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February 2024 by Andrew Kellerhals
Horrible. Was told by another pharmacy that this location had a rinse that was prescribed by my dentist, and my pharmacy confirmed it with them. Upon arriving, I noticed there's a sign that reads pharmacy is drive through service only from 4pm-10pm. After waiting for 20 minutes in the line, I was informed that they do not infact have the rinse. Thank you for wasting my time. I will be going to a local privately run establishment from now on.
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February 2024 by Kasai Lemons
They NEVER ANSWER THE PHONE !!!!
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January 2024 by Elizabeth A.
DO NOT USE THIS WALGREENS!!! IF I COULD GIVE IT ZERO STARS I WOULD!! it's seriously the absolute worst pharmacy i have ever went to. Every time i come here they always have a line of 6 people or more the drive through is always closed or they'll let you sit in the line serve two cars and then close it so everyone that was left in the line has to go inside and wait again in a longer line it's horrible, ill get emails that my prescription is ready just to go pick it up and have them tell me that it in fact is NOT ready and it's just a horrible horrible experience all around i do not recommend it AT ALL! Do yourself a favor and go somewhere else!
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January 2024 by Tina Phan
I got 1 question why the pharmacy never ever answers the phone anymore It makes me mad and irritated
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January 2024 by American C.
THE MOMENT you walk into Walgreens located at 4408 New Bern Avenue, Raliegh NC you are greeted by THE MOST VILE, IGNORANT, USELESS black woman in the service industry. I asked her a simple question. She looked down at her phone the entire time simultaneously telling me she doesn't know any numbers for Walgreens or information about pharmacy or why she's considered an employee. I IMMEDIATELY SPRINTED TO CVS directly across the street. Where I was vaccinated, in under 15 mins, advising the CVS pharmacist that Walgreens pharmacy was a ghost town after she conveyed unsuccessful attempts to reach someone via Walgreens prescription phone line. Americans are facing new strains of COVID-19 & FLU as Walgreen intentionally avoid serving communities. CVS SAVED MY LIFE!
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December 2023 by Brianna Martin
Stopped in yesterday after work. Got there at 9:20pm and went inside. Saw signs up at pharmacy saying drive thru is the only part open after 8pm. No big deal. Went to my car quickly and headed to the drive thru. There were 4 cars in front of me. Irritated but whatever. Took forever to get to the window. By the time I got to the window, it just turned 10pm. Lady is like we’re closed. I said I’m sorry but I’ve been waiting over half an hour in line. The tech then said oh yeah well I’ve been here 8 hours and we’re closed. I will be taking my business elsewhere. I will definitely be getting my prescription transferred to another pharmacy. Ridiculous at the horrible customer service. Wish I could rate this store a 0 star. This location will never see a dime out of me ever again.
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December 2023 by Vanessa Andrews
The pharmacy technician named Jeremy was very helpful when I got my covid vaccine yesterday. He had to show everyone how to do their jobs and was very patient with them. I recommend talking to him if you have questions. He wasvery friendly and knowledgeable
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December 2023 by Leslie S.
The pharmacy is terribly slow. Tried calling several times and half the time they would hang up on me the other half it’d take over 15minutes. My app also told me in progress and then last minute cancels my prescription even though I talked to someone on the phone and they told me it would go through. Only to come into the pharmacy for them to tell me that my insurance doesn’t cover the name brand and that they could put in the generic one but that it would take several days for it to come in.
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November 2023 by Allyson Howell
If I could give this place "0" stars, I would. Over the last three days, I tried calling the pharmacy at least 5 times because I had a prescription marked "In Progress" while one was ready. They always had multiple people ahead of me, and after spending hours of my time waiting for someone to answer, I decided to go in person. I drove up to the pharmacy lane and there was a janky piece of cardboard in the window. I sat there for 5 minutes with no one answering me, so then I decided to go inside. I went to the desk and was not greeted, but just asked what my last name is. I explained my issue and the employee had no idea what to do. Finally, I was told it is because they didn't take my insurance, although my other prescription was ready and covered by my insurance. They were unhelpful, didn't answer my calls, and borderline rude. Walgreens in general has gone downhill. CVS has my business now (they answered the phone within 2 minutes of my call)
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November 2023 by Sandra Villatoro
I stopped at this location at 8:45 am on a Thursday (they open @ 8)And Drive Thru was closed!!!! I had to get down to go inside to pick up my medicine with my 2 1/2 month old baby at 32 degrees!They said they were short on staff but I wonder why the person helping inside couldn’t help drive thru? They weren’t even busy inside the store.
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September 2023 by Eve Anderson
Very rude at pharmacy, also they do not answer when you call the pharmacy and keep hanging up. I asked a tech about two different medications and she interrupted me with an attitude and said I was not letting her finish her sentence in front of other customers. I heard her the first time, and said okay, how about the order medication? Rude! Too much bad attitudes and terrible customer service.
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September 2023 by Why you wanna know?
I will put up a video the next time I go in here the lady at the register needs to be replaced if she can’t keep up I wait over 20 mins with two people in line and the other lazy workers just stand by who hires at this location all are just complete low paid idiots get some good employees so we can be in and out with a pleasant experience
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September 2023 by Mark Wilkerson
Average phone call wait to pharmacist is 45 minutes to a hour. That's after it tells you there is only 1 caller ahead of you. And sometimes it automatically hangs up after you've waited on the phone for a hour. And it's not random, it's basically every time
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September 2023 by Betsy Wiggins
I had a similar experience as the most recent review. I had called status line to see if my prescription had been received and medicine filled. It just said order was not there and to call. Same situation as previous review. Waited on phone 45 minutes waiting to get to 1st caller, then it rang about 20 times with no answer. This has happened with some of my other meds too. I know this corporation has enough money to hire more pharmacy associates. I am weary of this.
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September 2023 by Paul Zaremba
Called here to try to expedite an online order that's been pending for a week.I was on hold for 34 minutes. They sent me back to the hold queue twice before finally just hanging up on me. That's the night shift customer service. Thanks for nothing.