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July 2024 by S.A Schmidt
Good selection, excellent pharmacy, the only reason I gave any stars. Terrible customer service by the front end staff
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June 2024 by Heather Choplin
Nice people
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January 2024 by alexandra young
Pharmacist is very caring of her patients and always goes above and beyond to help.
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January 2024 by William S
Drastic improvements to in store service. From no one working front counter mid 2023 to 3 people on 3 registers yesterday quickly moving customers through. All were working with speed. Keep it up.
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January 2024 by T. R
Will not come back to this location, I normally go to the one on Creedmoor and I see why. I don’t know if it’s a male thing to not listen to all instructions or if it’s a “Josh” thing but he failed to grab me the right OTC after I distinctly asked for a certain one. I had to come back and get it exchanged and he messed it once up again and I had to park & go inside to complete yet another refund with the store manager. If he wouldn’t have been in such a rush to service the next car in the drive thru, this could’ve been one easy transaction.
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December 2023 by Charlene Kongolo
The drive thru pharmacy is constantly closed, and when it’s open you wait a good 20 minutes minimum to get service. Yes everywhere has no staff apparently.How long will this last? Is this the new norm?Don’t bother to show up hoping to pick up during your lunch hour.
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August 2023 by Mary Lesa Pegg
I would rather have a colonoscopy than deal with this Walgreens store. Over the last year I have been late on prescriptions NUMEROUS times because the pharmacist randomly decided to close in the middle of the day (and not during the designated lunch hour) or the store opened later than is posted online, and therefore I couldn't get a required prescription before work. The staff at the drive through lane are the most unhelpful group of humans I've ever met and today I went to pick up a photo order for a bridal shower TOMORROW (after it was posted on my account that my order was ready) only to find out that they printed my photo on the wrong size board AND only the top small portion of my photo even printed. Any logical human would look at that and know that it clearly was not printed correctly. The woman at the register proceeds to tell me that she printed my photo and *forgot* that they didn't actually have my correct posterboard size. However, she printed it anyways, which triggered a notification that my order was complete. Did I receive any sort of notification or phone call that I may need to redirect the order? No. I now have no photo for my event tomorrow. NO ONE should do business with this Walgreens. If you do, prepare for absolutely nothing to go correctly.
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August 2023 by Nancy Staten
They said they would have my prescription ready at 4:15 pm. I arrived at 5:15 pm. They said it was not ready yet and would call the police if I did move forward instead of waiting at the window until my prescription was ready . The absolute worst customer service.
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May 2023 by Cory VB
Waited up front with another customer to check out today. There was no associate so I went and found a Walgreens associate stocking shelves and asked him nicely if he could check us out. He sarcastically said there was a bell up front to ring for these "situations." We went up front and he pointed to this small bell that was super small, with no sign, and at a secondary register (see pictures). He continued to express how annoyed he was. Wow, what a loser. The other customer checking out just rolled her eyes at him for his complete nonsense.
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April 2023 by Alanah F.
