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March 2024 by AJ S
Do yourself and your pet a favor and look elsewhere.Their administration is a nightmare. The online and phone systems are horrific. If your pet is actually sick this is not the system you want to be in, here and at other VCA locations it's taken me many days to get in even contact with someone when my dog needed to be seen, and they've still refused.The last straw was renewing my dog's routine heartworm preventative prescription, something all vets agree should be standard. They refused to renew the subscription I requested on Chewy, and when I press for an explanation they talk in circles, saying my dog's UPCOMING appointment in two months (not past due) was preventing this. Instead it's turned into a multi day ordeal and finally they forced me to buy it through them so they can make a few extra dollars. They ended up setting me up for a renewing subscription on their service that would've sent me more over the next two months than the Chewy request they declined. On two separate phone calls they assured me this was not set up to be recurring, which is contradicting what I'm still seeing on their website and multiple emails their system has sent me.Save yourself the headache, find a vet that prioritizes your animal's health over a quick buck.
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February 2024 by Anonymous
I am writing to express my deep concerns about a recent experience I had at your facility. As a long-standing client of VCA, I have always appreciated the level of care and professionalism provided to my beloved pet. However, the events of my most recent visit have left me extremely disappointed and worried about the safety and well-being of my dog.During my dog's grooming appointment yesterday, I specifically spoke with a representative about his aggression and discomfort around other dogs. This concern was clearly documented on the form I signed, which explicitly states that my dog is very aggressive. Despite this clear indication, it appears that there was a significant lack of communication and understanding from your staff regarding my dog's behavior.To my shock and dismay, I later learned that my dog was placed in a potentially risky situation outside with other dogs. This decision was made without my consent or prior knowledge, and it understandably caused me a great deal of concern. Given the clear warning about my dog's aggressive tendencies, I am deeply troubled by why he was exposed to other dogs in the first place. The potential consequences, including liability issues if my dog had bitten another animal, are deeply troubling.Furthermore, when I raised my concerns with the staff member Alicia, I was met with dismissiveness and what I perceived as rudeness. Alicia's response that my dog was "fine off leash" did little to alleviate my concerns and only added to my frustration and anxiety about the situation.Unfortunately, the problems did not end there. Following yesterday's visit, my dog developed an infection in his right eye, which left him barely able to open it. I sought immediate veterinary care today and received ointment for his eye. I was surprised and concerned when I was initially asked to pay a fee for this treatment. The vet stated to examine his eye further I would need to pay an additional 50 dollars. I believe that I should have not been asked to pay for an eye exam addressing a health issue that may have arisen from a lack of proper care from the staff.Overall, the fact that my concerns were not taken seriously is deeply disappointing and unsettling. I have always valued the relationship I have had with VCA and the level of care provided to my pet. However, the events of this recent visit have shaken my trust in your facility.Moving forward, I urge you to take immediate action to address these issues and prevent similar incidents from occurring in the future. It is imperative that better communication protocols are established between staff members and with pet owners, particularly regarding any special instructions or concerns about a pet's behavior.
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February 2024 by Stacy Scott
As a pet parent you want to best care for your baby and we received that! The doc (Dr. Bremer) and tech (Carmen) were the dynamic duo. They were so invested in my baby. The tech got down on the floor with him and talked to him. Kept him calm. Held him lovingly. She had such a level of sweetness and thoughtfulness! She had a gentle and compassionate nature which was so incredible to see! You could tell she was absolutely born to do this job! Honestly receptionist was rude and seemed to have an attitude so I wasn't sure if I was even going to return. With the care I received from doc and tech is the only reason I will return!
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September 2023 by Arlene Alleyne
They are so friendly and kind. They offer great pet care.
