Eddie came over at 9:20 and stating my car was almost done with my four tire replacement . Eddie also advised me of the % of my break pads 40/60,Car ties were alined and done at 10:37 my expectation on the true time it should take.Pleasant experience. I would patron again.
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November 2023 by Linda S.
Nick, Boyd, Jennifer and Edward they are all amazing! They give great information, honest and willing to assist. Amazing team!!
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November 2023 by Nyarah Thompson
First time here. Jennifer was very helpful and nice. She is also informative. Very pleased with the service. I was quoted a reasonable price for a brand new tire and an alignment. Jennifer and Boyd also accommodated me and my baby which was very helpful. I appreciate the great service. I will be back.
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November 2023 by Audrey O.
I had a 9 am appt and the female rep was waiting. The place opens at 8 am however no other cars was being worked on. My car was taken into the shop at 9:08am we reviewed my purchase and the female rep was helpful and informative. she looked at different options for me. a gentleman came over at 9:20 and stating my car was almost done with my four tire replacement . He also advised me of the % of my break pads 40/60,Car done at 10:17 my expectation on the true time it should take.Pleasant experience. I would patron again.
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November 2023 by Diana Pichardo
I highly recommend coming here ! They have great customer service, and complete the job at a fast pace, this will now be my second time coming here.
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November 2023 by ariel Thompson
Boyd just help me with my tire situation. My tire light was on and I asked a question about the tire air machine and he was very kind enough to help me. He did all my tires for me put air in them. He also looked under my hood for the issue I was having with my car cutting on and off and he was able to recommend me to a place that does that type of work, no attitude. Customer service was amazing. He smiled listen to me complain about my car and went above and beyond. I would definitely recommend him and this please to bring your car.
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October 2023 by Peter Kwok
Service was good. On line quoted price does not include taxes and recycling fee. Had to pay an extra $60.00 once I got to the shop. It took them 2 hours to replace 2 tires with an appointment. Hope that you are not in a hurry to go anywhere. They were friendly and helpful on the customer service end.
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October 2023 by Raeshaun Jones
Very satisfied with this shop. Not only were they urgent in my needs but very professional. The manager personally went out to accommodate my needs on my Mercedes wheel/rim swap. Very satisfied and I would highly recommend this areas work of mechanical art.
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October 2023 by Noelle Cannady
First time here, very pleased! Made an appointment online and immediately got a phone call to discuss services, and was offered an earlier time. Everyone was very kind and helpful, and prices are very fair. Will definitely be back!
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October 2023 by Scott Crosswhite
I needed a quick alignment. Called and Jen told me to come on over. Very friendly staff, quick service and fair pricing. Would recommend.
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October 2023 by Michelle Jackson
Very good customer service. Communicated in detail what will be done to my vehicle prior to doing the work
