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January 2023 by Akemahs E
Great styling skills...Excellent customer service!
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September 2022 by Tamia James
Best stylist I know???Service: Hairstyling
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January 2022 by Chris Valentine
She is excellent
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October 2021 by Kimberly McBroom
Tara has been my hairdresser for over 30 years. My hair always look GREAT and receive always numerous compliments!!
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August 2021 by Aaliyah Thorpe
I can expect to always have my hair and eyebrows look amazing. The creativity and style that is put into her work is hard to believe she is so affordable. I've been coming here since I was a child and I am still in love every time I leave.
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February 2020 by Adena S.
If I could leave 0 stars I absolutely would. I booked online for a fill in (I have acrylics.) I had a coworker recommend Allison for nails (this review is not for Allison) I talked to the owner over the phone and was recommended gel fill in since they don't do acrylic and that they are more durable and would be better for me. I drove half an hour there to walk in, be looked at like I was not of their standards and have her basically tell me that they could not service me because I didn't qualify for gel, after being told it would actually be better. I'm a hairdresser, I do my nails constantly and have for years. I have never been treated with as much disrespect as this place. I did not even get to talk to Allison, which was the person I came to see. My coworker that recommended her called after I was turned away very rudely and the owner disrespected her in so many ways as well. Don't waste your time like I did, or your money on an owner that has no respect
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December 2019 by Mary W.
OMG, this is the best Spa ever!!!! Yesterday was an absolute treat. Honestly, I've never felt more like a Queen and I highly recommend using Salon Serenity for all you spa services. Our whole office loved it!!
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December 2019 by Susan H.
I don't write reviews normally unless things go really well. About 2 months ago I went in to get my hair cut and a brow wax. I had an event to go to afterwards. My hair cut was great. The stylist did exactly what I wanted her to. Then it was on to get my wax. When the wax was applied it burned directly through my skin. The technician applied some cooling gel but the damage was already done. For weeks I had huge scabs over both eyes. It was so bad that makeup couldn't cover it. Now I have a nice sized burn scar over my left eye. Every time I look in the mirror I am reminded of this place. On top of all that the lady at the front desk charged my credit card for double the cost of my services!!!! Anyway, be very careful if you go. They have great hairstylists and massage therapists but that's it.
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December 2019 by LeAnne W.
Renee and her staff go above and beyond for customers. My daughter and her new husband were going to be in town for less than 24 hours. They are both are in the Army and were passing through after several long weeks in the field. I went and made arrangements for a couples massage as a surprise treat. Renee and her staff gave them such awesome treatment!! This Wake Forest business is just amazing.
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November 2019 by Beth C.
First of all, I came in with my hair a mess. It was severely damaged and bleached out from box color. Heidi performed nothing short of magic. She did a full color, highlights, and a haircut. She also informed me of products she used on my hair which were also available for purchase. I felt like a new woman. My hair is healthier than it has been in years. While my hair was processing I had a Brow Wax and Tint with Caroline. She too, did an amazing job. She took time during this service to talk to me about my skin. I then scheduled a facial with her. At this appointment she gave me better information than I have recently received from a dermatologist and gave me the most amazing facial imaginable. My skin literally glowed! I couldn't stop there, I was intrigued by the lash lift and tint so I booked an appointment with Drena for this service. Can't remember the last time my lashes looked so good, no need for curling and no need for mascara! I can't say enough about the professionalism and kindness of all the staff I encountered at Salon Serenity Spa. I can't wait to try out more of the services available. If you truly want pampered Salon Serenity Spa is a MUST!!
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August 2019 by Krista B.
