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May 2024 by Kisha Armour
Great place to take your Doggo to stay over .. if you are going on trips or out of town.they does great grooming also and she love every doggo .that's she have she treat your doggo just like it was her's
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May 2024 by Bambi Sharpe
I am so very hurt and disappointed with the grooming services that I received from PBF. This was my first time coming in this groomers. I found them online. I dropped my Shichon (Shih Tzu & Bichon Frise mix), Shadow, off for his spring/summer cut. What was returned to me is something that did not even resemble my baby. Although he is brushed daily his hair still gets tangled and matted in some areas, however, not to the point where he deserved to be skinned beyond recognition. The groomer “texted” me to inform me that Shadow had some “extremely matted” areas which needed to be shaved. That is understandable, however, to shave him completely bald all over was nothing more than pure laziness and ridiculousness. The groomer owed it to me to call and discuss which me any extreme deviations outside of what was discussed. Shadow’s face was not matted. They could have at least groomed his face cute enough to go with this hideous scalping. Above all, they charged me $40 for detangling and dematting as if they went in phases when clearly they just went straight in with the clippers and cut off all his hair. This first impression will be my last visit.Update 28 April 2024The owner did text me and tried to tell me that Shadow was matted and shared some internet content on matting. As I stated in my messages, Shadow had a vet appointment a couple of days before the incident at Banfield. The staff can verify that he was NOT matted. I, additionally, stated that the staff should have called explained more thoroughly the situation, maybe send pics or call me in to view what was being proposed. Especially, since I was a new client. I should not find out all that was done to him when they are calling me to pick him up. Don’t try to “educate” me after the fact. If I had dropped a car off for services and additional things needed to be done I would have gotten a phone call to ensure that I understood what was going to happen. All I can hope is that the situation aids in upgrading your notification policy and procedures. Texts do not suffice when deviating from services that were expected to happen. Calls ensure understanding and minimize words getting lost in translation. Efficient and effect communication is essential. The situation is indeed handled. I aired my grievance and I will not be using your services again.
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September 2023 by Whitney M
Thank you PBF for always taking great care of Winston! From what I can tell Winston likes the staff which speaks volumes as he is generally not a fan of the groomer. PBF can get very busy but I believe that is a testament of how many people trust PBF with their pets.Going into todays appointment I knew that Winston was going to need to be shaved down due to a few matts he had developed. I was completely fine with this as ultimately I want Winston to be comfortable & I trust PBF wouldn’t shave him if it wasn’t necessary. Thus far very pleased with our experience and Winston also thanks PBF!!
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September 2023 by TRACY STOVALL
Elvis came home happy! The care and customer service was amazing! They kept me updated during his 4 night stay. Highly recommend grooming service too… 10/10. He came home looking so stinking cute!❤️
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September 2023 by Laverne Reeder
Customer service at this facility has by far become the worst after 2yrs. Not only are they short staff but they do not follow up and do not respect people's time. This is the icing on the animal treat BE ACCOUNTABLE FOR YOUR ACTIONS OR LACK OF!!! It's inappropriate to lie about a customer's conduct because you failed to provide a service on more than one occasion and then make excuses especially when your receiving tips. It seems not to be alot of options in the area for Pet services so the customer is subjected to whatever in other words being taken advantage of. Our Pets are family and we expect the same respect when dealing with them. I read some of the other reviews and I find them hard to believe but again the options are few in the area so people accept nonsense and disrespect because of this well its UNACCEPTABLE!!! I Love NC but the customer service I've experienced since visiting there is unfortunately some of the worst!!! and this establishment falls right in line. Off to a more professional place we go with a better quality of customer service. Some say you get what you pay for well I am blessed that i can afford to pay for the best when it comes to my pets so Pets Best Friend Please Get It Together Have A Bless Day!!!!!!
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September 2023 by Tracy L.
