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June 2024 by Wendy Amaya
I wish I can give the store a zero star rating. They have awful customer service. They never answer the phone. I’ve been on hold for an hour 30 minutes just to get disconnected. My son suffers from epilepsy and they make me go through so many hoops in order to get His prescription refilled medicine that is Needed a daily basis it’s unbelievable. Do not go to this Walgreens.
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June 2024 by Cookiie Lynn
For the love of God, don’t use their pharmacy EVER. Unless you have nothing but patience and time.
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June 2024 by jamie ragland
You all must do better with customer service as well as answering the phone this is ridiculous to keep being placed on hold like I don't know you're picking up and placing me on hold without ever saying anything is RUDE AND UNPROFESSIONAL!! ESPECIALLY TRYING TO FILL A PRESCRIPTION ARE KIDDING ME! DO BETTER OR SHUT DOWN ALL TOGETHER. IM TIRED!!
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May 2024 by Tina Owens
This location is disgusting! EVERY time I visit this store, there are issues with my mother's medications. I have worked retail for 47 years and have never seen a store that is operated like this and stay open. I have had many stores shut down with less issues. Either do better or this
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May 2024 by Angel Gaspar
Usually this place is a life saver, I work late so getting to pick up my prescription late has been awesome but I'm not sure what been going on the last couple months. I've waited over an hour on line and today I gave them my driver license to verify my info. There was a computer error so there was a delay. I got my prescription and when I got home. I find out that my driver license was not returned to me. I get put on hold twice for 12 min to ask if they had it and they told me they don't know where it is. That crazy, what happened to this place??
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May 2024 by Mooshy
You can never get ahold of anyone here. I had one of the workers pick up the phone and ask for another coworker, forgetting which line she was on, and then immediately put me on hold again at my confusion. I’ve been on hold an additional 10 minutes since then and am still on hold. It could be because they’re understaffed and Walgreens doesn’t treat its pharmacy members well, but nonetheless gotta do one star so the company can at least see the problem.
Edit: I finally got ahold of someone, they gave me no useful information and when I asked for a prescription number for when I called my new pharmacy they said I didn’t need it. I call my new pharmacy and the first question is my prescription number to make it go quickly without any other calls needed. Just switch to Walmart Pharmacy on New Bern. It’s not that farther and while it’s not the best the prices are cheaper if you have Medicaid or Medicare and the workers have better attitudes/wait times/and convenience options.
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April 2024 by tiia Blessed
This Walgreens’s is so slow I have used all forms of contacting their phone rings till someone picks up and hang up. Try the drive thru literally no car in front of me waited 20 mins till the lady finally asked for my information. I also have walked inside where there could be one person and they take forever to get the prescription together after the doctor send it over hours ago ! Overall unprofessional slow workers act like they don’t want to be there. I would give zero star if I could.
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February 2024 by Andrew Kellerhals
Horrible. Was told by another pharmacy that this location had a rinse that was prescribed by my dentist, and my pharmacy confirmed it with them. Upon arriving, I noticed there's a sign that reads pharmacy is drive through service only from 4pm-10pm. After waiting for 20 minutes in the line, I was informed that they do not infact have the rinse. Thank you for wasting my time. I will be going to a local privately run establishment from now on.
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February 2024 by Kasai Lemons
They NEVER ANSWER THE PHONE !!!!
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January 2024 by Elizabeth A.
DO NOT USE THIS WALGREENS!!! IF I COULD GIVE IT ZERO STARS I WOULD!! it's seriously the absolute worst pharmacy i have ever went to. Every time i come here they always have a line of 6 people or more the drive through is always closed or they'll let you sit in the line serve two cars and then close it so everyone that was left in the line has to go inside and wait again in a longer line it's horrible, ill get emails that my prescription is ready just to go pick it up and have them tell me that it in fact is NOT ready and it's just a horrible horrible experience all around i do not recommend it AT ALL! Do yourself a favor and go somewhere else!
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January 2024 by Tina Phan
I got 1 question why the pharmacy never ever answers the phone anymore It makes me mad and irritated
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January 2024 by American C.
THE MOMENT you walk into Walgreens located at 4408 New Bern Avenue, Raliegh NC you are greeted by THE MOST VILE, IGNORANT, USELESS black woman in the service industry. I asked her a simple question. She looked down at her phone the entire time simultaneously telling me she doesn't know any numbers for Walgreens or information about pharmacy or why she's considered an employee. I IMMEDIATELY SPRINTED TO CVS directly across the street. Where I was vaccinated, in under 15 mins, advising the CVS pharmacist that Walgreens pharmacy was a ghost town after she conveyed unsuccessful attempts to reach someone via Walgreens prescription phone line. Americans are facing new strains of COVID-19 & FLU as Walgreen intentionally avoid serving communities. CVS SAVED MY LIFE!
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December 2023 by Brianna Martin
Stopped in yesterday after work. Got there at 9:20pm and went inside. Saw signs up at pharmacy saying drive thru is the only part open after 8pm. No big deal. Went to my car quickly and headed to the drive thru. There were 4 cars in front of me. Irritated but whatever. Took forever to get to the window. By the time I got to the window, it just turned 10pm. Lady is like we’re closed. I said I’m sorry but I’ve been waiting over half an hour in line. The tech then said oh yeah well I’ve been here 8 hours and we’re closed. I will be taking my business elsewhere. I will definitely be getting my prescription transferred to another pharmacy. Ridiculous at the horrible customer service. Wish I could rate this store a 0 star. This location will never see a dime out of me ever again.
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December 2023 by Vanessa Andrews
The pharmacy technician named Jeremy was very helpful when I got my covid vaccine yesterday. He had to show everyone how to do their jobs and was very patient with them. I recommend talking to him if you have questions. He wasvery friendly and knowledgeable
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December 2023 by Leslie S.
The pharmacy is terribly slow. Tried calling several times and half the time they would hang up on me the other half it’d take over 15minutes. My app also told me in progress and then last minute cancels my prescription even though I talked to someone on the phone and they told me it would go through. Only to come into the pharmacy for them to tell me that my insurance doesn’t cover the name brand and that they could put in the generic one but that it would take several days for it to come in.
