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February 2024 by Kathleen H
The employees are always so helpful and so kind!!!
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November 2023 by Randall Peterson
They are the best. Always friendly. I get all my prescriptions there.
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May 2023 by Yvonne P.
I have tolerated this pharmacy for a few years because it was very convenient from my house. My daughter has two insurances and almost every time I get her prescriptions filled, they never run it through the second insurance. This causes me to have to wait longer or even delay the people behind me. I'm switching to a pharmacy because I just can't deal with the lack of getting it right after a number of tries.
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April 2023 by Carrie Gray
Really helpful pharmacy. It can be a little slow sometimes but I've always gotten great help when I've called in or needed anything at the pharmacy.
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April 2023 by Haley Strong
If I could rate this pharmacy a zero, I would. The staff doesn’t care about customers, they’re too busy involved in their own side conversations. They never answer the phone. I’ve called multiple times trying to fill a prescription, been placed on hold, put on another hold for over an hour, just to get disconnected. After that annoyance, I drove to the pharmacy to go inside and witnessed the phone ringing off the hook with absolutely no sense of urgency from any employee to answer it. The pharmacy is scheduled to close at 8 and I arrived at 7:35. The 3 people behind the pharmacy counter were unprofessional, discussing the eyelashes and whitening strips they had purchased, and paying no mind to the 6 people in line. Lyra, the “manager on duty” pulled the accordion gate closed at 7:52pm. When another guest who had finally received their prescription was trying to leave, one of the techs yelled at them from across the counter to “just move the gate” so they could exit. First off, it’s a fire hazard to close people in who don’t know how to move the gate or which direction it comes from. Secondly, my doctor phoned in my refill at 11am that morning and yet they were still counting out my pills after closing time. I waited until 8:14 to leave and the already disgruntled employees were very clearly annoyed and unprofessional. I feel sorry for the elderly gentleman who approached the gate (which was only slightly opened due to another customer having to exit) at 8:01pm who was refused his cough syrup that the ER had phoned in for him. Lyra denied him service because they were “closed” although I preceded to wait another 15 minutes for my meds. Absolutely pitiful. As a fellow retail manager, this is unacceptable and needs to be addressed.
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April 2023 by Autumn Cogburn
The lady working the desk today answering the phones was VERY RUDE!!!! She couldn't explain ANYTHING!!!!! Then she got mad and irritated and hung up on me.. It was some black girl on 3/16/2023 @ 3:30pm... I have been coming here 8 years and I always had good and nice customer service.
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March 2023 by Brooke W.
I used the automated system to renew my prescription and several days later I waited in line for 20 minutes, just to be told that the doctor "shut my prescription down". After checking my chart, and confirming with my physician, in fact, the prescription was renewed at Walgreens. When I asked why she hadn't called me, she told me that they can't call everyone. Then the pharmacy manager told me that there are other Walgreens I can go to. I would rather go somewhere else and not patronize Walgreens. The problem is they are so big that they will not fail and knowing that, have decided to forgo any semblance of customer service. I'd rather go to a private pharmacy and pay 10 times more.
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February 2023 by Erin S.
This is the worst Walgreens pharmacy ever. I have never even written a review before, but I am waiting in line for 30+ minutes ever single time I go to pick up my ready prescription. Never have had a quick experience here and I will be transferring to another pharmacy after countless horrible experiences.
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December 2022 by Garie Jean
Firstly, I was on hold for the pharmacy for 12 minutes and then disconnected. Next I called the store and spoke to an associate, TAY. I explained to her that I had a bad fall down the stairs and needed to send my 75 year old mother out to get some over the counter pain relievers and arnica cream. I told her that I had called the pharmacy, been on hold for 12 minutes and was then hung up on or disconnected- that’s why I was trying the store. I asked if she could please check to see if they had the arnica in stock so that my elderly mother didn’t have to drive all over looking for it? She said, “No, that won’t be possible.” I then asked her to please transfer me to the store manager. TAY said, “Sure.” And then hung up on me. I thought that was very rude and still didn’t know if they just have this one product, so I called back. I was then put on hold 5 times (I’m assuming by TAY who didn’t want to deal with me or have me speak to her manager)- each time the hold music would stop & the phone would ring- she picked it up and immediately placed me on hold again. Five times. I called back again and finally got a nice Shift Leader- apparently there’s no manager on duty. Lyra said they would check on the arnica for me and call me back. After 30 minutes I hadn’t been called back. I called again and Lyra said they couldn’t find any arnica. I am so disgusted by the way I was treated by TAY that I will not return to that store. Such rudeness, unprofessional behavior, and lack of human decency should not be tolerated by a company who claims to “care” for their customers.
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August 2022 by Emily Hunt
After years of dealing with incompetent pharmacies…I finally hit the jackpot of pharmacies with this Walgreens! Most lovely and professional pharmacists in the entire triangle area. I drive 1.5 hours there to get my meds filled, and I will continue to do so.
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September 2021 by Karen M.
I made an appt for 4:15 to get my Covid-19 booster. It's now 5:24 and I am still waiting. I had a 5:00 appt and came at 4 like I was instructed to fill out paperwork. Never again. Now I know why they had open appointments.
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July 2021 by Tyler L.
Be warned...the pharmacy will close 15 minutes early without notice. Today, I went through the drive through at 7:46pm and there is a sign that is posted "Pharmacy closed, see posted hours". The posted closing hours is 8pm Monday - Friday. I think to myself, ok, maybe they close the drive through early? I go inside to see that they're closed, people behind the counter, but the divider pulled all the way closed. This was 12 minutes before they should've closed. Incredibly disappointed and completely unprofessional.
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May 2021 by J X
The overweight pharmacist was rude.
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February 2021 by Lauren N.
Luckily they had what I needed but I was super surprised the worker did not have her mask over her nose, also surprised she waited until I got to the register to drink her water!!! Luckily I am visiting and don't have to go back to this location!
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December 2020 by Yen SB
(Translated by Google) Horrible experience. Rude, mocking counter clerks. I have the photo of them and I will make a formal claim. I do not recommend this place having so many other options.I would put zero stars.(Original)Horrible experiencia. Empleados de mostrador groseros, burlones. Tengo la foto de ellos y haré un reclamo formal. No les recomiendo éste lugar teniendo tantas otras opciones.Pondría cero estrellas.