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March 2024 by Preston Beauchamp
What a bunch of dopes, I simply wanted an inspection and an oil change. I wanted to drop it off and pick it up a few hours later as I work across the street. You would have thought I was crazy for wanting to return to pick it up and not sit there and wait. Ended up leaving with them telling me to just return another time so I can wait again, while it could have been done already.
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March 2024 by abi chase
The guys were nice but I took my VW rabbit here for an oil change and that was a mistake. My mom took her VW Atlas to a Valvoline once and they didn’t screw her valance back on & she told me to make sure they bolt mine back on, and I didn’t check for that before I left (my mistake, I should’ve asked them to make sure they bolted it back on) because when I drove away, my valance was dragging underneath my car. I was on the way to work & haven’t had a chance to go back to have them fix it (my dad fixed it anyway) but just wanted to advise people with Volkswagens to maybe get an oil change somewhere else or to at least make sure they bolt your front valance back on if you go to valvoline. I do admit, I am a young female with NO car experience so I had no idea what they were even doing and just expected it to be a routine oil change. Also it cost $140, i have a 2007 VW rabbit but that was pretty expensive. They gave me the wrong persons receipt when I left too so I couldn’t even verify that I was charged correctly, and nobody picked up the phone when I called back later that day. These guys are probably great at what they do, and like I said they were super kind, I just had a pretty bad experience & wanted others to be cautious.
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March 2024 by William Osoro
My wife just went there and they tried to solicit $100 from her to pass inspection and made her feel very uncomfortable. This is especially troubling because I’ve always gotten great customer service here but I guess it doesn’t extend to women.
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March 2024 by Gerald Hampton
If I could put less than one star I would. Valvoline has gone down in service over the last 5-6 years. Seems like they higher anybody that will work and doesn't train or teach service technicians anything anymore. Come here at your own risk and just know that you should document everything. Video, photos, dash cam, whatever you need to do because when they mess up words don't fix $$$ only $$ does.
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March 2024 by Sonia White
I had the worst experience with your manager Charles. He seemed very confused couldn’t answer any of my questions regarding oil change and filler change. He kept saying “Good Morning” even though it was 4pm in the evening. I have hesitations about bringing my car back to that location and the level of competency of that staff member.
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March 2024 by Lisa Owens
The guys there were polite not very forth coming as far as the oil my car recommended and I paid more not knowing
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March 2024 by Destini Rene
The whole experience I had was amazing, C Money and Mills were so sweet and funny and very helpful with my car I had a 10/10 experience and i’m definitely coming again!!
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March 2024 by Chase DeNiro
Service was good from the guys that work here !
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March 2024 by Chloe Lowry
came with my friend for an oil change today c money and mills have great costumer service and are so nice 10/10 would recommend
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March 2024 by channing clariett
I usually get paranoid going to get my car serviced but Brandon at this location was very helpful and easy to assist me! He made sure that I got everything fixed that I needed and was very personable. 10/10 customer service and will definitely be back at this location!
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March 2024 by Glockwork Orange
I brought my truck in today for a state inspection and an oil change. When the technician, Mil S., asked me to get out of the vehicle; I was confused why and instead of explaining to me that is the policy during a State Inspection, he snapped at me and told said something along the lines of "get back in then". After guiding me over the bay, he looked at a co-worker and proclaimed that I "refused" to get out of the truck. He then said to the same person he was "tired of entitled people".I have never been called entitled in my entire life. I tried to tell him that I wasn't refusing, I just didn't know getting out was the policy. If he would have just said, all would have been fine.If it wasn't for my company having a deal to take our trucks here, I would have left due to the awful treatment I unreservedly got, especially so early in the morning.
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March 2024 by Cheryl Pettiford
I went today to get my oil changed and I had a pleasant experience! The staff was very friendly and explained to me something’s I didn’t know about my car maintenance. Overall great experience!
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March 2024 by Matthew Cook
On a state inspection, they tried to tell me that my 4 month old wind shield wipers would not pass inspection. Very dishonest.
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March 2024 by Ricky Gioconda
Took my truck and my wife’s van here for the first time last week. Mills, Brandon and Greg were Johnny on the spot! Great customer service! Will be back later this year
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March 2024 by Geoff Raynor
This place I would avoidI had my oil changed before New Years and they installed the oil filter wrong and damaged my car. I’ve spoken with the home home office 3 times now and they seem helpful but they say they need to talk with the local manager. Then I don’t hear anything again from them. I need to file a small claims suit at this point which really sucks because any good business would just recognize they messed up and pay for their mistake. I feel like here all they are trying to do is clean up the bad reviews and wait to see if I will keep on them for what they owe me. Use them at your own risk.Update. I spoke to Scott Hefke the regional manager. He denied my claim even though the mechanic clearly stated that they forgot to install the O ring and that cracked the oil filter housing cap. His excuse was my vehicle has high mileage. So use them at your own risk. If they screw up it’s obviously the customers fault.Update. They still haven’t taken responsibility for their mistake and leave me no recourse but to sue them. Sad way to do business. Here is a direct cut and paste from the mechanic in Atlanta that fixed my carTechnician removed oil filter housing cap and discovered that oil filter housing cap o ring was not installed on cap causing oil leak. Technician installed new cap with filter and o ring and cleaned off oil residue around front of engine. Technician confirmed correction of oil leak.
