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January 2024 by Leslie Muir
Bibi!!! Thank you so very much for making my daughters experience so positive and encouraging. You’re a sweetheart and I won’t ever forget how you made her smile today.
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November 2023 by Arené Will
Came for some routine essentials.. plus more. The sales are amazing right now and BiBi is my hero. She is so kind, thoughtful and attentive!Everyone was super sweet so I can’t wait to come back in a couple weeks.
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November 2023 by safia gagaz
Helpful employees, clean store,They need more employees.
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October 2023 by Sri Mukkapati
I had a great experience here today at Victoria’s Secret, Crabtree Valley Mall! When we were having an issue with some items we bought online and were trying to return in store, Bibi stepped in and helped us out. She is such a kind and understanding manager, and I’m grateful she was there to help us today.
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October 2023 by Jeanette Frazier
Just left there. Bibi was the associate who helped me. She was so friendly and helpful! I don't know if I'll ever see her again, but she made today a very pleasant experience!
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September 2023 by J'Meisha Fullwood
Today is my birthday so I decided to spend some time in Victoria Secret and it was a pleasure. Bibi greeted me at the door and was so pleasant. She even gave me a goodie for my bday ? When checking out Alexis was very helpful as well. I had some coupons and was was very patient with me. I will definitely return and will be looking for my friends. Thank you so much for your great customer service!
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September 2023 by Gabrielle Joseph
As a non-shopper who appreciates manners, courtesy, and a smile, I was extraordinarily impressed with Bibi & Essence. their effort to ensure a positive and enjoyable experience did not go unnoticed. Despite a packed store, they both had positive attitudes, their smiles delightful & contagious and they were quick to help. It was refreshing! Bravo Victoria's Secret, you are very luck to have them! This non-shopper will be back, thank you Bibi & Essence!!!
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August 2023 by Erica Bradley
Bri is my go to girl! I drive an hour to this location just to get her to fit me, and give me honest opinions. She pumps my self esteem up every time I go! Clothes section looks very bare here lately though... I go for the bras and undies anyways.
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August 2023 by Becky Healy
I have not purchased a legit, nice bra since before having my first kid 8 years ago. The second I walked into the store, I was greeted warmly and helped incredibly. My measurement at home was not accurate the way I thought. Bibi measured me quickly and perfectly, picked out multiple options to try on, checked on me and the fit of each one, and helped me finalize colors and matching pieces. She was super sweet and kind to my very shy daughter who came with me as well!I don’t do reviews often (or ever), but my experience at this Victoria secret with Bibi and her crew was too good to not share!
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August 2023 by Chelsea Vick
A few weeks ago, I went to this location to try to see if I could figure out my size and get some new items. I was approached by the super friendly and professional team member, BiBi, whom offered to size me and then walked the entire store with me to shop for some items she thought I would like based on what I was looking for. The customer service I experienced from BiBi was by far the best experience I have ever had in retail! She took so much time with me to help me find exactly what I was looking for and the entire time had the most lovely energy and personality. Bibi made me feel like I was the only person in the store and worked so hard to make sure I was 100% satisfied with my experience.I also was assisted by Julie, whom was friendly and explained how the rewards program works with VS.At the end of my time with the store, I was assisted by checkout associate Chelsea, and she was pleasant and friendly, assisting to get me checked out promptly and correctly.The top notch customer care will have me returning to this location for years to come!
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August 2023 by Nan Pate
Had the best experience EVER! Julie the store manager was wonderful! She measured me and found me the perfect bra. Throwing away all of my olds and will be back to purchase more. Nan
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August 2023 by Marisa F.
Went in tonight to exchange some bras. The woman who sized me was so helpful she then showed me a newer version of the bra. I applaud her. The woman in the fitting room was there when I needed assistance. When I was waiting on the seven person long line with only one cashier patiently for quite a while. The manager came over and began to have conversation with the cashier. Seemed to be friendly fun banter they were laughing but the cashier was now distracted with a long line that has been waiting. I was the only one to speak up cause I don't care so I said very loudly to the manager could you open up another cash register she said very condescending back yeah I can. She was trying to be cute like she was being polite but she wasn't. She then walked away to go laugh and talk with her guy friends that came to visit her. So unprofessional and just shows that I'm sorry this younger generation has absolutely no common sense and no lack of respect for people they are so out of touch. I will never be returning to this location. I told her that I wanted to say something to her manager she said I'm the manger and that was the problem. I will shop online but never in store. Stores are going to close malls will be non existent because customer service is over. I have worked in customer service since I was 16 even at that age I was respectful and knew how to treat a customer.
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July 2023 by Kara Repenning Malone
I went to Victoria's Secret today to make a return. The sales associate who assisted me gave me the impression she didn't want to assist me or want to be there. I used to work in retail and if I acted like this, I would have been fired. It's sad that Customer service has gone downhill especially in high-end stores.
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July 2023 by Kara M.
I went to Victoria's Secret today to make a return. The sales associate who assisted me gave me the impression she didn't want to assist me or want to be there. I used to work in retail and if I acted like this, I would have been fired. It's sad that Customer service has gone downhill especially in high-end stores.
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July 2023 by Katie The Queen
The store manager Bebe (BB) was absolutely AMAZING ? she was so attentive, always positive polite and smiling!!? She measure me for a bra and i was in shock and awe that she was right about my size! ? I had been wearing the wrong size?♀️ I did a online exchange and it was a pain but she made it so much better the way she made work! I couldn't ask for a better experience!❤ i will definitely be back and that will be where i go in store for my VS!! ?BB you are the BEST?THANK YOU for everything ?
