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February 2024 by Quanshea Thompson
Giving 1 star but they deserve none. The pharmacist ( African American female with glasses, which I am too) not sure of what her name is the worst. She clearly skipped her customer service class. She has not a clue of how to talk to customers. They have an will continue to lose business because of this blatant mistreatment and disrespect of customers. My new pharmacy has been requesting a profile transfer for two weeks and what do you know. Cvs has yet to act like they've received it. I should've left years ago but 2024 not another dime of my $ will be spent in the Rocky Mount Store. Please do something with this staff. And if you don't have time to wait in long lines and risk getting a migraine, DON'T GO THERE!.
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January 2024 by ANGELA MCCALL
Great customer service
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December 2023 by Amalia Ortiz
I've been there a few times and the first 2 or 3 times when I could not decide on some items that I needed I was followed by the associates. On one occasion one followed me to the self checkout. Since the cashier had a customer and I only had 2 or 3 items I don't mind the self checkout, but their card reader doesn't work if you have to swipe your card. It's been like that for months. So when I kept swiping my HSA card the associate who was following me stood in one of the isles and yelled out that I was doing it wrong. Why could she not walk over and simple offer to help me? She did not need to yell across the store especially if I wasn't doing anything wrong and it's the terminal that does not allow you to swipe your card correctly. There is a Walgreens across the street and if this continues to happen, I know where to take my business.
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November 2023 by Arita Greene
I enjoyed shopping there! I found a couple of deals! However I did find some things a bit pricey.
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September 2023 by Missy Harris
Terrible! Had to wait a whole week because they didn't have it in stock! This the 7th time. If I call my medication in at 9am, why isn't it available at 3p.m? Had to transfer because CVS on sunset is the worst!!!!!!!!!!
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August 2023 by Leonard Palmer
8/15/23, 9:15 am. Pharmacy clerk on duty is insolent, incompetent and indifferent. He put forth maximum effort giving multiple excuses to not provide the information I was seeking. His phone wasn’t working correctly, and he made no effort to find a new phone so he could hear me, the customer, correctly.
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July 2023 by Doris Patterson
Prepaid went thru drive thru and picked up Rx. Short wait time. Employee very curtesy.
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June 2023 by David Friedman
Well, I've been to this CVS a few times. To buy stuff and also to pick up a prescription. Haven't had any problems as of yet. It's been fine.I'll give it 5 stars, etc.It's true that it's a fairly simple prescription I think, but, anyway, as I said I haven't had any problems.
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January 2023 by Verniecee Whitaker
Giving this location 1 star because it is the minimum allowed. One star is way to generous and if CVS doesn’t do something fast I believe this pharmacy will seriously injure someone or worse may happen. Take and your and actually read the prescription will go a long ways.
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January 2023 by Naveen Kumar Reddy
Worst time management…. Never schedule any vaccinations in this location or in CVS…
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December 2022 by Sarah N.
You might as well stay on your death bed. My doctor and myself have called this pharmacy a multiple of times to get me medications and they don't return any phone calls or answer the phone. Maybe the more people they kill by denying prescriptions the better funding they get? Who knows! I even walked in the store while STILL being on hold for 15 and everyone ignores the phone. it's ringing and ringing and the pharmacists don't care. They are going to kill someone one day.
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November 2022 by Anwar Congress
This unprofessional pharmaceutical tech had the nerve to ask me to get the lady at the register to ring me up due to the registers not working up front. I looked at this ridiculous woman and the cashier came back there after that. The pharmaceutical tech said she is stressed about ringing up one customer in line, me. Rocky Mount CVS has the bottomfeeders of people working there.
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October 2022 by STR4NG3R DANGER
I came in to fill a script for post op pain meds for my 70yr old mother while she waited in the car on our way to a post op care unit. We had a hard script and I had the hospital send an escript as I arrived to that CVS. (4 employees were working in Pharmacy)Tia Webster, in the Pharmacy, repeatedly gave me the run around over the next 3 and a half hours while waiting in the parking lot of CVS with my mother. Webster would look up the profile and say there are delays about completing the script with insurance authorizations, pre-authorization from the doctor, etc... Finally, after waiting over 3hrs I asked another employee to help and found out CVS did not have the escript even!!! Tia Webster was just making it all up and having us wait. The hospital, who I had on the phone with me, immediately submitted the script a 2nd time and we had our meds in less than 20min thanks to the other employee. Almost 4 hours of waiting because of the negligence and laziness of Tia Webster in this Pharmacy Dept. She never apologized or anything, even as she checked me out at the register!! Horrible
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July 2022 by Melissa McFerren
I could not hate this pharmacy more. They always take forever, and the staff is always put off and rude. They take forever to find anything. Even when i come at off-times (with a screaming baby) plan on spanking 45 minutes in line.
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April 2022 by Nix Vinciguerra
This location sucks hard. The staff are very nice, but it’s clear that they’re understaffed, underpaid, and overworked. Pharmacy seems to close earlier every time I go. CVS is a massive corporation, they can afford to pay enough to retain adequate staff!! I’m literally about to transfer all of my prescriptions across the street to Walgreens because I’m sick of never being able to catch the pharmacy when it’s open. Also the parking lot is really terrible. It feels like a miracle every time I leave without getting hit by a car.
