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June 2024 by Michelle Marshall
Tried to go up to a teller to make a cash deposit she refused because I didn't have my ID even though I have NEVER had to have to with my debit card. Mind you I am DEPOSITING not taking out. When I said I'm sorry I have been using this bank since it was wacovia and have never had to have it and she rolled her eyes at me stating well I work the drive through so I need that. Even though she didn't require it of the gentleman in front of me. Won't be back to this location and your employees need training.
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March 2024 by Logan White
There's certainly no conspiracy to get rid of cash. Ignore that this location is just going to apparently leave their ATM indefinitely out of service, forever.
No one mentions anything, the service is incredibly slow inside. Try a different location...
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October 2023 by Tales of an OG MOG
Been using the drive-thru & ? at North Hills for several years and never had any issues. The tellers are always courteous and quick. Great ?
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August 2023 by Window Frame
Nobody cares about customer service or retention. They waste your time and do whatever they want.
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April 2023 by Nayo M.
I've sent my assistant to make a $2000.00 deposit and this crazy people refuse to take my deposit and I am totally unavailable to go and do it myself.I've never heard that no one other than the account owner are able to make deposits in to their own account.I've asked to speak with the manager after they've wasted my assistants time and the woman was rude and didn't care one bit of I close my account, I was in the middle of talking to her and she just hung up on me.Rude, nasty and unwilling to help any clients, I should have listened to the reviews and save myself the aggravation and time.Do not go to this location.This people are crazy it's not like she was trying to withdraw money, she was making a deposit. Wow!!!
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April 2023 by Joy O.
My father worked for Wells Fargo for 34 years. He died a year ago and I have been trying to help my mother get some of his benefits she is entitled to. For over a year! We have been sent to different departments that have no knowledge of the other. We have faxed information to where was suggested and no one has any record- multiple times! Three different branches were clueless. Retirement department clueless . Human resources clueless. Meanwhile, my 80 year old mother still can not get her prescription benefits. It's shameful! Never will I bank with Wells Fargo.
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June 2022 by David Hight
Bank elsewhere
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March 2022 by Julie A
Well I came to make sure others know about THIS WF Branch. Illinois WF is amazing. In the neighborhood and extremely customer forward. I’ve also had the misfortune of having to suffer the NHs branch. Once Todd left it was over. Granted I had an issue w my PIN but they didn’t even try to put me thru enough security questions so I could withdraw 150$ USD including I knew my safety deposit box number. She actually didn’t want to take the time to try AND there was no one else in the bank. Tomorrow I will CLOSE my safety deposit box and begin the arduous task of ending my long term account holdings down. No wonder your rating is what it is.
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January 2022 by Lorraine Nyakinyua
Worst wf branch ever, I always deposit checks via ATMs and never have I ever had an issue with any other branch, my money is always released promptly, but not with this branch, last week I deposited a check at this branch's ATM and now I can't access my funds until next month.... Smh.
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December 2021 by JayCee Writer
Well I came to make sure others know about THIS WF Branch. Illinois WF is amazing. In the neighborhood and extremely customer forward. I’ve also had the misfortune of having to suffer the NHs branch. Once Todd left it was over. Granted I had an issue w my PIN but they didn’t even try to put me thru enough security questions so I could withdraw 150$ USD including I knew my safety deposit box number. She actually didn’t want to take the time to try AND there was no one else in the bank. Tomorrow I will CLOSE my safety deposit box and begin the arduous task of ending my long term account holdings down. No wonder your rating is what it is.
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October 2021 by Alyssa Martin Anderson
Wonderful branch! Amir is the best - so thorough and helpful
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September 2021 by Alyssa Martin
Wonderful branch! Amir is the best - so thorough and helpful
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September 2021 by JC JCA
Well I came to make sure others know about THIS WF Branch. Illinois WF is amazing. In the neighborhood and extremely customer forward. I’ve also had the misfortune of having to suffer the NHs branch. Once Todd left it was over. Granted I had an issue w my PIN but they didn’t even try to put me thru enough security questions so I could withdraw 150$ USD including I knew my safety deposit box number. She actually didn’t want to take the time to try AND there was no one else in the bank. Tomorrow I will CLOSE my safety deposit box and begin the arduous task of ending my long term account holdings down. No wonder your rating is what it is.
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September 2021 by Julie Alley
Well I came to make sure others know about THIS WF Branch. Illinois WF is amazing. In the neighborhood and extremely customer forward. I’ve also had the misfortune of having to suffer the NHs branch. Once Todd left it was over. Granted I had an issue w my PIN but they didn’t even try to put me thru enough security questions so I could withdraw 150$ USD including I knew my safety deposit box number. She actually didn’t want to take the time to try AND there was no one else in the bank. Tomorrow I will CLOSE my safety deposit box and begin the arduous task of ending my long term account holdings down. No wonder your rating is what it is.
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January 2021 by Olia O.
Very bad experience! The way specialist was talking to me is just not acceptable. Instead of trying to help and understand the situation he was giving me the attitude because in his opinion I named the paper format wrong. It was a first time I tried to open the account and get the information I need about safe deposit box from some other bank beside Bank of America and Chase. And I regretted it right away. Neglecting and judgmental attitude, poor service. 0 satisfaction. 0 desire to ever go back there unless they train their workers to be nice and protective to their customers. Will stay will BOA where I feel safe and protected and it's always a pleasure talking to their representatives.
