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October 2023 by Missy Harris
Worker was very rude and disrespectful, lied about inventory. Even lied about upgrading promotions. She wasn't customer service friendly atall. People complain about not having a job but as soon as they get one they don't care,
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April 2023 by LuLu
Rude employees I call and they answer the phone but not a hello they hang up just unprofessional and I'm a metro pcs customer I just wanted to add a line
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March 2023 by Jazzy J
Wow so many bad reviews Is that the only Metro Store in Rocky Mount
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November 2022 by Patricia Speranza
Anthony and Anteya of the Rocky Mount NC store, were so very helpful in replacing my husband's phone. They are compassionate, thoughtful and knowledgeable. They honestly went above and beyond to help me with a stressful situation. They deserve to be acknowledged for their customer service. ALL your employees should follow their example. I give a 5 star kudos to them and I am thankful for all they helped me with.
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August 2022 by Russell Girard
Been using metro on and off for 20 years. They people at this store are nice. The actual Metro's Data Service is on a whole new low. They change things up with no notice. I'm porting to straight talk.
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June 2022 by Lavish G-Ling
Great costumer service from a worker grace she helped me get my two lines on real quickly only working by herself
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June 2022 by Khaliyah Wright
Was in and. Out with no problems grace was very nice and. Gave me details I need to get my. Problems resolved.
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June 2022 by RUDE BWOI BROWN
Grace was extremely helpful and her customer service is OUTSTANDING GREAT JOB GRACE!!!!!!!
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January 2021 by Tyrell Braswell
Worst service ever been here two hours still no service very poor
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December 2019 by Jeffery Haithcoats
Very poor customer service
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August 2019 by Reginald High
I get to the store at 9:35am which has an opening time of 9:30 am. Not open yet. So I go to another store come back 10 am. Not open yet. I go to ANOTHER store then come back at 10:30 STILL NOT OPEN! Being that this is the only store nearby and I only have today off work this is not a good way to do business.
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November 2018 by Kentwan Slade
They was on point with service
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October 2018 by Noah McNallie
Great service and a great deal. This is my first time on T-Mobile or MetroPCS and I am really enjoying it. They did a great job being friendly and professional at the store also. I was able to get an iPhone SE and a piece of tempered glass for it and the first months unlimited $50 plan and all fees paid for less than $115 no contract. I don't think this deal can be beat anywhere.
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June 2018 by Dors Richardson
Sorry service
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March 2018 by Chris Mullins
Very unprofessional very rude unfriendly staff the worse customer service i have ever had. I would not reccommend to anyone who wants real customer service or employees that have any idea what they are doing i have had great experiences at all other metro stores. All employees at that location should b fired and never rehired for anything other than mcdonalds I was so dissatisfied i canceled my service after 4 years had obscene music blasting in background.
