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June 2024 by Jacob
***Andrew*** was the rep who worked with my girlfriend when she bought an iPad she tried to gift me not knowing I already bought one. She returned it the same week after the rep said she’d be refunded. Then said “there’s a $50 return charge” then charged her hundreds and hundreds of dollars for months straight. Then when she was forced to take time off work to stop by he told her to leave and go to a different location because “I refuse to support you.” There are accidents then there are rude people who only care about themselves. Hopefully you find a job better suited for you, Andrew. PS I have nothing against Verizon as a company.
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May 2024 by Keith Cloer
Miller quickly replaced my busted sim card. very grateful.
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May 2024 by Lauren Weaver
It took us 4 hours in store to get the phone swapped from Strsight Talk to Verizon. My phone number is still not swapped over from Straight Talk, so I am still waiting for that. But Brandon was amazing he was sweet and patient.
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March 2024 by Polly
Terrible experience from start to finish. We were lied to about the type of plan we were switching to. They told us that the phones came “free” with the plan. This was not true, so when we tried to cancel the plan we had to send the phones back. Onboarding took over an hour at Crabtree, it was handled extremely unprofessionally. Offboarding was even worse - it took 2 months to break free from Verizon. We were paying $195/month at Verizon, our new provider is less than 1/3rd of the cost. To top it off, customer service is absolutely terrible. Badly trained call center reps.
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March 2024 by Dom
Despicable. They will lie to you to get you to sign up. Make sure to go with a different provider. Verizon's packages are extremely overpriced.
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March 2024 by Joe Grzyb
I needed help in activating my replacement iPhone 13. Farah working at the kiosk at Crabtree Mall was unbelievably helpful! Not only took care of the set up, but reviewed my account and put me on an updated plan that saved me money. Then helped me file a claim for another family phone that had been damaged.
Wow! Go Farah!!
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February 2024 by Eileen Torres
I had a great experience here. Shatiq does a great job.
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February 2024 by Lindsey Burnette
BEWARE: THEY WILL CHARGE YOU A SET UP FEE EVEN IF THEY DID NOT SET UP YOUR PHONE.My phone was turned on and handed to me. I was told a “processing fee” was being charged in addition to the taxes. However, when I went to look at the receipt, I saw a “Set Up and Go Service” fee for $39.99. I went back to the representative since they did not set up my phone, and was told “we charge that no matter what.” After calling customer service, I was told there was nothing they could do. DO NOT go here. Go to a real Verizon store or order your device online.
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January 2024 by Ak63s
The best of the best customer service thank you so much Christian
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January 2024 by AYUSH Acharya
Great place, loved the service, particularly the guy there was super helpful.
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December 2023 by Aaron Taylor
Christian was awesome . He should get a raise
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November 2023 by Jeri Smart
Christian was friendly, professional, and knowledgeable. He was very patient with myself and others who came in with limited tech knowledge and others with some language difficulties. I was impressed with this young man and his performance at work. He was by himself and needed some help when the customers started backing up. He did a fine job despite that, making sure that everyone was attended to.
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November 2023 by Amanuel Aberra
Christian was really helpful and helped us get our SIM card situation sorted out. Amazing service!
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November 2023 by Courtney Kins
I needed help with information on a cellphone charger today and Christian and Samaiya were very helpful with giving me the information I needed on what product to buy.
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November 2023 by Emily B.
I 100% recommend this particular location. Samaiya and Christian helped me out with an emergency charge on my phone