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August 2023 by William Cook
I am never going to recommend this place to anyone nor am I going back here! I am completely disgusted on how they played me and took advantage of my kindness. So I was referred to them from a friend. He told me they do payment plans. So I was like great! So I gave them a call and talked to the receptionist named PAM and I told Pam we're not financially stable right now and I asked Pam if I could do a promissory letter for monthly payments. Pam said “ yes we can and I’ll put it in the notes for your upcoming visit.” So we went to our first visit for my furbaby.Jessica was our nurse, so I asked Jessica about the payment plans again, just to make sure I was told right the first time from Pam. Jessica said “ We have a Care Club plan and its $49.99 nonrefundable enrollment fee. Jessica also said “But It doesn’t include dental or dental surgery, but we can add it on the plan for you, but it’ll just be a bit extra monthly” I said thats fine, we can pay each month. So she added the dental/dental surgery on it, so I thought! So she came back in the room, Jessica explained that this Care Club plan covered everything other than medications and again I was ok with that.. So we brought my furbaby back a few days later for her surgery. Dropped her off. We waited 5 to 6 hours, come to find out she didn't even have her surgery yet because there was some sort of issue with the surgery before my furbabys surgery. So just note my husband had to go to work a few hours later. So now it 5pm and my husband had to call in late because of VCA's issue. So we went to pick her up after surgery. So we got there and the Dr. Ghiloni talked to us for a few. Dr. Ghiloni was amazing! So we went up to Pam the receptionist, the same receptionist, I talked to over the phone when I originally called to make the very first appointment when she said they can do a promissory payment plan. So we went to check out, Pam said to me It'll be $25 for something, note my husband heard her say it too. So I said ok here's $25 and she changed it and said " No $2,240.14We said, wait! Jessica said that all we had to do is pay for the medicine right now and we could do the $122.00 a month. So she started acting stupid, acting like she was confused and didn't know how to do her job. Pam also stated, “ Can’t you borrow more from CareCredit!” That pissed us off!This place put us in so much unneeded debt!We’re never going here again!!
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August 2023 by Amber Montgomery
We have received excellent care at VCA towers! The staff are friendly and compassionate.
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August 2023 by Terri Atkinson
I really don't have words to express how dedicated and loving every single one of the staff is. They love the dogs I take in as much as I do. Rainbow Bridge Hospice Rescue could not find better treatment for our dogs. Thank you for all that you do!These are just a few of the dogs they have helped.
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August 2023 by Rachel Hawkesworth
We love the VCA and Dr. Fox and the vet techs! Always a great experience. They know my dog on sight now and give him lots of loves!
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June 2023 by Lorraine McAvoy
It's taken me a year to write this review but I did not want to write it in the heat of the moment. I took my puggle here for 11 years, from the day I rescued him till about a year ago. The doctors at this location change frequently. We started out with Dr. Holland and how I wish she never had left. After that, I tried to stick with Dr. Ghiloni as often as I could. He was/is an amazing vet and always took the time to really figure out what was going on with Rufus. Last year, I had to unfortunately take my dog there on a day when Dr. Ghiloni wasn't in and he was seen by another vet. That visit and her horrible bed side manner were enough for me to decide to make a change in vet practices. Looking at their website, it looks as though she is no longer there, and let me reassure you, that is a very good thing. After my last visit resulted in me walking out of my appointment, Dr. Fox did call me and was very apologetic. I don't think my dog ever saw her but at least she was very nice and seemed to care.I give three stars for the following reasons:1 - Cost. They are extremely expensive as I found out rather quickly when I switched Vets. Do yourself a favor and shop around. I would get charged approx. $400+ for a senior panel bloodwork on my dog. I never questioned it as I thought it was the "norm". Maybe they just ran every test in the book and my new vet only runs what they really deem necessary but either way, I pay way less now.2 - Revolving door of doctors and vet techs. I know that's not exactly the clinics fault, or maybe it is? Not really sure but after my last run in with the female dr. who is no longer there, I could not in good conscience return.3 - Not examining old, scared, visually impaired/deaf animals in the room with their owners. I get that their exam rooms are small, however, the last visits with this awful dr., the dog was whisked away to the back and I could hear the crying in pain. He had injured his tail (limp tail) and she tried to take his temperature... when he got snippy about that, she tried to put a muzzle on him. I get they need to protect themselves but at what point do you stop trying to take a temperature when clearly that is not what the issue is. Rufus can tell good people from not so good people and that was clearly the case here.Anyway, Pam the admin was always great and Dr. Ghiloni always had a great bedside manner. I wouldn't have stuck with them for as long as I did if he hadn't (we moved over an hour away). I wish them the best.
