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June 2024 by Katie Spece
Honestly, I know places like this get a bad rap, but I was extremely pleased with my service here. I needed to get my new phone set up and all the data transferred from my old phone over, which literally took over an hour and a half. I'm 6 months pregnant and the seats in the store are awful - my associate, Kimberley, brought me a more comfortable chair for my wait - such great customer service. And while she left for lunch, her manager checked on my phone's progress regularly, which made me feel like I was never just left hanging. Not to mention, it was super easy to set up an appointment. Very pleased with my experience!
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June 2024 by Kathryn Wright
Had the best customer service experience with JP today! I wish every encounter I had was like this one!
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May 2024 by Catherine Reid
Staff is oblivious to customers, takes their time and jokes around, not addressing business. Lots of irritated customers, or potential customers who gave up and left.
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May 2024 by Ashton Cooke
I have never left a bad review, but the behavior of the employees and management in this store has been so utterly abhorrent that it feels necessary. My fiancée and I visited this location in January of this year after a Verizon customer service representative mistakenly transitioned our postpaid plan to a prepaid plan (for flip phones no less, when we each have an iPhone), triggering the $800 buyout of our device payments. After trying to rectify it on the phone and online for 6+ hours, we decided to go in to our local store to seek in-person help. This started a 5-month nightmare that involved 24+ total hours that I will never get back in the store itself, calls from collections due to the delay (which we could do nothing about because we had no access to the former account), and countless unanswered texts and phone calls to the manager, who initially assured us that she could handle this in February long before the first statement would be generated after the prepaid fiasco. She set us up on a dummy phone plan that we did not have access to (nor choose) as a Band-Aid while she was trying to reinstate our device payments on a postpaid account. The situation was not handled, and continued to not be handled, so we had our service shut off entirely for nonpayment. When we visited the store on that particular occasion, the manager did not come out to speak to us until we had been sitting in the store for 5+ hours, having taken off from work to try to handle the issue. She said that she escalated a complaint after an additional hour plus on the phone and told us that we should be contacted within 72 hours. We weren't. Ultimately, it took us countless additional hours on the phone with multiple people from customer service (at home on our own) to finally get the issue with our device payments sorted out. They were not aware of a ticket, escalated or otherwise, so we had the joy of trying to explain this all from scratch for the 15th time. The helpful representatives issued credits to handle the device payments, which they agreed we should absolutely not be responsible for. We visited this location again yesterday to try to do what we thought would be simple, which was to square up any remaining payments for the dummy phone plan, choose a phone plan for going forward, and receive access to the postpaid account. Not only did none of that happen, but again, the manager would not speak to us directly and so sent person after person out to report what she was apparently saying/directing to address our concerns. None of her suggestions worked, but her staff wouldn't stick around long enough after tossing out directions to know that none of it was working. Eventually, a different staff person asked for our name, assumedly so that she could attempt to assist, and one of her coworkers told her to skip us because we would require too much patience. This was the same employee who during our first visit in January abandoned the assistant manager on duty, leaving him alone in the store with us, which was clearly a violation of their internal policies, yelling that he didn't care and they could fire him. It appears that he was not in fact fired. We then left the store and went to a different location to pay the remaining bill and cancel our service entirely. I truly have never experienced something like this in my life and remain shocked at how we were mistreated by every staff member in that store (with the exception of Diego). We showed exceptional patience given the fact that this went on for 5 MONTHS, and we were treated as though we were problem customers and a nuisance to the staff. I assure you that spending at least a full day of my life in that store, and missing work to do it, was at no time on my list of desired activities this year. I have no idea whether these reviews make any difference, but at a minimum, I hope it discourages people in our community from visiting this location. I will be filing complaints through every possible avenue.
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May 2024 by Chris Mendonca
Anybody who wants help look no further. This is your place. I can tell you who and what. What?
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May 2024 by Jessica Titus
Kayla was absolutely lovely to work with and solved my issue with ease and grace. The rest of the team seemed lively and in good spirits as well despite rude customers that just don't want to listen. Thank you all!
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April 2024 by Allyn Gillespie
I would have like to have handled my needs there, but they said I had to call Customer Service. I was able to call & get my bill reduced & still use my hotspot. Thanks Verizon!
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April 2024 by Bennett Carr
Place is a joke, staff and manager were incredibly rude.
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April 2024 by TM. Carte
Great cell phone store. They really help you out there...Myles is A-1 Customer Service - knowledgeable, professional, personable, gets the job done — makes the best use your time, teaches you what you need to know.…. Excellent sells’ suggestions…
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February 2024 by Jared Green
JP and Diego provided us excellent customer service to help our family pick the right plan for us, Highly Recommend this location!
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February 2024 by Gretchen A
We walked in with smiles, anticipating purchasing a new phone. The 3 employees were unfriendly from the start. Then we noticed they were making comments under their breath to one another about the customers. What shocked us was how blatantly unkind they were to a very sweet elderly woman who wasn't tech savvy. The employee that we were assigned made it clear she did not want to work with us. We ended up leaving (quietly, without a fuss), and noticed she left immediately after us. She was obviously more eager to leave for her break than to make a sale or to represent Verizon in any sort of professional manner.
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January 2024 by Jerry Ledford
Everyone was very friendly and helpful ?
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January 2024 by Jennifer Nguyen
Diego was quick to ask if I needed assistance, answer all my questions and get me the help I needed. I appreciate how efficiently he handled my situation!
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January 2024 by Brady B.
Great service and my issue was resolved in a timely manor! Diego and his team are super helpful and friendly to work with. Highly recommend.
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January 2024 by Andrew Smith
Fred is a rock star. If you get lucky enough to work with Fred the process will be smooth and your day that much better !
