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March 2024 by Melody Wheeler
The worker has attitude issues and was so rude they wouldnt lend a piece of tape horrible customer service
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February 2024 by Tim R
25 minutes to pick up a package. Rude service. UPS e-mail with pickup instructions inconsistent with perceived rules with this location's staff. (BTW -- This is the only negative Google Review I've ever written.)
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February 2024 by Deb B.
Efficient. Pleasant. Helpful. Kind. Knowledgeable.
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January 2024 by GLENDA BROWN
The customer service is exceptional.
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May 2023 by Isabella Freeman
I have always received above and beyond customer service here- everyone is very knowledgeable, patient and hard working. I’ll go here to ship my packages over any other store.
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May 2023 by Reyna Walters-Morgan
Although this store is the most convenient for me to get to, I’ll drive the longer distance to another location. I’ve had 3 items (two packages and one letter) that are missing/never arrived at the final destination. On the receipt for the letter that is missing, there is a tracking number, but when I tried it, it didn’t work. I went into the store and they notified me that the letter doesn’t have tracking attached and they have no idea why the tracking number is on the receipt. And the employee response was… nonchalant… about it. First time I assumed was a fluke. My husband dropped off the package and didn’t get a receipt. Shame on me, I should have dropped it myself. Second time, I got the receipt with the tracking number and the company is now conducting an investigation since the package is MIA. Third strike, a receipt with a tracking number that apparently doesn’t work… they’re out. Don’t ship from here!!!
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April 2023 by steve monroe
The worst customer experience, do not use this store. I paid $12 to ship a small package (#1zX957750311308341) and told the person to leave package at door. UPS decided not only to not leave package at door, but decided not to leave note on the door saying package delivery was attempted and to go to local facility to obtain within 7 days or it will be .After being patient waiting for package to arrive, i finally checked tracking number and it said package is being returned. The "lovely" owner of the UPS store at 13200 Strickland Rd said it's totally my fault and will cost me to send package again, even though she neglected to tell me (the customer) that UPS can decide not to leave package (even if i told them to leave) and will not inform anyone at door that a package delivery was attempted and that it would be returned in 7 days. If i had requested for someone to sign at door, i would of checked tracking number sooner. The owner's response "I'm a UPS store, I am not part of UPS, go talk to UPS if you have concerns with how they handle, it's your fault for not tracking". Nice customer service Mrs UPS store #4089 owner over $12, well done, have a nice day.
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December 2022 by Dan Migale
Don’t ever leave a package without a receipt! I dropped off a package there for UPS mail innovations and they could not provide proof of drop off or receipt. Guess what happened, package lost and not in the system and no tracking available. Completely my fault for trusting this location and not getting a receipt. Look at other reviews, this has happened before.
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December 2022 by Andrew Zublionis
Staff here are incredibly friendly and super helpful! I’ve been using the Leesville Rd location for a few years now, and I’ve always had a pleasant experience.
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August 2022 by Andrea P
We ship a couple a times a week and it’s always a good experience.
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February 2022 by Zakiya Leggett
I went in right before closing with 8 large packages that needed to be sent 8 different places that weren’t fully packaged during the holiday rush time and the staff was so friendly and helpful. They helped me sort through the best way to pack things without things breaking and they even tag teamed and rushed things along so my packages could go out with that day’s delivery guy. The young man that helped me was so thorough and patient even though we were “rushing”. Thanks for amazing service!ETA: I came in again today (2/1/22) with my 8000 packages and Amazon returns and Saita (sp?) was ABSOLUTELY AMAZING! I think the other employee had to step away so she handled me and the 4-5 other customers all at the same time to prevent ANY of us from waiting. It was amazing to watch but also so courteous of her to make sure people didn’t have to stand and wait on me. Thanks again for great and patient service!
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February 2022 by Maxim Sablin
Thank you very much to this UPS office, they helped with a passport photo for newborn child. I can only leave the best review.
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November 2021 by Amber Pitts
This is always my go-to for UPS package shipments. Most of the time it is for Amazon returns and then sometimes, I have my own pre-paid packages to mail. I visited this morning (11/19, 9ish am), and Veronica was the only one working at the time being. She had three customers before me, myself, and, two customers behind me. The current customer she was assisting was in need of pack and ship - UPS packs and ships your items, you pay a premium for this service. She was going as fast as she could and she kept us inform that she was sorry for the wait. As she was nearing finishing with this customer, another UPS associate came in to work, a younger gentlemen. He got straight to work and assisted the next customer in line. Both of the UPS associates worked in a timely manner and were very friendly to the customers. I ended up being helped by Veronica and she was so pleasant and friendly, given the somewhat chaotic environment due to the rush of customers all at once, first thing in the am. I just had two packages to drop off and then she kindly handed me a receipt upon apologizing again for the wait. I was in no rush and expect longer lines at UPS and the like, this time of year. Veronica and the other gentleman did a fantastic job this morning while assisting customers and keeping a friendly vibe the entire time. This is why this is my go-to UPS location and always will be!
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September 2021 by Regina Miyojim
I am giving 2 stars because they usually do their service, but this is a warning to customers. The service I use most often at this location is package return. It is usually a straightforward transaction, I give the package and I get a return label (but you need to ask for it). Warning to all, this is the second time they *LOST MY PACKAGE*! Fortunately, or not, I learned from my first lost package experience, where I didn't get the drop-off receipt, the package disappeared and I lost my money. This time I kept the proof of their incompetence and I was able to complain. ALWAYS get your receipt!
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September 2021 by Maja-Lisa P.
I have been using this location for many years and always have my needs met quickly and efficiently. the staff know me by name greet me warmly and take care of all of my shipping needs personally and for our business. Highly recommend!
