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August 2024 by Denys Hare
Horrible. I’ve left several messages for the pharmacy to call me back regarding my daughter’s prescription. (You have to leave a message because the automated system will NOT connect you to an actual person). Have not received call back all day.
So I called the storefront. The girl informed me that she cannot transfer me to a pharmacy employee and that I have to leave a voicemail and wait for a call back in about an hour. When I told her I had already done that, twice earlier in the day and had not yet received a return call, she told me to do it again. There is literally no way to speak to an actual person in the pharmacy. I’m beyond frustrated!
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July 2024 by Dr. Elizabeth Kirby
Pharmacy tech Zaria is extremely rude. Interrupted and spoke over me twice. Rolled her eyes and turned her back to me when I tried to explain that we have new insurance. This is my first time using this pharmacy and will also be the last. I reported this interaction to CVS headquarters via the receipt survey. As a doctor I am truly disappointed in how patients are treated here. Go somewhere else.
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July 2024 by Windermere Lang
If they don't have a bad enough reputation, it just got worse. They refuse to answer calls and the machine now picks up when u dial in. Horrible pharmacy do not recommend!
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May 2024 by Amber Taylor
I would leave zero stars if I could, every single time I get medication filled at this pharmacy there is some type of issue that ends of being no one’s fault but this pharmacy. When I’m on the phone with a nurse at my sons doctors office trying to figure out an issue that this pharmacy told me they were having, and that nurse tells me that yall shouldn’t speak to people the way that you do, that speaks volumes. This pharmacy is an absolute MESS, unorganized and unprofessional. I live in Rolesville and I would drive all the way to Durham to avoid having to come to this pharmacy again! Don’t waste your time getting medications filled here, cause that’s exactly what they are gonna do, waste your time.
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April 2024 by Amanda Baldwin
If I could give 0 I would. Not only has this pharmacy shorted me on my Birth Control prescription 4-5 times in the last 2 1/2 years that I’ve been coming to this store (making me have to come all the way back to the store to get it corrected) they now don’t want to even fill my prescription the way my Dr prescribed it after 2 1/2 years of filling it this same way. I’ve attempted to call and have been told 2 different times the pharmacist would call me and here I am still waiting for my call back. I’ll be moving all my scripts to another store after the no call backs! It’s one thing to waste someone’s time because you made a mistake it’s a whole nother to waste someone’s time not doing your JOB and even calling patients back! Surprised this pharmacy still has any business with the way they treat patients.
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March 2024 by Thom Fishow
Long time customer. Pulled into the drive thru at the Rolesville pharmacy at 5:54 PM on a Saturday (3/9/24) to pick up a prescription. The car ahead of me at the window did not finish their transaction until 5:58. I pulled up to the window before the 6:00 PM closing time. The woman looked at me and closed the blind - and didn't say a word. Sad they still can't get competent help. Deal with the people in line, then close or get new help. Pure rudeness. Moving my prescriptions.
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March 2024 by Lisa Jacobs
I had a very negative experience with Shavon, the pharmacy tech. I went to the drive thru to pick up a prescription and after waiting for 4 minutes I pressed the button to alert them of my arrival. No response. I then blew my horn. Shavon angrily comes to the window and notifies me that she was aware that I was in line and asked me "what did I want." I told her that nothing and that I would come into the store. I went into the store, picked up my prescription and asked the ckerk the name of the pharm tech and the manager on duty. I reported this incident to Jeannette (the team lead) She asked me if the pharmacist was aware. The customer service of the staff at CVS Rolesville has declined tremendously. Shavon was rude, frazzled, disrespectful and not a good candidate to work with the public. I hope that Shavon receives training on respect, courtesy and how to treat customers. CVS get it right.
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February 2024 by Lynne Long
I wanted to send a BIG 'Thank You' to Helene, PharmD, at CVS Pharmacy in Rolesville. She has been such a blessing in helping me to navigate through insurance red tape to ensure I receive my needed medications on more than one occasion. Thank you kindly!
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February 2024 by Jimmy Doctor
Super friendly staff
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February 2024 by A Andrews
Horrible experience. Lady tech with short blond hair has an attitude that always seems to be there. Very unpleasant. We’re obviously picking up medicine because we don’t feel well and then we have to deal with your attitudes on top of it. Ridiculous. Even doctor assistants have complained about calling in prescriptions to you all.
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February 2024 by Sandi Moore
Pharmacy tech is rude. Why don't you just go somewhere else.call a complaint.i did and she said they said don't worry about it . A superior is standing there and says nothing. I am done!
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January 2024 by Silvio Guzman
Tried calling to ask about a prescription and their automated system took over and after pressing all the buttons the system asked me to press was left on hold forever, never got an answer.
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December 2023 by Daniel Davis
Came to pick up a photo of my newborn at the photo area... the lady working the photo area saw me and just kept working on some cardboard fold outs. I stood there for about 5mins and asked very politely "Excuse me, is there anyone working the photo area here? I have an order for pick up."She paused, turned around with the snottiest attitude and said "Uhhh. Yeah. That's me.." turned around all condescending and pointed at her station "Working with photos. That's what I'm doing. And no, go to the register. You can't pick them up."Apparently you can't get decent customer service either.There's a reason I rarely come into this CVS.
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November 2023 by barry wilkins
Scheduled an appointment for flu and covid for 330 after waiting 1/2 before they talked to me they told me they don't have it yet I showed them email confirming the appointment..then they said they could give it after the next 3 people that came in after me...
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October 2023 by Tracey Padgett
I called the Rolesville store to get my prescription. I was told that they didn't have it and no other CVS has it and I need to call Walgreens. Then I was hung up on. I called another CVS and they had it. Extremely poor customer service Rolesville!
