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October 2023 by Jasmin Leon
I have done my taxes here for several years. And this year I have started to receive letters from my states department of revenue saying I owe the state a substantial amount of money for several previous year. It has been nearly impossible to get anyone on the phone.I do NOT recommend you to use H&R Block. Apart from receive letters saying I owe the state thousands of dollars, this year my taxes had to be escalated and when I got the call back stated everything had been fixed and was good to go and I signed everything… months go by and I do not receive my tax return, come to find out after checking online, they had not submitted my taxes. And when I called back they had me re-sign again in order to submit my taxes, I filed in February and they were not submitted until AFTER the tax cut off date and that’s ONLY because I reached out to them! Smh. Very unprofessional, they don’t know how to do taxes if you file for several states and they WILL mess you up. So on-top of paying them over $700 to mess up your taxes you now have to pay the state several thousand dollars because they are in no rush to help you after they get your money the first time. I just want to emphasize… It’s been so hard to get them on the phone to look at any documents that were sent to me after they have taken my money for filing my taxes poorly or better yet, not even filing them AT ALL!!!This is serious stuff! Yet they treat it as a joke and with no urgency since they are not affected by their errors, carelessness etc.I had been a very loyal customer to them. Every year without fail by January or February I had my appointment set up to file and I would of recommend them to everyone but after this year, with their carelessness and all these letters stating I owe thousands of dollars and no urgency to inform me as to why I’m getting these letters. Never again. These are the last people/business I recommended anyone to file with!!
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August 2023 by Kered Bryant
They made sure it was possible
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March 2023 by Kegan Brown
‼️‼️ Warning: Not military friendly‼️‼️I will start off with stating we worked with Eileen for 2 years in a row at this location and have filed our taxes here for the last three years, and have done taxes with H&R block in total for 7 years. Eileen is amazing and will put in the work but my issue is not with her.Every year H&R block upgrades there system and for some reason "military members" are in for the long run filing taxes here. I'm a nonresident of this state but reside here due to orders putting me here. This being said most tax professionals have a difficult time with my tax documents.Normally I have to drop off my paperwork sit for the hour prescribed and then the tax professional needs assistance with how to code everything. This year was the shortest wait, which was 3 weeks before I could finalize my taxes, the close out process was an additional hour due to system issues.I value my time and will say I spent 2 days here and had 2 appointments canceled and went weeks having to call up to get a status. My tax professional was good about keeping me informed, and with the upgrades was told essentially to bypass the military side of the taxes and manually complete the forms. This is typically the case so regardless I have to opt in for "peace of mind".I have been audited every year going to H&R block and this delays any refund coming to me for about 3-6 months. Regardless of the audits or time invested, I never get a discount or anything for the inconvenience. This will be my last year with H&R block. The waiting is ridiculous and the value of me as a consumer is nonexistent.It's been an investment to say the least utilizing them, and feel foolish for continuously using them and not learning my lesson. Today is my final good bye and hope that this organization can do better.
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February 2023 by India Scott
As a valued customer I am always highly satisfied with the service here!! #GREAT PEOPLE
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February 2023 by Sandi Atkins
Worked with Cara Battle will definitely be in to see her next year.
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February 2023 by Ciera Medford
Mrs. Geraldine is the absolute BEST to work with.
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October 2022 by Kendale Duncan
I was satisfied with your service.
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July 2022 by keith slavin
Bernard was excellent in getting 5 years of taxes filed and patient when I did not have everything I needed
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April 2022 by sharon barnhill
Friendly but did NOT Divulge there price for doing A Schedule C tax return. Until after it was done. They're website said $145.00. Actual Cost $420.00. That is the Most I have EVER PAID!!!! Deceptive!!! I will Never Go Back !!!....
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April 2022 by T. Holloman
It's easy and we know our tax preparer, who is very nice.
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March 2022 by donald mcilvain
Service was not up to standards rep didn't know correct information of processing times and over all just not happy for that reason
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March 2022 by Linwood West
Agent Elaine Williams is very courteous and professional and provides top quality customer care. Would highly recommend her for anyone interested in getting their taxes done with confidence.
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February 2022 by Andrea Lynch
I love my tax pro Ms. Geraldine Malloy. I have been coming in the office for 10+ years now and she always remembers me. She does everything she can to get whatever money is owed to me. She's always nice and she makes sure I leave satisfied.
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February 2022 by Eva Harris
LAMAR said he paid below in comments about $145. that sound about right but, i know my people in Rocky Mount,NC(and or here where i am further east coast, NY NJ tri-state metropolitan area) it's basically the same up to 2 bills." yep. I hear ya. i went to this one 1x wit' my cousin."LAMAR if you read this, yes, i know that online is fine, but you're needing to make sure 100% you're doing it "all right, correct, just in case you are entitle to getting more cash for your refund check." That's why i am 1 to go sit with the professional." Or "get it looked over in the office, ask for RAPID REFUND to get a rapid refund advance loan faster, same day at times."(or get it looked over, then go home file it online for free, i guess it depend on what is best for ya.) Good luck to all."
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February 2022 by Bélla Sha'Kaarii Melendez
Geraldine is a professional, very smart, and always so pleasant to our familia. She did mi parents taxes for a very long time and mine when in nc. Hence, shall be utilizing her, again, and i've even refer a few more per year, to her, because she is that astute, prudent, knew exactly what she was doing. God bless you, chica. Geraldine at the HR Block office, in Cobbs, is great, and happy new year to everyone. Be safe out there. Giving this office an easy 5 stars. Thank, you Gera. Adios.
