O'Reilly Auto Parts in Richlands, North Carolina is a well-stocked and customer-friendly store that caters to the automotive needs of the local community. Located at 364 Kinston Highway, the store offers a wide range of parts, tools, and accessories, as well as a variety of services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store's staff is praised for their friendliness, knowledge, and willingness to go the extra mile to assist customers. Customers have highlighted the excellent service provided by employees like Roberto, Scott, Rhianna, and the knowledgeable manager, Frank, who have all demonstrated a genuine desire to help and provide personalized attention. With over 6,000 O'Reilly Auto Parts stores across the US, the Richlands location is known for its competitive prices and ability to quickly obtain any parts that may not be in stock. Customers appreciate the store's efficiency and the staff's efforts to ensure they leave with the necessary parts or solutions to their automotive issues. Overall, the Richlands O'Reilly Auto Parts store has earned a reputation for its exceptional customer service, knowledgeable staff, and comprehensive selection of automotive products and services, making it a go-to destination for the local community.
Garrett at O'Reilly Auto Parts came in on his time off just to help with my low beam headlight bulb replacement in my Lexus RX 350. He was congenial, courteous, and very patient throughout the entire process. Highly recommend him for a promotion! He is what great customer service looks like.
June 2025
95% of my business is here. Friendly and knowledgeable staff. Always beat prices. If they don't have it, they expedite it in.
June 2025
There was a gentleman named Garrett that helped me out. He was really nice. I recommended store.
