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December 2023 by Jackie Taylor
don't support this black own business selling lemon cars telling lies & trying to get away with it.H & J Auto Sales23 e Thomas stRocky Mount, ncSeptember 15, 2023 I purchased a 2005 bmw convertible 7 days later 9,22,23 return trouble starting tim the owner said I can get someone else for the same or lesser price ot allow them to get it repair by someone who deals with bmw because he isn't a mechanic or have any on staff. So after looking for a hour I didn't see anything else so I wanted my money back so he asked again let us fix it please I said ok. They have me a rental car I said ok nice people. So now let's move to the wife as we are doing the paperwork for the rental she said you can't drive it out of town I said o no I'm on my way to Charlotte for the weekend but pl no worries I have another car at home well this rental was horrible clicking all the way home yes I told them so they paid for the rental and I lived a hour away. I said I feel like I'm making the biggest mistake of my life his wife said if the car isn't still working right we will give you your money back all but 100.00 I said let me make sure I'm understanding you will give me money back today even after you fix the issues of it still isn't working right I can get a refund she said yes who wouldn't take that deal I gave them $2,300.00.. so on oct 23,2023 i picked up the car after repair the battery was died they put a new battery in a week late the service engine soon came on I told them that on nov 5, 2023 the car shut off on high I had to get towed I called and text the wife I will return the car and just want a refund so on today 11,7, 2023 tim said talks to the wife and she never said she wasn't coming in the blame game back and for I will be getting a attorney to sue right is right wrong is wrong and a verbal contact is just as legal as paper. I left the car removed the tag and will report this place they had the car for repairs.more then I drove the car all I want is a refund to get me another car not from them.cc: Rocky Mount Area Chamber of Commerce Experience Downtown Rocky Mount Rocky Mount, NC Activities Jabaris “Jkelly” Walker, Rocky Mount Councilman Ward 7 Rocky Mount Proud City of Rocky Mount, NC Gov. Offices
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November 2023 by Vernisha Gonzalez
Even though there was a small issue that accrued, technical issues that I was having they helped me out right way, this was one of the best location I've been to and would recommend to others.
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October 2023 by Kashina Davis
H&JGreat customer serviceHelped you out over the phone when not present at the office.
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July 2023 by Sam Bodine
Tanisha was incredibly helpful and kind. She sensed I was stressed out, and accommodated a switch from a 15ft truck to a 10ft one. The paperwork was straightforward and the U-Haul was clean and on a full tank of gas.
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January 2023 by Gina Westmoreland Franklin
Staff was friendly and helpful.
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November 2020 by Willie Alston
Dealer was very accommodating and professional.
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September 2020 by Ras Judah
I read previously "LOTS OF HASSLE FROM STAFF" ...this doesn't even begin to describe the frustration. This is the first AND LAST time I have ever and will ever try this location. When you are moving and paying someone for a service from a well known business, you expect the rules and expectations to be the same across the board yet THIS location makes requests the system cannot even seem to fulfill. I just want to come in with my mask and my hand sanitizer and pick up my truck. That's why they ask you if you want SELF checkout or COUNTER PICK UP. Needless to say, I will now be going OUT OF MY WAY. To reserve a truck from a location I've used before.
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November 2019 by Osama El badry
Lot's of hassle from staff