This review is for the pharmacy only. Since Monday I've been working on getting my prescription filled on Friday before I left town. My doctor wrote the prescription with directions to start the medication on the 17th & the pharmacy said they couldn't fill it because of that note. Called my Doctors office who called to let the pharmacy know it was okay to fill it on 4/14, they were told they had to resend in the prescription. So my doctor did, with the same directions of starting the medication on the 17th. She did have a fill date for 4/14. I called this morning to confirm all was good to go & Alex informed me that "my doctor messed up again" & wrote two dates. I explained one was the directions of the medication & the other was to fill it. He had the nastiest tone while talking to me and told me they could call but I told him I would call as in the past they didn't handle things in a timely manner & I had a flight to catch. He rudely said "oh yeah, okay, well you do that, hmph" then hung up on me. I was baffled. After calling my doctors office to explain the issue, i called Walgreens back & Alex claimed he was the pharmacy manager - come to find out that was a lie confirmed while speaking with corporate. He also refused to give me his last name, he was so nasty & argumentative both times we spoke. I see all these reviews & clearly I'm not the first to run into this issue here.Then, I called back around 12:30 & this time Josh answered. He started telling me what happen before realizing he didn't ask me for my information so I told him I could tell alex had already spoken with you about this. Josh was just as rude in his tone, then tried to be condescending by saying "no need to be disrespectful, I'm Trying to help you." I made it appoint to let him know that his name is reviewed many of times for this behavior and I would tread lightly with me as I have no problem taking things to corporate for his behavior as well. I also said I'm frustrated that the staff feels it's okay to speak to me the way they have. He explained he was the tech that was dealing with my doctors office yesterday so I asked him why am I having such an issue if you were told via phone to fill it today & they even resent the prescription as you asked. He explain the date thing again (** why didn't you address that upon receiving it yesterday while working with my doctors office**) After all of this, he said a verbal confirmation would be fine this time which to me sounds like they have a power struggle over there and they look for issues not to fill people's prescription which is mind blowing considering they work in healthcare and should be doing their most to help make things go smoothly. He offered to call my doctors office and I said please because I need to catch my flight this evening. Within 10 mins my prescription was filled but not because they called - thankful my doctors office had already resent the prescription to be filled and the pharmacist already was working on it. So No that's not credit to Josh as I know he felt good when he called me to let me know it was ready for pick up like he did me a favor but I already received notice from my Doctor in my MyChart account that it was taken care of.I will be moving to a different pharmacy as this wasn't my first time having issue with the pharmacy techs but it will be the last time I ever have to argue with the pharmacy because they are argumentative rather than helpful. I also don't feel like they are trustworthy and I do believe they would have made me wait if I wasn't so proactive on my end. It's unbelievable how they behave & they clearly feel entitled to do so.I hope corporate takes my complaint Seriously. Over 15 years of my adult life of filling my prescription with walgreens and I never had so much issues with a location like I do here. I also told them to look at the reviews on google as it's clear this is a reoccurring issue with a
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February 2023 by David Byrne
Most unprofessional pharmacy I have ever dealt with. Constantly “behind” “understaffed” and “out of stock”. Every single month it is some kind of issue.
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February 2023 by Mark S
Not sure about the other reviews but I always have great service since moving my meds here!
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February 2023 by Michael T.
I was new to Medicare Advantage and presented my new insurance card when filling a new prescription in May of 2022. I thought it would cost something less than $30 so was surprised when told it would be $104.89. I shared my thought with the clerk and asked them to check again. They took a minute or so and then told be that the $104.89 was right. Unfortunately I just let it go until 90 days later when I refilled the same prescription for $18 in August of 2022. I shared the history with the clerk and they verified that I should have only been charged $18 on prior refill but was told that too much time had passed for them to do anything in the store so it would be best for me to contact Walgreen corporate directly for fastest resolution. I took some time but eventually filed a complaint on line in December of 2022, and was happy when they told me they had resolved the issue and that I should expect to get a refund check within 6 to 8 weeks. Sadly what I got 8 weeks later was a letter from Walgreens corporate telling me that I needed to file a claim with my insurance company. Very frustrated at this point based on being back to square one on resolution. I tried contacting Walgreens again and have heard nothing for over a month. I've decided it wasn't worth the hassle but while this Walgreens store on Strickland avenue in Raleigh NC is the most convenient pharmacy for me I cannot use Walgreens any longer because poor service has to have consequences.
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February 2023 by David B.
Always rude, unprofessional, and condescending. They are always out of stock and do everything in their power to delay filling your prescriptions for you you will always be on hold for an extended period of time, and no one cares about your medication being filled when it needs to be filled. Go literally anywhere else. Wish I could give 0 stars.
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January 2023 by keli phenix
The store itself isn’t bad, i love shopping at walgreens however the service was terrible. there was a lady who was checking out a man who ran into a problem. she was very polite & called someone up front to help her with the issue & check me out. it took two times before Caroline came up & she seemed to be in a bad mood. she didn’t say a word to me when checking me out, didn’t say the total & lifted her hand as to say it’s ready to pay. terrible customer service is a huge turn off… i don’t plan to return to this walgreens ever again.