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May 2023 by A. Jett Edwards
I cannot say enough positive things about the vets, vet techs, and staff here. Their knowledge, kindness, and compassion (for pets and their owners) is top notch. Dr. Ghiloni has been especially wonderful to our family and gone above and beyond with all our pets, whether it was a routine visit or when treating them when they were sick.
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April 2023 by Kassondra Hickey
I am deeply saddened by the experience that my family and I had at VCA Animal Hospital. It started 2 months ago when our cat started missing the litter box occasionally and we brought her in for a checkup. The vet recommended a urine test, and that she may have either feline idiopathic cystitis or simply be experiencing stress from a new kitten entering the household. Upon reviewing the urinalysis results, the vet called and said the results were clear and that we should try to give her space and time to destress. Over the next two months, our cat began struggling to breathe, so we brought her back. At this appointment, now two months from the first test, a different vet mentioned to me that there WAS BLOOD IN HER PREVIOUS URINE SAMPLE! Something that was never communicated to me!The vet now suggested a blood test and x-rays to determine if she had any diseases. The blood test was inconclusive, and the x-rays showed fluid around her lungs. At this point, the vet recommended performing a procedure to drain this fluid in order to help her breathe. I of course said yes to this, wanting her to be out of discomfort. She then performed x-rays again but could not pinpoint the cause of the fluid buildup. She recommended bringing in another vet to perform an ultrasound. Following the ultrasound we were told that she had many tumors and lymphoma. The veterinarian recommended that we take her home for one last night to be pampered before bringing her back the following day to be put to rest. During these procedures, we were informed that our cat had shown improvement and her breathing had become easier. However, when we brought her home, we noticed that HER BREATHING HAD SEVERELY WORSENED AND HER GUMS HAD TURNED BLUE AND NEAR COLORLESS, indicating an emergency situation. Instead of spending a peaceful last night with our cat, we received her in a critical state, far worse than when we had left her that morning. IT WAS EXTREMELY DISTRESSING TO SEE HER SUFFERING, not knowing what actions to take, and feeling uncertain about whether she would make it through the night. I strongly believe that the vet should have NEVER let us take our cat home in that condition.Eventually, we found an emergency hospital where we could bring her, and we were able to put an end to her suffering. I believe that WE WERE NOT PROVIDED WITH ADEQUATE INFORMATION AT VCA TO MAKE THE BEST DECISIONS FOR OUR CAT AND OURSELVES. Had we been informed about her condition, the potential outcomes, and the likelihood of those scenarios, we would have acted differently. We would NOT have allowed numerous procedures that left her in worse condition, and we definitely would not have permitted her to suffer any longer.I think that the order of diagnostics could have been handled differently, in the best interest of both the pet and the client, to ensure that additional procedures were necessary. Instead, it felt like an attempt to take advantage of our vulnerable state with very little hope of our cat's survival. We are shattered by our loss and the treatment we received from VCA. We would not recommend them to anyone. We called to cancel the euthanasia the following morning, but they were not remorseful of discharging her, and we never heard back from the vet. It's astonishing to me that they would let a pet go home in that condition, knowing that she would have to be put to sleep right away. In total, WE SPENT OVER $2000 TRYING TO DIAGNOSE AND SAVE OUR CAT, ONLY TO RECEIVE HER BACK IN FAR WORSE CONDITION FROM THE VET WHOM WE TRUSTED.In conclusion, I cannot OVEREMPHASIZE HOW DISAPPOINTED AND DEVASTATED WE ARE BY THE POOR TREATMENT WE RECEIVED AT VCA ANIMAL HOSPITAL. We hope that our experience can serve as a cautionary tale for others, and we encourage everyone to prioritize communication and customer service when it comes to veterinary care. We would not recommend this hospital to anyone and would advise against using their services.
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March 2023 by Kassondra H.