Elvis had the best time staying at Pets Best Friend. He came home happy. The customer service was amazing. They kept me updated throughout the stay. We also used the grooming service and definitely a 10/10. Highly recommend.
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August 2023 by Luzianne L.
Save yourself a headache and go somewhere else! Our initial visit was great, but then they ignored every single one of my requests for my pup to be shaved over the next 3 visits. All while charging me the same price. They left me in a tough spot, with a matted pup in the middle of summer and tick season. Poor baby was so hot and so overgrown that I couldn't even check him for ticks. Staff couldn't have cared less even though they admitted it was their "scheduling error". Then they "checked his file" and conveniently noticed his shots expired. I informed them he would have his shots up to date by the time they scheduled him again, as I already had his vet appointment scheduled, but I was still ignored and given the run around. Owner hasn't even returned my call to discuss. Very unprofessional. Go elsewhere.
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July 2023 by Derrick “Mrdoom07” Santiful
My Puppy Pete had a great time there. staff treated him great. Nothing but good things to say about the staff and the care that Pete received. I will be taking him back next time I have to leave him.
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January 2023 by Bill Hoyle
PBF is the absolute best in te business. They have been taking care of our pets for over 25 years. You can trust them with your pet without concerns.
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December 2022 by Brenda Jones
Just took my baby for her first first big girl grooming. It was perfection. She is now a big girl with a beautiful cut. So happy with the experience and Molly seemed happy as well when i returned. Will definitely be returning. Thank you guys for a job well done.
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October 2022 by Aundra Payton
My toy poodle Teddybear got the best first hair grooming ever. Great job and lots of love from owner and staff.Very satisfied ❤️
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September 2022 by Toni Proctor
1st time taking my little Yorkie here and they were fabulous! It was for two day overnite boarding and they were very attentive. I would give 5 stars but it was a bit challenging to get someone on the phone when calling. Had to call a number of times to get someone on the phone.
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July 2022 by Elise Webb
I have been going to PBF for about a year. Susan and her team have been the most loving and compassionate people i know. My dogs love to wait by the door for daycare to pick them up. Sometimes they will even sit there and cry waiting. PBF treats your pets as if they were theirs. I never have to worry about my dogs when they go to daycare. I love my dogs and i am particular about who watches them. However i never worry when they are at daycare. They also do an excellent job grooming my pets. I can not say enough about this place. Susan has even gone the extra mile for me so many times to make sure my pets were well taken care of. We love you PBF!!!The pictures below are the pups waiting on PBF to arrive!!!!
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July 2022 by Delicia Battle
My Bella ALWAYS leaves Pets Best Friend! Happy, Clean, and beautiful!The staff is Awesome very loving caring and most of all patient! This would be your absolute BEST choice.Love Delicia and Bella
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July 2022 by Lou Stroud
I can assure you we will not be going back. Yes he may have had knots but laziness of the groomer and place a business occurred. She could have cut down his hair and then felt the knots or invited me to come and see how “bad it was”. We take care of Maui !!! WOW. I had no idea that so many people love their dogs as much as I love Maui. More and more that I am finding out about PBF, I know that I really will never go.Update: Jeff called the place of business Susan (the owner) was walking in the door per the worker and Jeff was placed on hold and held for 7 minutes and then Beth came back to talk to him. I hear that Susan gets her employees to do this quite often. The owner herself did not even want to talk with Jeff. That’s is lazy within itselfI have had other issues also but I have left them alone. Such has whipped cream in his fur, appointments being missed and other things.Maui loved Auntie Heather and she loved him. Now she no longer works at Pets Best Friend. I would love to know why. Heather what’s the best thing going for PBF?Maui has been a emotional support dog for me this past year as he is part of my family. You would never treat a child like this.Check oh my Facebook for more people stating how they were treatedOh it’s better. Just got a text fromPBF. Where she shared medical info about one of her old employees and did not even talk to me about what is happening with me and Maui!!!
