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December 2023 by Jasmine Rowe
Best service ever excellent customer service I promise you will walk out with a smile
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December 2023 by Mr. Lucas
The rental was dirty, I was over charged, over $90 for taxes, and $9.99 a gallon for fuel, which came up to $99, it's a rip off, they only have suvs, so it's more expensive rental wise, and fuel wise. Staff was polite, but I'll use enterprise from now on.
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August 2023 by Carolyn Whitaker
Great experience! Great customer service...Train was late, the gentleman waited for us! The office stayed opened and waited for us as well! After so many hours on the train....the staff made our day! Friendly, Professional and Thoughtful Staff...
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August 2023 by Elizabeth Turner
Had to drive an hour and a half to this location to exchange a Tesla and the manager was training an employee and going above and beyond to maintain an efficient turn around time for customers coming in and calling. ??❤️
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June 2023 by Billy Strother
Excellent customer service. Reserved the manager's special expecting a compact/economy car and was surprised to be given a SUV. The attendant (Precious) went above and beyond. There was limited parking so she actually moved her personal vehicle so I would have a place to park. She did an excellent job of addressing the needs of multiple customers while supporting a coworker who seemed to be very new at the job. This was my first time renting from this location and have already booked my next rental.
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June 2023 by Samuel Dail
Your representative was very patient and gave me a very reliable car.I will be back soon.Thanx.
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June 2023 by Kim Smiley
It was an OK experience but they didn't give me the correct amount of funds needed to rent. The agent was very pleasant annd helpful.
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May 2023 by Steven B.
Worst Rental Car company I've ever worked with! Car was dirty on the inside and smelled like marijuana and cigarettes! Counter person was rude and clueless! Never rent from here again!!!
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May 2023 by Edward Wheeless
Over charged and info on payment was not posted with high deposit on debit card. Also damage coverage was by day and not one time fee as portrayed by the attendant.
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April 2023 by Karen Norfleet
Precious was very helpful, nice and professional. Hertz accommodated me last minute after another company canceled on my last minute after having reservations for weeks. Car was clean and nice.
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April 2023 by Anthony Thomas
Had a reservation when i got there the girl told me they didn't have a car I simply inform her I drop my car off for repairs an I had nothing to drive could u give me the latest time u might have one ready she goes off on me an remind u they call me a week early to confirm the resvation then she tells me I'm being rude an just leave me there no car waiting on a ride I'm rude because I ask u to do your job I would not recommend anyone here.Baddest customer service I ever had at a rental place I usually deal with enterprise but my wife liked hertz better boy was she wrong.
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March 2023 by Gina Marie Acker
Everything was okay except that the car was a little bit late in arriving on the day we had reserved. We did get a phone call to notify us of this before we arrived and we did appreciate the gentleman's efforts in finding a car for us even though, apparently, they were experiencing a shortage. It was just frustrating because we had the car reserved for a specific time for a good reason... We were getting a ride as a favor from someone and we had to keep them waiting along with us.
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March 2023 by Jon Smith
This is a horrible place to go for a rental car the guy working refused to help me in any way he refused to give me his name he also refused to give me his business card and he was extremely rude he should be fired on the spot in the way and manor he carried himself he had an attitude from the second I walked in for no reason very very rude and disrespectful
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February 2023 by Terri Kirkwood
This was my first time using hertz. I was supposed to have a rental through enterprise, however, when I went to pick it up I was informed I would have to come back the next day. I was an hour and a half from home! I called hertz and got a better vehicle than I was offered from enterprise and the people who run the Rocky Mount hertz site are great! I highly recommend them and if I ever need another rental they will be my first choice.
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December 2022 by Kendra Jonnell
They went out of the way to help me I appreciated everything they did to help me even though I was acting like a Karen. lol