I am deeply saddened by the experience that my family and I had at VCA Animal Hospital. It started 2 months ago when our cat started missing the litter box occasionally and we brought her in for a checkup. The vet recommended a urine test, and that she may have either feline idiopathic cystitis or simply be experiencing stress from a new kitten entering the household. Upon reviewing the urinalysis results, the vet called and said the results were clear and that we should try to give her space and time to destress. Over the next two months, our cat began struggling to breathe, so we brought her back. At this appointment, now two months from the first test, a different vet mentioned to me that there WAS BLOOD IN HER PREVIOUS URINE SAMPLE! Something that was never communicated to me!The vet now suggested a blood test and x-rays to determine if she had any diseases. The blood test was inconclusive, and the x-rays showed fluid around her lungs. At this point, the vet recommended performing a procedure to drain this fluid in order to help her breathe. I of course said yes to this, wanting her to be out of discomfort. She then performed x-rays again but could not pinpoint the cause of the fluid buildup. She recommended bringing in another vet to perform an ultrasound. Following the ultrasound we were told that she had many tumors and lymphoma. The veterinarian recommended that we take her home for one last night to be pampered before bringing her back the following day to be put to rest. During these procedures, we were informed that our cat had shown improvement and her breathing had become easier. However, when we brought her home, we noticed that HER BREATHING HAD SEVERELY WORSENED AND HER GUMS HAD TURNED BLUE AND NEAR COLORLESS, indicating an emergency situation. Instead of spending a peaceful last night with our cat, we received her in a critical state, far worse than when we had left her that morning. IT WAS EXTREMELY DISTRESSING TO SEE HER SUFFERING, not knowing what actions to take, and feeling uncertain about whether she would make it through the night. I strongly believe that the vet should have NEVER let us take our cat home in that condition.Eventually, we found an emergency hospital where we could bring her, and we were able to put an end to her suffering. I believe that WE WERE NOT PROVIDED WITH ADEQUATE INFORMATION AT VCA TO MAKE THE BEST DECISIONS FOR OUR CAT AND OURSELVES. Had we been informed about her condition, the potential outcomes, and the likelihood of those scenarios, we would have acted differently. We would NOT have allowed numerous procedures that left her in worse condition, and we definitely would not have permitted her to suffer any longer.I think that the order of diagnostics could have been handled differently, in the best interest of both the pet and the client, to ensure that additional procedures were necessary. Instead, it felt like an attempt to take advantage of our vulnerable state with very little hope of our cat's survival. We are shattered by our loss and the treatment we received from VCA. We would not recommend them to anyone. We called to cancel the euthanasia the following morning, but they were not remorseful of discharging her, and we never heard back from the vet. It's astonishing to me that they would let a pet go home in that condition, knowing that she would have to be put to sleep right away. In total, WE SPENT OVER $2000 TRYING TO DIAGNOSE AND SAVE OUR CAT, ONLY TO RECEIVE HER BACK IN FAR WORSE CONDITION FROM THE VET WHOM WE TRUSTED.In conclusion, I cannot OVEREMPHASIZE HOW DISAPPOINTED AND DEVASTATED WE ARE BY THE POOR TREATMENT WE RECEIVED AT VCA ANIMAL HOSPITAL. We hope that our experience can serve as a cautionary tale for others, and we encourage everyone to prioritize communication and customer service when it comes to veterinary care. We would not recommend this hospital to anyone and would advise against using their services.Although there is no happy ending, the one silver lining is that we received excellent care, support, and sensitivity at Oak Heart Ve
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February 2023 by Abby Petty
Can't say enough about how appreciative we are for VCA, Dr Fox, Pam, Joe, the entire staff!! You guys are the real MVP'S.
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January 2023 by Mary Lee
First, I want to Thank the great ladies and Vet that helped me today with my baby Ivy!!!!! If I could give 10 Stars ⭐️ I definitely would! I came in this morning with Ivy because she had bloody stools and diarrhea which scared me half to death, I didn’t have an appointment but the staff was gracious enough to fit Ivy in their schedule! They were so very caring and hospitable to all of my concerns! Although we believe that Ivy was dealing with stress since we are in transition of moving this staff really went above and beyond for us this is the type of staff I would want to treat my fur babies! ? Thank you…….
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October 2022 by Aimee Anderson
I called and explained I have a dog with anxiety issues and the receptionist told me they don’t take dogs like mine. So, DO NOT take your dog there if it has any anxiety issues.