I really dislike having to write this. I took two of my daughters for simple haircuts on Tuesday. They both had Krysten for their appointments. First, with my youngest, she had her long hair completely lobbed off, in spite of her showing Krysten a picture of how long she wanted it. Which was just past shoulder length. As if that wasn't bad enough, the cut was completely uneven, to the point of absurdity. See picture. Then with my second daughter, she also has long, thick hair and had some matting in the back. Krysten approached me to let me know she needed to give her a $55 treatment to get out the matting, which I absolutely agreed to. She was extremely condescending and accusatory during her conversation to me. She lectured me as though it was her job to do so. When she got back to my daughter after the treatment, she yanked her head constantly, again to the point where my daughter grimaced and let her know that she was hurting her. That didn't seem to make a difference. Krysten once again came out, took me out the dryer that i was under to do nothing more then lecture me again, she didn't offer any new information, she really just wanted to make us feel bad. She spoke to me in front of my daughter and it was clear that she meant to shame us. I did end up tipping her 20%, not having known the true extent of what went on with my kids in my absence, but I tipped her along with the lady who did my hair and I usually tip her 20%. Once in the car, my daughter with the matted hair explained that Krysten was very rude to her and treated her poorly. It didn't come as a surprise given the way she spoke to me. I decided to wait 24 hours before calling to speak with the manager so I could cool off. The manager Lisa called me back the next day and I explained the entire situation. I didn't yell, scream or act rudely, just master of factly gave her the facts of the experience. Honestly, I would have hoped for more empathy on her part, but she really reacted as though this was no big deal. She didn't offer to make it right in any way, only said she would be willing to have my youngest come in and have her hair evened out. My daughter refused to go back even though I told her it wouldn't be Krysten doing the fixing, I can't say I blame her. She never wanted it that short and now feels like evening it out will make it shorter, which it will. I really did like this salon and love the lady who does my hair and because of that I felt it was safe to take my girls there. Should you decide to use this salon, my advice would be to choose your stylist wisely. And just know if there is a problem, they will not bend over backwards to make it right. Unfortunate. Not good public relations for a small business. Renee (the owner) worked hard to get my youngest back in and make her hair pretty. She was happy and smiling when we left, thanks so much to Heidi who did all the cutting. Thank you both so much, that meant the world to both of us, especially with school starting this week (and her beginning of middle school). Thanks for making this a great experience.
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July 2019 by Nancy L.
I was looking for a new salon/stylist closer to home since we've moved, but also for other reasons that I will describe below. I came across the reviews on Salon Serenity Spa, and upon calling for more info, booked an appointment with Jazlyn. I can't say enough amazing things about the salon as well as Jazlyn, but I am going to try to recount my experience: The salon is beautiful, inviting, and extensive. The staff were ALL so polite and friendly, there is definitely a real "teamwork" style about how they operate, you get the feeling that you are everyone's client throughout your treatment. As for Jazlyn, she had such a mop of hair to deal with when I came in - my blonde was brassy, my ends were straggly, and I was just feeling in a "hair rut". I have not had such an amazing cut and color in my life! I walked out of there feeling so relaxed and my husband was floored at the difference she made with my hair. We looked at pictures of my hair before for comparison, and he was astounded. What I think the most important thing about my experience (aside from my hair) was the fact that this salon and stylist cared that this was supposed to be a relaxing treatment. Every other stylist I've ever had takes the whole time you're there trying to coax small talk out of you, to tell you about all the troubles they're going through, and tries to fill up the "dead air" (which usually consists of the same tired questions/conversation from your previous appointment). Until now, I've never had a "relaxing" trip to the hair salon, and certainly not one I look forward to. At one point, I offered to hold a section of my hair so Jazlyn could go get another clip, and she said "no, thank you, but I want you to relax". *sighhhhh* She's a dream. The ambiance is incredible, the massage during your shampoo/conditioner is legitimately heaven, and the fact that everyone truly wanted me to walk away feeling refreshed made me a client for as long as I live in the area. If you're contemplating making a change, please try this salon and Jazlyn. It was absolutely incredible.
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May 2019 by Candis Barrett
Hairstyles are made to my liking every time. Waiting can be long at times, but the end result is always a Kodak moment. My go to is an updo but she also adds hair however you like it such as twisted, glued in, sewed in, crocheted, but she does not do braids as in box braids and etc.
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May 2019 by Lisa K.
I moved to Wake Forest in August of 2018. I went to five different salons before finding Salon Serenity Spa! I was definitely weary with the stylist in NC. I didn't think I would ever find someone who could do my California blonde hair. After a couple of corrections due to the other stylist, Heidi was able to get me where I wanted to be! She explained everything she was doing to get me where I wanted. I love her! My hair has found a home! And, not only my hair, but my whole well being! The owner Renee' and the staff (starting with Lisa at the front desk) are just amazing! My eye brows are happy (& I don't have to drive to Benefit). My toes and nails are happy! And, I know my facial is going to be AMAZING! If you need a new home for your personal well being Salon Serenity Spa IS IT!
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April 2019 by Megan A.
Very difficult to describe my experience other than broken hearted experience. However, this place is very clean and Heidi is a very thoughtful and compassionate stylist. Would highly recommend her.